Search Hotels Near San Cap County Park, West Milford

"So, I drove out here for my 15 year olds birthday party. We took him to the American Dream mall. I am a Hilton honors member with all my stays being at Hilton. I was not impressed much with this location. That being said I have a breakdown of the good, the bad and the ugly. The good: The location was great, 30 minutes from the mall itself. The breakfast was incredibly impressive, even had a omlet bar, we took advantage of the breakfast each morning. They also have a reception that includes a free drink and snacks, we weren’t around to take advantage of that. The staff is incredibly helpful and friendly. The bad: this hotel says it has a hot tub. It does but it has been closed since 2020, don’t advertise you have a hot tub if you don’t have a working one. I base my stays off stuff like this. The pool is also incredibly booked. Paid parking not included in room stay. Late fee is $25/hr extra even for reward members The ugly: the quality of the hotel was pretty bad to be honest the fridge and freezer didn’t work, we lost some food we bought at the mall because the freezer was broken. 5$3 spring on one of the couch bed was sticking out and exposed. (My children slept in that bed). There was visible mold in the windows in room 273. The drain for the tub wouldn’t drain the water and hair (not ours) was what clogged the drain. Discusting. Overall I’d score this location like a 4.7/10 the only thing that causes this place to stay afloat at is the breakfast."

"Excellent service "

"We had the best experience here, we traveled as a family (24 of us) we rented 5 rooms and everything was perfect! The staff, the parking, breakfast, pool.. everything!!! The staff went out of their way to make sure that we had a good time!! Thank you for helping our vacation be amazing!!"

"Dirty room, paint peeling off the walls. Broken glass from the fire extinguisher box without a fire extinguisher in the entrance of hotel which is a safety hazard. Halls smelled like cigarettes. Ice machine but no ice bucket in the room or any cups"

"Breakfast was excellent everything was fresh and delicious "

"Room was clean, breakfast was good, and parking was alright"

"Very clean."

"Staff was not very professional, guests were playing music in the hallways at 1am and yelling loudly from room to room. Room was decent, however pillows were very thin and small."

"Staff was wonderful , very clean hotel"