Hello James,Thank you for your review. I am sorry that you did not enjoy your stay with us. We have a heater for the hot tub on order. Our ice machines are in working order. I'm not sure why your key would not work, but we are always more than happy to assist you with new ones at the front desk. I will check your room personally for any issues and make a maintenance report to fix any issues.I would personally like to invite you to stay with us again, so that we can better serve you.Stephanie l. Hoover, Director of Sales

Amanda, Thank you so much for your review. I am thrilled that you enjoyed your stay with us. Our home is your home. We look forward to your return visit.Stephanie L. Hoover, Director of Sales

Good Afternoon, Louie,Thank you so much for choosing Clarion Sally Port Inn & Suites! We love having you!Stephanie L. Hoover, Director of Sales

Hello Mario, I am so glad that you enjoyed your stay with us! We look forward to your return visit!Stephanie L. Hoover, Director of Sales

Hello Caitlin,Please give me a call at 575-623-2797 to let me know what made your stay so displeasurable. We always strive to make sure that each and every guest is taken care of. Looking forward to speaking with you,Stephanie L. Hoover, Director of Sales

Hello Larry,I am sorry to hear that you did not have an enjoyable stay with us. The repairs in the bathroom have been made, and room was inspected with no pest findings. I do hope that you will give us another opportunity to meet your expectations.We appreciate your business,Stephanie Hoover, Director of Sales

Good Afternoon Joshua,I apologize for breakfast being closed today. We are in the mist of making some amazing company changes at Clarion Sally Port. We hope that you will come back soon so we can Wow you!Stephanie Hoover, Director of Sales

Good evening Inge,Thank you for your review. We are working on expanding our breakfast for our guests. We apologize that it was not up to your standards, and hope that you will give us another change to do better in the future. Your satisfaction is our goal! Stephanie Hoover, Director of Sales

Thank you for your review, Deidre! If you have an employee's name, please let us know as we love to reward great customer service! We will be expanding breakfast in the near future. We hope that you had a Merry Christmas, and to see you in the New Year!Stephanie Hoover, Director of Sales

Hello Victor,Thank you so much for bringing this to my attention. I have put in a maintenance ticket for your room. I left a message for you on your telephone this afternoon. Your family's health and safely is our top priority! If there is anything else that I can do for you, please don't hesitate to give me a call!Stephanie Hoover, Director of Sales

Michael,Thank you so much for your review. We are so glad that you enjoyed your stay with us, and look forward to your return stay. Have a great day!Happy Travels,Stephanie Hoover, Director of Sales

Hello Chasity.Thank you so much for you review. We appreciate your business during the holiday season, and hope that you will return to us again soon.Stephanie Hoover, Director of Sales

Dearest Margaret,Thank you for you review. I am so glad that we could move you to a different room for you to get some R&R. We took care of this issue immediately! We do not take things like this lightly, and it has been delt with. We apologize, and please know this is not tolerated at Clarion Sally Port.Should you have any questions, please feel free to give us a call.Stephanie Hoover, Director of Sales