2/10 - Tồi
Emilio
Đi theo nhóm
08/11/2025
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
Upon arrival, the front desk staff appeared visibly tense and treated me in a dismissive manner. Their facial expressions and overall demeanor clearly reflected irritation. I have spent several years studying nonverbal communication, so I am reasonably confident in identifying when someone is uncomfortable or displeased.
I have been a paying guest at this hotel on multiple occasions and have spent a significant amount of money there. However, during this visit I felt unwelcome, as if the staff did not want to provide me service. Earlier, I was told by staff that there were no rooms available because the hotel was fully booked. To verify, a friend of mine attempted to make a reservation online and was immediately able to book a room under his name. I paid for that room with my own card.
When I later approached the desk to inquire about the rate, the reaction from staff showed clear surprise and discomfort. At that point I felt I was being treated differently based on my appearance, particularly after my tattoos were visible. From that moment, the attitude toward me seemed judgmental and biased, as though I did not belong there.
This experience was unprofessional and inconsistent with basic customer service standards. I recommend that the staff be retrained on how to interact with guests respectfully and without prejudice.
Emilio
Lưu trú 1 đêm vào Tháng 11, 2025