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Nhận xét về Home2 Suites by Hilton West Sacramento, CA

3 out of 5
Home2 Suites by Hilton West Sacramento, CA
1020 West Capitol Ave, West Sacramento, CA

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 271/427 nhận xét" "
Đánh giá 8 - Tốt. 86/427 nhận xét" "
Đánh giá 6 - Được. 33/427 nhận xét" "
Đánh giá 4 - Kém. 14/427 nhận xét" "
Đánh giá 2 - Tồi. 23/427 nhận xét" "

9,0/10

Sạch sẽ

9,0/10

Nhân viên & dịch vụ

8,6/10

Tiện nghi, dịch vụ

9,0/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,8/10

Thân thiện với môi trường

Nhận xét

6/10 - Được

Jacqueline

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Breakfast bar was very disappointing!!
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
Jacqueline, thank you for your feedback. We're sorry to hear that the breakfast did not meet your expectations. Your comments will help us make necessary improvements. We hope to have the opportunity to serve you better in the future. Safe travels!

8/10 - Tốt

erin, FRESNO

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to ballpark and Golden one center.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 26/05/2024
Erin, thank you for choosing Home2 Suites by Hilton West Sacramento. We're delighted to hear that you found our location convenient for the ballpark and Golden 1 Center. We look forward to welcoming you back again soon!

8/10 - Tốt

Joan, Novato

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Owen at the front desk was outstanding!! Friendly, helpful, etc... Clean, quiet property. Close to Sutter Health Park. I would stay here again!
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 17/05/2024
Joan, thank you for sharing your positive experience at Home2 Suites by Hilton West Sacramento. It's great to hear that Owen made a significant impression and that you found our property clean and quiet. We're glad to know the location was convenient for you. We're looking forward to welcoming you back!

10/10 - Xuất sắc

Karen Elizabeth

Thích: Sạch sẽ
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 15/05/2024
Karen Elizabeth, thank you for your positive rating of Home2 Suites by Hilton West Sacramento. We're delighted you enjoyed your stay and appreciate your support. We're looking forward to welcoming you back soon!

6/10 - Được

Marci

Đi cùng gia đình và trẻ nhỏ
The property was clean and in a great area. When checking the front desk staff was friendly. We had to fix the toilet paper holder as it was broken off the cabinet and just lying there. The shower floor was super slick when I got in, be careful. When we got back to the room later that evening, and went to get the sofa sleeper ready for our kids there was no linens. We had to call the front desk and request them. When making the reservation made sure I stated we had children staying with us. They wouldn’t bring them to the room so we had to get them from the front desk. Blanket had 2 huge stains and were horrible quality. Continental breakfast was OK. For the price it was just ok, paid for the location.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 13/05/2024
Marci, thank you for highlighting areas for improvement. We're glad to hear that the cleanliness and location were to your liking. We sense some inconvenience experienced with the in-room amenities and bedding, we appreciate your patience and your recommendations to help enhance your future visits. Regarding breakfast, we always aim to provide varied and quality options, we'll look into your feedback. We would like to welcome you back to Home2 Suites by Hilton West Sacramento for a better stay.

6/10 - Được

Anna

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
There was a huge stain on the pull out couch (where 2 were to sleep) and a red stain on the carpet. They were booked so couldn’t change rooms but cleanliness definitely needed improvement. We booked through Expedia so they “couldn’t help us” which didn’t seem like a great answer either.
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 13/05/2024
Anna, it's regrettable to hear that your recent stay didn't meet your expectations. Your satisfaction is paramount to us, and we apologize for any inconvenience related to cleanliness and booking. Our team will work diligently to ensure these issues are addressed and improvements are made where necessary. Thanks for your candid feedback.

4/10 - Kém

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 14/05/2024
Michael, it's disappointing to hear about your recent experience since we constantly strive to ensure every guest's stay goes smoothly. We value your feedback and your perspective would greatly assist us in making improvements where necessary. Thank you for choosing us for your stay. Please consider giving us another chance in the future to better serve you. Safe travels.

10/10 - Xuất sắc

Daniel

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice staff.Good location.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 13/05/2024
Daniel, thank you for sharing your wonderful feedback about Home2 Suites by Hilton West Sacramento. We're pleased you appreciated our prime location and found our team members to be accommodating. It would be our pleasure to host you again in the future.

10/10 - Xuất sắc

Nori

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Stuff are very friendly & hotel is very clean!! Thanku
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 11/05/2024
Nori, thank you for sharing your experience at Home2 Suites by Hilton West Sacramento. It's wonderful to hear you appreciated our courteous team members and the cleanliness of our hotel. We truly appreciate your patronage and look forward to welcoming you back in the future.

10/10 - Xuất sắc

Desiree

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent stay. Staff was super friendly especially Brandon he was very helpful and attentive asking how he could help in anyway multiple times.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 11/05/2024
Desiree, we're delighted to hear you enjoyed your visit to Home2 Suites by Hilton West Sacramento. We truly believe that our team members like Brandon play a key role in enhancing our guests' experiences, and it's wonderful that he was able to assist you during your stay. We appreciate your kind words and can't wait to welcome you back for another excellent stay.

10/10 - Xuất sắc

Sophia

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 06/05/2024
Sophia, it's delightful to know you had an excellent stay at the Home2 Suites by Hilton West Sacramento. We look forward to welcoming you back soon for another fulfilling experience.

10/10 - Xuất sắc

Dan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 06/05/2024
Dan, it's wonderful to know you had an excellent stay at Home2 Suites by Hilton West Sacramento. Your high rating speaks volumes about your experience and we are thrilled that we were able to meet your expectations. We're excited and looking forward to welcoming you back in the near future. Thank you for choosing us.

10/10 - Xuất sắc

Liliia

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and clean place
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 05/05/2024
Liliia, thank you for taking the time to share your experiences at Home2 Suites by Hilton West Sacramento. We're delighted our clean and tidy facilities met your expectations. We hope to see you again soon.

8/10 - Tốt

Joan, Novato

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, modern room. Clean around property. Friendly reception staff. Will stay again.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 03/05/2024
Joan, thank you for sharing your positive experience at the Home2 Suites by Hilton West Sacramento. It's delightful to know that you appreciated the cleanliness of both your room and the surroundings. We're equally pleased that you found our front desk colleagues welcoming. We look forward to hosting your stay again soon.

10/10 - Xuất sắc

Ashley

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was very accommodating and helpful. The hotel was nice and clean & we were able to get more towels and wash cloths at a decent time of asking for them.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Ashley, it's fantastic to hear you appreciated the accommodating and helpful nature of our team members at Home2 Suites by Hilton West Sacramento. We pride ourselves on maintaining a pleasant and clean environment, and we're glad your request for additional towels was handled promptly. Looking forward to your next visit!

10/10 - Xuất sắc

MICHELLE

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice hotel. Super clean with friendly staff. Would stay here again. Thanks
Lưu trú 3 đêm vào Tháng 4, 2024
Customer Service trả lời vào 01/05/2024
Michelle, thank you for your lovely review. At Home2 Suites by Hilton West Sacramento, cleanliness is our top priority and we're thrilled to hear that our dedicated team had a positive impact on your stay. We're delighted to hear you would choose us again. We eagerly anticipate your next visit!

8/10 - Tốt

Mykola

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good room. When we moved in, there was trash from previous tenants on the floor and under the sink. From Friday night to Saturday, it was really noisy after 1 a.m. to 3 a.m. People were having parties or something like that. For breakfast, there are not many options at the hotel. It's better to drive two minutes down the road for breakfast. The parking is great, and the area around is safe. I can stay there again if I have to.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 30/04/2024
Mykola, it's gratifying to know that you found your room acceptable and our location convenient, as well as acknowledging the safety of the surrounding area and sufficient parking facilities. We regret to learn of the noise disturbances you experienced, the housekeeping oversight upon your arrival, and your dissatisfaction with our breakfast variety. Please know we strive to continuously improve our services based on guest reviews such as yours. Your willingness to stay with us again is appreciated and we’re looking forward to providing an even more enjoyable experience on your next visit.

6/10 - Được

Derek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good service and secure.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 29/04/2024
Derek, it's heartening to hear that you found our service to be commendable and felt safe during your stay. For any other aspects of your stay that might need improvement, we warmly welcome your suggestions as we continually strive to create a better experience for our guests. We hope to see you again at Home2 Suites by Hilton West Sacramento.

8/10 - Tốt

Marisol

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Only thing I can ask is that they have Univision as a channel option.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Marisol, it's heartening to hear that you had a favorable experience at Home2 Suites by Hilton West Sacramento. We appreciate your suggestion regarding channel options -- we're always looking for ways to enhance guest satisfaction. We hope to have the pleasure of hosting you again in the future.

10/10 - Xuất sắc

tamia, ANDERSON

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/05/2024
Tamia, thank you for your five-star rating! Your support means a lot to us. We hope you truly enjoyed your time at Home2 Suites by Hilton West Sacramento and look forward to welcoming you back in the near future.

10/10 - Xuất sắc

Peter

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 13/05/2024
Peter, thank you for choosing Home2 Suites by Hilton West Sacramento. We're thrilled to know you had a wonderful stay with us. We eagerly look forward to your return visit in the future.

10/10 - Xuất sắc

Reyna

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 23/04/2024
Reyna, thank you immensely for your glowing rating of Home2 Suites by Hilton West Sacramento. We're thrilled you had an exceptional stay and we look forward to welcoming you back for another wonderful experience.

8/10 - Tốt

Leslie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Just a bit noisy from neighbors. Thin walls
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/04/2024
Leslie, thank you for choosing Home2 Suites by Hilton West Sacramento. We are glad to hear you enjoyed your stay overall. Your feedback regarding the noise is duly noted and will be addressed appropriately by our team members. We appreciate your patience and hope to serve you again in the future with an even more satisfying experience.

8/10 - Tốt

Lesley

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely, fresh lobby for hanging out and easy walk to Old Sacramento and the river.
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/04/2024
Lesley, thank you for sharing your experience. We're delighted that you found our lobby inviting and enjoyed Home2 Suites by Hilton West Sacramento's convenient location close to Old Sacramento and the river. We hope to welcome you back on your next visit to the area!

10/10 - Xuất sắc

Manuel

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 11/05/2024
Manuel, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Home2 Suites by Hilton West Sacramento!

2/10 - Tồi

Jennifer

Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk trả lời vào 10/05/2024
Hey Jennifer, thank for staying with us. Please call the hotel to voice any feedback you have for us in regard to your stay.

10/10 - Xuất sắc

John

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mike clerk was very helpful. He got a cart for me carried my bag and my computer up to my room was extremely nice guy
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 21/04/2024
John, it's wonderful to hear about your positive experience with Mike at Home2 Suites by Hilton West Sacramento. It's excellent when our team members provide exceptional service and go the extra mile, like aiding with luggage and personal items. We're thrilled you found this service pleasant. We can't wait to have you with us again for another superb stay.

10/10 - Xuất sắc

Andrew

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Andrew, we can't thank you enough for your positive feedback about Home2 Suites by Hilton West Sacramento. We're delighted to see that you had a pleasant stay with us, and we hope to welcome you back in the near future.

10/10 - Xuất sắc

Raushannah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I LOVE this hotel!!! It was an amazing stay. Brandon was a great receptionist and offered so much insight and was so wonderful during our stay. Every employee was exceptional that I look forward to stay there the next time I fly out of Los Angeles to Sacramento again. Thank you all! See you soon!
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 19/04/2024
Raushannah, it's superb to know you had such a memorable experience at Home2 Suites by Hilton West Sacramento. We're delighted that Brandon and the rest of our team members made a positive impression on you with their service and helpful insights. Our entire team eagerly awaits your next trip from Los Angeles to Sacramento!

10/10 - Xuất sắc

Sopheap

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 21/04/2024
Thank you for the 5 out of 5 rating, Sopheap!We're thrilled to see how much you enjoyed staying at Home2 Suites by Hilton West Sacramento. We look forward to hosting you again in the near future! Thank you again for sharing.

4/10 - Kém

Irene

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There were ants all over the kitchenette in the suite. Sadly, only toxic sprays were available in the property. Not children friendly. The blankets provided for the pull out couch had multiple stains. Even asking for a second set had stains. The breakfast selection was poor. Waffles were the only plus. No fresh fruits, perhaps due to ant within the property. The decaf coffee was also cold. Only plus on this property was friendly staff.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 16/04/2024
Irene, it's regrettable to learn about your experience. While it's appreciated that you found our team members pleasant, it is apparent you faced some issues during your stay. We're mindful of your concerns regarding the kitchenette cleanliness and the bedding provided, and assure you this isn't reflective of our usual standards. Your sentiment about breakfast variety is also noted. We are working actively to improve our services on all fronts and hope to have the chance to provide a more enjoyable stay in the future.

10/10 - Xuất sắc

Pravjot

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 15/04/2024
Thanks for the fantastic rating, Pravjot!It's outstanding we could exceed your expectations during your stay at Home2 Suites by Hilton West Sacramento. We're all looking forward to your next stay with us.

10/10 - Xuất sắc

Jocelyn

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice hotel clean comfy and safe! Great breakfast and nice room. Definitely recommend.
Customer Service trả lời vào 11/04/2024
Jocelyn, it's delightful to hear that you enjoyed your stay at the Home2 Suites by Hilton West Sacramento. We're pleased you appreciated the cleanliness, comfort of your room, and safety features. Your commendation of our breakfast and room arrangements speaks volumes to us. Thank you for recommending us, and we look forward to welcoming you back in the future.

6/10 - Được

Sharon, Marina

Đi cùng thú cưng, Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Understaffed, so slow to respond to requests. Started running out of breakfast food. No stove in kitchenette and hot plate only on request.
Lưu trú 2 đêm vào Tháng 4, 2024
Front Desk trả lời vào 08/04/2024
Hello Sharon, we apologize for the experience you had at our hotel. We will use your feedback to better serve you and other guests in the future.

10/10 - Xuất sắc

David

Lưu trú 1 đêm vào Tháng 4, 2024
Front Desk trả lời vào 26/04/2024
Thank you for staying with us, David. We hope to see you again at our hotel.

4/10 - Kém

Ken

Understaffed. Not ready to check in at 5:00
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 06/04/2024
Ken, we regret to hear about your experience with the check-in timings. We understand how important effective and timely services are to our guests. We're always striving to improve our processes to meet guests' expectations. Please know your concerns are heard and will be addressed. We hope you give us another chance to better your experience in the future.

10/10 - Xuất sắc

Karina

Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/04/2024
Karina, thank you for choosing Home2 Suites by Hilton West Sacramento and for your top-rated review on Expedia. We're thrilled to have surpassed your expectations and look forward to serving you again on your next visit. Safe travels!

10/10 - Xuất sắc

Donald

left my jacket at front when checking in and it was not returned and hotel was a bit dirty. Found hair in my bed
Lưu trú 1 đêm vào Tháng 3, 2024
Front Desk trả lời vào 04/04/2024
Hello Donald, we apologize for the experience you had with your stay and will amply use your feedback to improve future guest experiences. In regard to your jacket, please contact the hotel so we may get an accurate description of it and check if it is in our lost and found, thank you.

10/10 - Xuất sắc

Janet

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was the fourth time I stayed there. It is clean, the breakfast is good, the staff is kind and helpful. I run, and it is a lobvely run to the city center. Views of the city from the room are very pretty.
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 31/03/2024
Janet, it's fantastic to hear that your fourth stay at Home2 Suites by Hilton West Sacramento met your expectations. We're pleased you enjoyed our cleanliness, our delicious breakfast, and the kind assistance of our team members. It's great to know our location provided a pleasing route for your run, as well as striking city views from your room. We're looking forward to welcoming you back for your fifth visit.

10/10 - Xuất sắc

Gloria

Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 17/04/2024
Gloria, it's wonderful to hear that your stay at the Home2 Suites by Hilton West Sacramento met your expectations. We greatly appreciate your top rating and we're looking forward to welcoming you back the next time your travels bring you to West Sacramento.

2/10 - Tồi

Patricia

Khách đi công tác
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
My room smelled like Indian food.
Lưu trú 1 đêm vào Tháng 2, 2024
Front Desk trả lời vào 25/03/2024
We thank you for the feedback, Patricia. We at Home2Suitesd apologize for the experience you had with your room and we will use this feedback to further better future guest's stays.

10/10 - Xuất sắc

Ayla

Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 25/03/2024
Ayla, thank you for your rating! We're thrilled to know you enjoyed your stay at Home2 Suites by Hilton West Sacramento. We value your feedback and look forward to serving you again in the future.

8/10 - Tốt

Bridgett

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 24/03/2024
Thank you for the 4-star rating, Bridgett!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Home2 Suites by Hilton West Sacramento. Thank you again for sharing!

10/10 - Xuất sắc

Shelley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Owen - Front Desk Lead trả lời vào 20/03/2024
Hi Shelley, thank you for staying with us. We hope to see you again next time!

10/10 - Xuất sắc

Malika

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed there for a three day volleyball tournament while we were fasting during Ramadan. We needed to eat at 5:30am and the staff, specially Tia, who was there in the night, was extremely helpful. Tia went out of her way to make us feel comfortable, got food ready for us in time and just over all was amazing. The hotel was clean and very comfortable and very quite. Highly recommend this place.
Lưu trú 3 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Malika, it's delightful to hear that your experience at Home2 Suites by Hilton West Sacramento was exceptional while participating in your volleyball tournament. It's encouraging to hear you found our team member, Tia, to be particularly accommodating during your stay. We greatly appreciate her for going above and beyond to ensure guest comfort. Your notes about the cleanliness, comfort, and tranquility of our hotel are heartening. Your recommendation speaks volumes about the quality of stay we offer. We're looking forward to welcoming you back!

6/10 - Được

Roxann, Firebaugh

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The whole time we were there we never got breakfast. We went about 10 minutes after breakfast opened and there was nothing. Parking was limited too. Staff was fine and rooms were good.
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 19/03/2024
Roxann, we appreciate you taking the time to share your experience. We regret to hear that our breakfast services did not meet your expectations and that you experienced inconvenience with parking. It's comforting to know that our team members and accommodations performed well. Your feedback is key in our striving to improve guest satisfaction. Thank you again, we hope to have the opportunity to better serve you in the future.

10/10 - Xuất sắc

Gloria

Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 06/04/2024
Gloria, thank you for choosing to stay at the Home2 Suites by Hilton West Sacramento. We're thrilled to know you had a great experience with us. Your high rating speaks volume and we truly appreciate it. Looking forward to serving you again on your next visit!

10/10 - Xuất sắc

Gabriela

Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 01/04/2024
Gabriela, the Home2 Suites by Hilton West Sacramento team greatly appreciates your top-rated Expedia review. It's wonderful to know you had such a positive experience with us and we are genuinely grateful. We eagerly anticipate your next visit!

10/10 - Xuất sắc

Maggie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 05/03/2024
Thank you for sharing, Maggie!At Home2 Suites by Hilton West Sacramento, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 - Xuất sắc

Stanley, Visalia

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very clean and fresh
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 03/03/2024
Stanley, it's wonderful to hear your positive remarks regarding the cleanliness at Home2 Suites by Hilton West Sacramento. We spare no effort to ensure our suites are fresh for each guest. We hope to welcome you back soon!