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Nhận xét về Super 8 by Wyndham San Antonio Near SeaWorld Ingram Park

2.5 out of 5

Nhận xét

4,8
Đánh giá 10 - Xuất sắc. 237/1548 nhận xét" "
Đánh giá 8 - Tốt. 147/1548 nhận xét" "
Đánh giá 6 - Được. 199/1548 nhận xét" "
Đánh giá 4 - Kém. 249/1548 nhận xét" "
Đánh giá 2 - Tồi. 716/1548 nhận xét" "

4,4/10

Sạch sẽ

5,8/10

Nhân viên & dịch vụ

4,4/10

Tiện nghi, dịch vụ

4,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,0/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

Ashley

Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our rooms were infested with roaches all over the floor, walls, door, above beds, on tables and couch. The rooms also stunk like smoke and marijuana. We immediately requested a refund. As we were leaving, men outside, where are arguing and each other threatening each other with weapons cops showed up. There were a bunch of people loitering outside and the place was very rundown. I would not recommend. However, we did go to the Ramada right next-door and it was so clean and nice and comfortable
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Hi Ashley,Thank you for your feedback. We're truly sorry to hear about your experience and sincerely regret for the issues you encountered. This is not reflective of our standards, and we are taking immediate action to address the concerns you raised. Your safety and comfort are our top priorities, and we regret that we fell short during your stay. We appreciate you bringing this to our attention and hope you will consider giving us another chance in the future.

2/10 - Tồi

Latrisha

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 22/05/2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

Abigail

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Loved it there
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 20/05/2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - Tồi

Dilshad

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First pathetic experience in the USA. I never imagined a booking go so wrong. The rooms are dirty there were cockroaches in coffee machine and floor. Lights were jammed. The lady at front desk was very unwelcoming. None of the concerns were rectified. They served cornflakes in the name of breakfast. Juice vending machine was broken. Overall do not visit this property you will find many options in this price range.
Sophia CSR trả lời vào 16/05/2024
Hi Dilshad,Thank you for sharing your feedback about your stay with us! We sincerely regret your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. Our management has taken up this issue, and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 - Tồi

JORGE ALONSO JIMENEZ

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Reprobable en general, el hotel completo huele demasiado a marihuana, hay mucho homeless, hay plaga de cucarachas, muy sucio todo el hotel, el elevador se quedó atorado, la tv nunca funcionó. Tuve que salir no pude quedarme una sola noche
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 14/05/2024
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are so sorry to learn that you were not able to fully enjoy your stay due to the situations you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. I hope you will give us another opportunity to provide you with a better stay.

10/10 - Xuất sắc

Julia

Perfect
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 14/05/2024
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

2/10 - Tồi

Frida

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was supposed to have continental breakfast and it was just cereal it was awful. Also the room was dirty they have cucumber
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 13/05/2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 - Tồi

Natasha A

Đi cùng gia đình, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There was mold all over the room also homeless people all over the property. It was so unsafe and my family was very uncomfortable. Also i have health conditions that were affected by the mold.
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 13/05/2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

2/10 - Tồi

jennie

Đi theo nhóm
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bathtub was dirty. Hair on pillows. Floors dirty. Coffee maker was dirty. Dirty toilet seat
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 09/05/2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 - Tồi

Samuel

Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room 112 the lights wouldn’t work for some reason, water was constantly running in the shower we weren’t able to shut it off, no tv remote , and what seemed to be human fecal matter by the toilet
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 09/05/2024
Hi Samuel,I want to extend my sincere apologies for the issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 - Tồi

Laura

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hotel muy sucio y viejo
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Julia

Không thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Hi Julia,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Tồi

Hector

Đi cùng thú cưng, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If you had read my previous review about the place, it was roach infested, not cleaned, televisions didn't work, no ice, floor/carpet was dirty and the place hadn't been clean in weeks/months. I paid for 3 people to stay 3 nights. They only stayed 1 night. They couldn't handle the place being so dirty and disgusting. I was embarrassed about the place. The food I bought was ruined because the fridge froze everything out. The air system smelled. For a no smoking facility, the sheets were burned with holes from cigarettes. The sheets were dirty and also torn. The grass outside was too tall for the pets to do their thing. Had to walk over a block so they could do their business. The last straw was all the ants that were in my car after being parked overnight. I never had any issues with ants until today driving back home. I was shocked that this was a Wyndham property. I had to ask for towels, when only 2 were put in the room for 3 people that I had paid for. They didn't have any. We had to go buy some. Overall, it was the worst experience that I have ever had staying in San Antonio. Left a bad taste in my mouth from my home city that I grew up in. I only stayed there because of the hospice facility for my brother. There were so many bugs in the room, it needed to be painted, clean and renovated. I will never stay at a another property like Wyndham again. Their corporate must not be making inspections. This place should have been condemned.
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 30/04/2024
Hi Hector,I want to extend my sincere apologies for the issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

2/10 - Tồi

Johnny

Khách đi công tác
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nothing, this place was
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 30/04/2024
Hi Johnny,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

6/10 - Được

SARAHY

Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 13/05/2024
Dear Guest,Your business is very important to us and we value your feedback. We hope we delighted you with our services and facilities. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

4/10 - Kém

Jose Carlos

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms had a bad smell and there where cockroaches in the bathroom, the carpet was full of unknow spots
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 22/04/2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our team for further action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 - Kém

Mary

Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Filthy room. Couch torn up. Carpet dirty.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 22/04/2024
Hi Mary,Sad to see this review and rating. We apologize for the inconvenience faced by you regarding these issues. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 - Tồi

Pepe

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 18/04/2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Tồi

Dora

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked for 2 nights and only stayed 1. After my first night I realized that there were cockroaches in my room. I didn't have the most basic things like soap.It was a terrible experience
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 - Tồi

Monica

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 4 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/04/2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - Tồi

Patricia, Reynosa

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Muy mal, super sucio,
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 15/04/2024
Hi Patricia,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

8/10 - Tốt

Nallely

Lưu trú 2 đêm vào Tháng 4, 2024

2/10 - Tồi

Jeffery

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms were not clean. We checked 3 rooms and took the best one, which isn't saying much. Others found bugs in their rooms, though we didn't find them in ours. They didn't have towels in the room and our room was missing a trash can and remote for the TV. The front desk really tried to help, but there's only so much that can be done. I wouldn't stay again.
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 08/04/2024
Dear Guest,We deeply apologize for the cleanliness issues you encountered during your stay. Your experience is certainly not reflective of the standards we strive to uphold. It's disheartening to hear about the inconveniences you faced with missing amenities in your room. We will address these issues with our housekeeping and maintenance teams to ensure improvements are made. Your feedback is invaluable to us, and we appreciate your understanding. We regret that we were unable to meet your expectations on this occasion and hope to have the opportunity to regain your trust in the future.

4/10 - Kém

Corina, camp hill

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Front desk staff at check in were friendly. At check out, not so much. The floors made anything that touched it black. I don't think the room has ever seen a mop. Roaches all over the place. You could tell there's an infestation somewhere as allergies flared and my young children sneezed and suffered through the night.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 27/03/2024
Dear Guest,Our team regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 - Tồi

Clara

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel is the worst, it's unsafe, there were homeless people living down the stairs, the rooms are horrible with roaches and the restroom old and dirty it was disgusting. Definitely I couldn't stay even one night there and I was with my kids, I felt that at the middle of the night someone was coming to the room and do something to us. Totally disappointed.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 27/03/2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 - Xuất sắc

Linda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rented 2 rooms we had no issues. Room was clean and staff was friendly. I rented this place before reading the reviews so I was sure what to expect. But no issues will rent again.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Dear Guest,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!

2/10 - Tồi

Kenneth

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Had roaches
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Tồi

Emilee

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
roach infested
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Tồi

Linda

Everything didn’t like it
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 26/03/2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

4/10 - Kém

Julissa

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 23/03/2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 - Xuất sắc

Minx

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Quiet
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 21/03/2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Tồi

Ramon

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Once in the hotel lobby I asked the person in the front desk if I could us the restroom before I check in. He right away said they had no plumbing nor running water and that the rooms were roch infested... We were traveling and shocked to hear this. I had to take my family to look for another hotel in the middle of the night... Very very bad hotel and staff...
Lưu trú 3 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 20/03/2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

2/10 - Tồi

Roxana

Khách đi công tác, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was terrible and everything looks old and run down. This was one the worst motels I have stayed at they need to do a lot of repairs.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 19/03/2024
Dear Guest,We regret the disappointing experience you had during your stay. Your feedback is valuable to us, and we take it seriously. We will be reviewing our property and making necessary improvements to ensure a more pleasant stay for our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back and provide a much-improved experience.

2/10 - Tồi

Gerald

Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 19/03/2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - Tồi

Jessica

Đi theo nhóm, Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ, Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Roaches dirty smelly felt and look unclean. Over all awful
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - Tồi

Javier

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
1 hora 49 minutos para recibir la llave del cuarto en el checkin. 8 personas en turno y una sola empleada. El cuarto con demasiado olor a humo de cigarrillos y nosotros con dos niños con condiciones. Definitivamente una mala experiencia.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

4/10 - Kém

Roxann, Dilley

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The room was dirty, invested with roaches.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

2/10 - Tồi

Alexandro

Đi theo nhóm, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Don’t waste you’re time terribly bad not worth it
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience faced by you. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

2/10 - Tồi

Guadalupe

Đi cùng gia đình và trẻ nhỏ
We couldn’t stay and drove all night due to this place not being safe for my family.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.

10/10 - Xuất sắc

James

Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 07/04/2024
Hi James,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

2/10 - Tồi

Texxas

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Made it to the property around 1045. Got in room and roaches were everywhere. Phone did not work. Went to lobby and requested another room lady that checked me out said it was 1 room Guy walks in late well after 11 saying no rooms and I need to leave the property He said all of the rooms have roaches and called the police. Police saw he was wrong but I had to leave at midnight with my children to find another hotel. I do not recommend this place to anyone It needs to be shut down and those employees should be fired.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

4/10 - Kém

Rebecca

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room was hard to get in, no available ice and ice machines not working (damaged plug)and very dirty, bed very lumping, toilet unsecure.
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 - Tồi

Miguel Angel

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a very painful experience, I wanted to cancel, it took us an hour and a half to register The room smelled damp, there were cockroaches and a lot of noise and the sheets were dirty as was the toilet.
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.

2/10 - Tồi

Arturo

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It took me 1 hr too check in due to computer issues and had to pay cash....room and bedding were dirty
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Dear Guest,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.

4/10 - Kém

Robert L

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom and tub commode everything dirty floors are really sticky. Bed linens had a soggy feel to them.
Sophia CSR trả lời vào 16/03/2024
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!

2/10 - Tồi

Alfredo

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room they gave me was 319 and they had fumigated insect poison and there were many cockroaches and squids. I do not recommend anybody to stay in this Hotel, unless there is nothing else, it is just cheap, that's all
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Dear Guest,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to go back like this with an unpleasant experience. We are actively investigating your feedback with our management for prompt action. I hope this will not be your last impression of us and hope that you will reconsider staying with us in the future.

10/10 - Xuất sắc

Charles

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good people
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Hi Charles,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 - Tồi

Jose a

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.

2/10 - Tồi

Simon

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They put us in a room that was connected to another room with a door separating us. Kept hearing a dog barking and a lady talking. I would never stay here again!!!!
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Hi Simon,We regret that you had an unpleasant experience at our property. Our Team never wants our guests to have a bad experience. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory. And we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

6/10 - Được

Marco E.

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty, roaches, strong tobacco odor, etc
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 16/03/2024
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time for sharing this experience and for your valuable business.