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Hacienda de la Luz

4.0 star property

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A free daily manager's reception, a terrace and a firepit are just a few of the amenities provided at Hacienda de la Luz. Active travellers can enjoy rock climbing, spelunking and horse riding at this resort. Treat yourself to spa services, such as a body treatment or a massage. Enjoy on-site activities, such as mountain biking and ecotours. Free WiFi in public areas is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

10 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Restaurant
  • Breakfast available
  • Business services
  • Bar
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Policies

Check-in

Check-in start time: noon; check-in end time: 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Fee for local cuisine breakfast: from approximately MXN 300 for adults and from MXN 200 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory Valentine's Day gala dinner is included in the total price displayed for stays on 14 February
A fee for a mandatory gala dinner on 15 September is included in the total price displayed
A fee for a mandatory gala dinner on 01 November is included in the total price displayed

Frequently asked questions

Is Hacienda de la Luz pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hacienda de la Luz?

Self-parking is free at this property.

What time is check-in at Hacienda de la Luz?

Check-in start time: noon; check-in end time: 2:00 PM. After-hours check-in is not available.

What time is check-out at Hacienda de la Luz?

Checkout is at noon.

Where is Hacienda de la Luz located?

Located on the riverwalk, this family-friendly resort is within 9 mi (15 km) of Socavon de San Juan, Juarez Theater and Presidencia Municipal de El Oro de Hidalgo. Rayón National Park and López Rayon Brothers Museum are also within 12 miles (20 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

10

Exceptional

10

Cleanliness

10

Amenities

10

Staff & service

10

Property conditions & facilities
Rating 10 - Excellent. 1 out of 1 reviews
Rating 8 - Good. 0 out of 1 reviews
Rating 6 - Okay. 0 out of 1 reviews
Rating 4 - Poor. 0 out of 1 reviews
Rating 2 - Terrible. 0 out of 1 reviews

Reviews

Verified

10/10 Excellent

Sadot

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No puedo opinar en verdad nada de las métricas que existen en esta evaluación ya que no pude llegar al hotel, es una ruta muy complicada para llegar, no lo evaluo mal el hotel en el resto de aspectos ya que no pude conocer y tampoco quiero que esta evaluación llegue a perjudicar en lugar de ayudar, ya que creo que deberia de haber un poco de señalización para saber si en algún momento voy por la ruta correcta, más allá de lo que digan servicios de terceros (Google maps, Waze, etc). La atención es excelente desde antes de llegar ya que me contactaron para que mi experiencia fuera personalizada, solo el detalle de saber cómo llegar o tener un poco de información en el camino.
Stayed 1 night in Oct 2024