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Nhận xét về Travelodge by Wyndham San Francisco Airport North

2 out of 5
Travelodge by Wyndham San Francisco Airport North
326 S Airport Blvd, South San Francisco, CA

Nhận xét

6,0
Đánh giá 10 - Xuất sắc. 402/1954 nhận xét" "
Đánh giá 8 - Tốt. 390/1954 nhận xét" "
Đánh giá 6 - Được. 346/1954 nhận xét" "
Đánh giá 4 - Kém. 329/1954 nhận xét" "
Đánh giá 2 - Tồi. 487/1954 nhận xét" "

6,0/10

Sạch sẽ

6,6/10

Nhân viên & dịch vụ

5,4/10

Tiện nghi, dịch vụ

5,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

5,8/10

Thân thiện với môi trường

Nhận xét

2/10 - Tồi

America

Đi cùng bạn đồng hành
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo olía a viejo su aspecto de los muebles vuelos en mal estado oxidado el mal olor en el cuarto
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Constantine

Đi cùng gia đình
Property needs remodeling.
Lưu trú 1 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Lisa, Walnut Creek

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Even though they don’t clean the rooms quite as frequently as you’d like the front desk staff is pretty amazing
Lưu trú 1 đêm vào Tháng 5, 2024

2/10 - Tồi

Randy

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very old looking and run down rooms dirty
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Martha

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Loved that they provide free shuttle to the San Francisco airport. Customer service not so good, the coffee maker was broken, when I went to front desk to ask for assistance, they weren't helpful, they just said there is no maintenance available, and it was only 4 pm. Also the door of the bathroom was broken.
Lưu trú 1 đêm vào Tháng 5, 2024

6/10 - Được

Ion

Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient location in the vicinity of SFO and enough away from 101 highway to have a decent sleep. The rooms appears to be poorly maintained, quite ugly and I did killed a cockroach during my stay. Clean bed and towels. Bathroom works properly. Price not so bad by comparison with other hotels nearby. Airport shuttle is very convenient. Book it if you can stand the ugliness of the rooms.
Lưu trú 1 đêm vào Tháng 5, 2024

4/10 - Kém

Patricia

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very old
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge by Wyndham trả lời vào 25/05/2024
Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations due to the age of our facilities.We understand the importance of providing modern and well-maintained accommodations for our guests. Please know that we are constantly working on improvements to enhance our guests' experience.

4/10 - Kém

Genaro

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good price, friendly staff, shuttle to the airport but …Cockroaches…
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge by Wyndham trả lời vào 25/05/2024
Thank you for your feedback. While we're pleased to hear that you found our pricing, staff, and shuttle service satisfactory, we are deeply sorry about the issue with cockroaches. This is unacceptable and not in line with our standards.We have immediately addressed this concern with our pest control team to ensure it is resolved. Your comfort and satisfaction are our top priorities, and we regret that we did not meet them during your stay.

2/10 - Tồi

Phuong

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 13 đêm vào Tháng 5, 2024

6/10 - Được

Edward

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms are OK, but nothing special. They were clean but badly in need of refurbishment. I don't mind too much as I was looking for a cheap and convenient short stay, but some mind not be happy.
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge by Wyndham trả lời vào 25/05/2024
Thank you for taking the time to share your thoughts about your recent stay with us. We're pleased to hear that you found our rooms clean and our location convenient.However, we apologize that the overall condition of the room did not meet your expectations. We are continuously working to update and improve our facilities to provide a more comfortable experience for our guests.

6/10 - Được

Christine

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Very poor lighting and limited outlets for CPAP machine
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge by Wyndham trả lời vào 25/05/2024
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the lighting and the limited number of outlets in your room. We understand how important these amenities are for our guests' comfort, especially for those who rely on a CPAP machine.Your comments have been shared with our maintenance team, and we will work on improving these aspects to better accommodate our guests' needs. If you have any further suggestions or require specific arrangements for your next stay, please do not hesitate to contact us directly.We hope to have the opportunity to welcome you back and provide a more comfortable experience.

8/10 - Tốt

cristina

Price is good
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 25/05/2024
Thank you for taking the time to leave a review. We’re glad to hear that you found our pricing to be good value. Your feedback is important to us, and we appreciate your positive rating.If there is anything specific we can do to make your next stay even better and earn that fifth star, please let us know. We look forward to welcoming you back soon.

4/10 - Kém

Rolanda

Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible customer service
Lưu trú 2 đêm vào Tháng 5, 2024
Travelodge trả lời vào 25/05/2024
Thank you for your feedback. We deeply regret that your experience with our customer service did not meet your expectations. Providing excellent service is our priority, and it’s disappointing to hear that we fell short during your stay.

6/10 - Được

Crystal

Đi cùng gia đình
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
Front Desk lady in mornings was quite rude , watched her scream at a customer about their parking.
Lưu trú 3 đêm vào Tháng 5, 2024
Travelodge trả lời vào 25/05/2024
Thank you for taking the time to share your feedback. We sincerely apologize for the negative experience you had with our front desk staff. This is not reflective of the high standards of service we strive to provide to all our guests.We take such matters seriously and will address this issue with the staff member involved. Your comfort and satisfaction are our top priorities, and we regret that this incident impacted your stay.

2/10 - Tồi

Wendolyn

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Me and my child have never felt so unsafe & disgusted with a hotel before !!! I traveled from San Diego and booked for 5 night stay. The rooms door lock was BROKEN, vents were falling , tv buttons and control buttons did not work , the shower knob was broken and unfortunately me and my daughter had to shower with cold water !! I emailed the manager of this Travelodge and still have no reply . I need to get ahold of corporate for a refund. I am very unsatisfied !!
Travelodge trả lời vào 24/05/2024
Thank you for taking the time to share your experience, and we deeply apologize for the issues you encountered during your stay. We understand how upsetting and inconvenient these problems were, especially when traveling with your child.We want to assure you that we take your concerns very seriously. Our team has reached out to you via email to address the situation and discuss the next steps. We are committed to making things right and ensuring that such issues do not happen again.Please check your email for our message. Additionally, we are working with our corporate office to address your request for a refund and will keep you updated on the progress.Once again, we sincerely apologize for the inconvenience and distress caused. We hope to have the opportunity to restore your faith in our hotel.

4/10 - Kém

Khalid

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
They have 5 buildings in this Motel, mostly single floor, one is 2 storey. Yes, its a Motel, not a hotel. Our room.415 had broken restroom door, WC was problematic, one buld was fused. No microwave,no fridge. Staff is rude and not helping.
Lưu trú 2 đêm vào Tháng 5, 2024
Travelodge trả lời vào 21/05/2024
Thank you for sharing your feedback. We apologize for the issues you encountered during your stay and are sorry to hear that your experience did not meet your expectations.Room Maintenance: We regret that the restroom door, WC, and lighting were not in proper working order. Our maintenance team has been notified and is addressing these issues promptly.Amenities: We apologize for the lack of a microwave and fridge in your room. We do offer rooms equipped with these amenities, and we encourage guests to specify their preferences when booking.Staff Conduct: We take your comments about our staff seriously. We strive to provide excellent service and will be conducting additional training to ensure all guests receive the courteous and helpful service they deserve.We appreciate your feedback as it helps us improve.

8/10 - Tốt

Steven

Thích: Sạch sẽ, nhân viên & dịch vụ
Bathroom was gnarly
Lưu trú 2 đêm vào Tháng 5, 2024
Travelodge by Wyndham trả lời vào 25/05/2024
Thank you for your feedback. We sincerely apologize for the condition of the bathroom during your stay. This is not the standard of cleanliness we aim to provide, and we are addressing this issue with our housekeeping team to ensure it does not happen again.

2/10 - Tồi

NEHA

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Terrible maintenance
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 20/05/2024
We apologize for the maintenance issues you encountered. Your feedback is valuable, and we're working to address these issues promptly. Thank you for bringing it to our attention.

2/10 - Tồi

Lawrence, San Francisco is

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I wish i could have stayed
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 20/05/2024
Thank you for taking the time to share your feedback with us, despite not being able to stay with us. We're truly sorry that your plans didn't work out as intended, and we understand how disappointing it must have been for you.

4/10 - Kém

Rende

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bedsheet old and looks dirty. Some lights is not functional or switch is not working properly.
Lưu trú 3 đêm vào Tháng 5, 2024
Travelodge trả lời vào 20/05/2024
Thank you for bringing these issues to our attention. We sincerely apologize for the condition of the bedsheets and the problems with the lighting in your room. This does not meet our standards, and we are addressing these concerns with our housekeeping and maintenance teams immediately.

10/10 - Xuất sắc

Liz

Lưu trú 2 đêm vào Tháng 5, 2024
Travelodge trả lời vào 20/05/2024
Wow! Thank you so much for your glowing review and for awarding us a perfect 5 out of 5 stars! We're absolutely delighted that you had such a fantastic experience during your stay with us.It's incredibly rewarding to know that our efforts to provide excellent service and accommodations have paid off, and we couldn't be happier to hear that you enjoyed every aspect of your time with us.Your kind words mean the world to us, and we truly appreciate you taking the time to share your positive experience. We'll be sure to pass on your compliments to our team, who work tirelessly to ensure that every guest feels valued and cared for.We hope to have the pleasure of welcoming you back to our hotel again soon for another exceptional stay.

10/10 - Xuất sắc

Jim

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great Value Super clean room and easy access
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you found our hotel to be a great value and that you enjoyed a super clean room with easy access. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we met your expectations. We appreciate your kind words and hope to have the opportunity to welcome you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

4/10 - Kém

rothana

Khách đi công tác
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Front desk was nice. My room was clean when I first arrived. But room cleaning service is non existent. If you want your room to be clean, you will need to notify the front desk. I asked the front desk to have my room clean in 3 separate ocassion. They said they will do it but they never did. For 6 nights, I showered with old towels and ran out of toilet paper. The room smells bad (like there's mold/meldew somewhere). Airport shuttle is slow. They said shittle run every 45 minutes but it reality it is 1 hour and 15 minutes. This place is not a hotel to stay for tourism because transportation is limited unless you are using Uber/Lyft. Final thoughts: I would not stay at this place again.
Lưu trú 6 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.We apologize for any inconvenience caused by the lack of room cleaning service and the delay in the airport shuttle. Your comments have been shared with our housekeeping and shuttle teams to address these issues and ensure that they are resolved promptly. Additionally, we will review our shuttle schedule to ensure accuracy and efficiency for our guests.We understand your frustration with the limitations of our transportation options and apologize for any inconvenience this caused during your stay. Your feedback is important to us, and we will use it to make improvements to our services and amenities.We apologize for any discomfort or inconvenience you experienced during your stay, and we appreciate your feedback. Thank you for bringing these issues to our attention.

8/10 - Tốt

Antonie

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
Thank you for taking the time to leave a review! We're glad to hear that you had a positive experience overall. If there's anything specific you enjoyed during your stay or any areas where you think we could improve to make it a 5-star experience next time, we'd love to hear your feedback. We appreciate your business and hope to welcome you back again soon!

6/10 - Được

Gin

Đi theo nhóm
Thích: Nhân viên & dịch vụ
Good size room, but dated. The room doesn't feel clean lack of maintenance.
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
Thank you for sharing your feedback with us. We appreciate your comments regarding the size of the room. However, we apologize for any inconvenience caused by the dated appearance and lack of cleanliness and maintenance. Providing a clean and comfortable environment for our guests is a top priority, and we regret that we fell short of your expectations in this regard.Your feedback is valuable to us, and we will address these issues with our housekeeping and maintenance teams to ensure that all of our rooms meet the highest standards of cleanliness and comfort. We are committed to making improvements based on your comments and hope to have the opportunity to welcome you back in the future to experience the positive changes we will implement. We appreciate your feedback.

2/10 - Tồi

Gurminder

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Waste of money. I didn’t even end up staying one night. Looks run down and dangerous
Lưu trú 3 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
We're sorry to hear about your experience and that you did not feel comfortable staying at our hotel. We strive to provide a safe and welcoming environment for all our guests, and it's disappointing to hear that we fell short during your visit. Your feedback is important to us, and we will take your comments into consideration as we continue to make improvements to our property. We appreciate your feedback.

8/10 - Tốt

Tele

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Easy to locate n straight forward
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
We're glad to hear that you found our hotel easy to locate and straightforward! Thank you for taking the time to share your positive feedback. We strive to make our guests' experiences as seamless as possible, from the moment they arrive until they depart. If there's anything else we can do to enhance your stay in the future, please let us know. We look forward to welcoming you back soon!

2/10 - Tồi

Ernie

Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
hotel smelled like someone died, place was dirty, bugs in the bed.
Lưu trú 2 đêm vào Tháng 5, 2024
Travelodge trả lời vào 09/05/2024
We are deeply sorry to hear about your negative experience during your stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we regret that we did not meet your expectations in this regard. Please rest assured that we take your feedback seriously and will take immediate action to address the cleanliness issues you have highlighted. We have also notified our pest control team to investigate and resolve any pest concerns. Your comfort and satisfaction are important to us, and we would like to extend our sincerest apologies for the inconvenience you experienced.

2/10 - Tồi

Bret-Lee, Seq Ntl Park

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient Location, Property is quite old. Room phone didn’t work , AC didn’t work.
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 09/05/2024
We appreciate your feedback regarding your recent stay with us. We're glad to hear that you found our location convenient. However, we apologize for the issues you encountered with the room phone and AC. Providing a comfortable and functional stay is important to us, and we regret that we fell short of your expectations in this regard. Please know that we take your comments seriously and will address these issues promptly to ensure a better experience for our future guests.

6/10 - Được

Jeffrey

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 13/05/2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience didn't meet your expectations. We take all guest feedback seriously and will use your comments to improve our services. We apologize for any inconvenience you may have experienced during your stay.

4/10 - Kém

Richard

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Phone did not work
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 09/05/2024
We apologize for the inconvenience you experienced with the phone during your stay. Your feedback is valuable to us, and we're sorry for any inconvenience this may have caused. Please know that we take these issues seriously, and we will work to ensure that such problems are promptly addressed to improve the experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 - Tốt

Vineet

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Above average ,satisfactory
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 09/05/2024
Thank you for taking the time to share your feedback with us! We're glad to hear that you found your stay above average and satisfactory. Your satisfaction is our priority, and we're committed to continuously improving to meet and exceed your expectations. We look forward to welcoming you back for another great stay in the future!

8/10 - Tốt

Cleofe de la

Khách đi công tác, Đi cùng bạn đồng hành
No microwave , coffee maker not working
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 09/05/2024
We apologize for the inconvenience you experienced during your stay. Please know that we do offer microwaves in our suites, and we're sorry if this information was not communicated effectively. Additionally, we regret the issue with the coffee maker and assure you that we are addressing this with our team to ensure it's promptly resolved. We appreciate your feedback.

2/10 - Tồi

Marianna

Lưu trú 1 đêm vào Tháng 4, 2024

4/10 - Kém

Ardel, San Mateo

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
No towels in room, no place to sit besides the bed.
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay regarding the lack of towels in your room and limited seating options.Providing a comfortable and convenient experience for our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that we will address these issues with our housekeeping and management teams to ensure that similar incidents do not occur in the future.Your feedback is valuable to us as we strive to continually improve our services and facilities. If there is anything else you would like to share or if there is anything we can do to make it up to you, please do not hesitate to let us know.

6/10 - Được

JOE

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
the property is good and i like it
Lưu trú 2 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay and found our property to your liking.Your satisfaction is our top priority, and we're thrilled that we were able to meet your expectations during your time with us. If there are any specific aspects of your stay that you particularly enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another great stay in the future.

2/10 - Tồi

Lorena

Không thích: Sạch sẽ
La gente de resección es muy grosera cuando uno no habla inglés
Lưu trú 3 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Gracias por compartir tus comentarios con nosotros. Nos preocupa profundamente conocer su experiencia con nuestro personal de recepción.Acepte nuestras más sinceras disculpas por cualquier mala educación o incomodidad que haya experimentado debido a la barrera del idioma. Brindar un excelente servicio a todos nuestros huéspedes, independientemente del idioma que hablen, es una prioridad para nosotros y lamentamos cualquier caso en el que esto no se haya cumplido. Abordaremos este asunto con nuestro equipo de inmediato y brindaremos capacitación adicional para garantizar que todos los huéspedes se sientan bienvenidos y valorados.Sus comentarios son invaluables para nosotros mientras nos esforzamos por mejorar nuestros servicios, y esperamos que considere brindarnos otra oportunidad para brindarle el servicio excepcional que se merece.

6/10 - Được

?

Đi theo nhóm
Không thích: Tiện nghi, dịch vụ
普通のホテルで良かった。なお風呂場は少し汚く水に匂いがあって残念であった。また朝は送迎バスに乗れず空港まで歩くことがあったので朝に飛行機に乗る人は早起きが必須である。
Lưu trú 1 đêm vào Tháng 4, 2024
Travelodge trả lời vào 07/05/2024
フィードバックをお寄せいただきありがとうございます。 全体として、当ホテルでのご滞在が良好かつ正常だったとのことを伺い、大変うれしく思っております。お風呂の清掃、お湯の臭い等でご迷惑をお掛けしまして誠に申し訳ございませんでした。 当社では衛生と清潔を真剣に考えており、清掃およびメンテナンスチームとともにこれらの問題に対処し、速やかに修正されるよう努めます。また、シャトルバスの運行時間につきましても、ご迷惑をおかけいたしますことをお詫び申し上げます。 私たちは、特に早朝のフライトの場合、タイムリーな輸送の重要性を理解しています。 シャトルサービスの時刻表を見直し、お客様のニーズにより適切に対応できるようにいたします。皆様からのフィードバックは私たちにとって貴重なものであり、ご理解を賜りますようお願い申し上げます。 将来的にまたお客様をお迎えし、より良い経験を提供できることを願っております。

2/10 - Tồi

Maximus

Đi theo nhóm
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Roaches broken door frames chipped paint just nasty, run down, unkept and gross! And the staff were beyond rude!!
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
We deeply apologize for the unpleasant experience you encountered during your recent stay with us. Your feedback regarding the condition of our property and the behavior of our staff is extremely concerning and not reflective of the standards we aim to uphold.We take cleanliness and maintenance very seriously, and we are actively addressing the issues you mentioned with our housekeeping and maintenance teams to ensure that they are promptly resolved. Additionally, we will be providing additional training to our staff to ensure that all guests are treated with the utmost respect and professionalism.Your feedback is invaluable to us as it helps us identify areas for improvement, and we are committed to taking the necessary steps to prevent similar issues from occurring in the future.We sincerely apologize for any inconvenience or discomfort this may have caused you.

6/10 - Được

Takashi

無料のシャトルバスは便利でした。
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
フィードバックをお寄せいただきありがとうございます。 ご滞在中は無料送迎バスをご利用いただき大変嬉しく思います。シャトル サービスなどの便利なアメニティの提供は、お客様の体験を向上させ、ご滞在をより楽しいものにするためのさまざまな方法の 1 つです。 あなたの訪問のこの点があなたの期待に応えられたことを知り、大変嬉しく思います。温かいお言葉に感謝し、今後の素晴らしいご滞在にまたお迎えできることを楽しみにしております。

4/10 - Kém

Mandy

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s budget but they advertise things they don’t have They have a coffee machine and sugar etc but no stirer for the sugar, I asked at reception but they said they don’t have them The remote for the tv didn’t work I went to ask reception about the pay movies and I was told she couldn’t help me she checked in for rooms but other than that couldn’t help and there wa none else on shift
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for any inconveniences you experienced during your time with us.We understand the importance of accurate advertising and regret any discrepancies between what was advertised and what was provided during your stay. Your concerns regarding the coffee amenities and the functionality of the TV remote have been duly noted, and we will address these issues promptly to ensure a more seamless experience for our guests in the future.We apologize for any frustration caused by the lack of assistance from our reception staff regarding pay movies. We will use your feedback as a training opportunity to ensure that our team members are knowledgeable and able to assist guests with all inquiries and requests.Your feedback is invaluable to us, and we appreciate the opportunity to improve our services based on your experience.

6/10 - Được

Anibal

Thích: Nhân viên & dịch vụ
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Thank you for sharing your feedback with us. We appreciate your honesty and value your input.We're glad to hear that you found aspects of your stay satisfactory, but we also acknowledge that there may have been areas where we could have improved to make your experience even better.If there are any specific details or suggestions you would like to share with us regarding your stay, we would greatly appreciate it as it would help us identify areas for enhancement.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience that exceeds your expectations.

2/10 - Tồi

Lorena

Không thích: Sạch sẽ, nhân viên & dịch vụ
Las personas que están en el lobby son muy grosero con la gente que no habla español y en la limpiada nos quedamos 8 días ni una vez llegaron a limpiar
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Lamentamos sinceramente los desafíos que enfrentó durante su estadía.En primer lugar, ofrecemos nuestras disculpas por cualquier mala educación encontrada por parte de nuestro personal. Brindar un servicio excepcional a todos nuestros huéspedes, independientemente del idioma que hablen, es de suma importancia para nosotros. Abordaremos este asunto con nuestro equipo para asegurarnos de que cada huésped se sienta bienvenido y respetado.Además, le pedimos disculpas por el descuido en la limpieza de su habitación durante su estadía de 8 días. Esto no cumple con nuestros estándares de servicio y le agradecemos que nos lo informe. Tenga la seguridad de que revisaremos nuestros procedimientos de limpieza y nos comunicaremos con nuestro equipo de limpieza para evitar este tipo de descuidos en el futuro.Sus comentarios son invaluables para nosotros y estamos comprometidos a realizar las mejoras necesarias para mejorar la experiencia de todos nuestros huéspedes.

2/10 - Tồi

Arin

Đi cùng gia đình
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We didn’t stay at the property. We tried two rooms and they were both filled with mold and very humid. The bathroom was dirty and beds were like sleeping on springs. It was unsafe for someone with health concerns, the people at the front desk accommodated us and we found another hotel nearby that was cleaner and safer.
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Thank you for taking the time to share your experience, although we regret to learn that it was not a positive one. We sincerely apologize for the inconvenience and disappointment you encountered during your attempted stay at our property.Your feedback regarding the mold, humidity, cleanliness, and comfort of the rooms is deeply concerning to us, as we strive to provide all our guests with a comfortable and enjoyable stay. Please rest assured that we take your comments seriously and will address these issues promptly with our housekeeping and maintenance teams to prevent similar occurrences in the future.The safety and well-being of our guests are of utmost importance to us, and we understand the gravity of your health concerns. We are grateful that our front desk staff were able to assist you in finding alternative accommodations nearby.We truly regret that we were unable to meet your expectations on this occasion.

6/10 - Được

rudy

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
The room was a non smoking room but still had a strong lingering odor of tobacco, the bathroom door was a pocket door (sliding door) that would not close all the way and id it did it was really hard to slide open. Parking is a nightmare and the matress was uncomfortable.
Lưu trú 1 đêm vào Tháng 5, 2024
Travelodge trả lời vào 07/05/2024
Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience you experienced during your time at our hotel.We take guest comfort and satisfaction very seriously, and it's disappointing to learn that we fell short of your expectations. Rest assured, we have taken note of your concerns and will address them promptly to ensure that future guests do not encounter similar issues.Regarding the lingering odor of tobacco in your room, we apologize for any discomfort this may have caused. We have implemented additional measures to ensure that all of our non-smoking rooms are thoroughly cleaned and deodorized to eliminate any residual odors.We are also sorry to hear about the issue with the bathroom door and the discomfort of the mattress. Your feedback is invaluable, and we will work diligently to rectify these issues to enhance the overall guest experience.Furthermore, we understand the frustration with parking, and we are actively exploring ways to improve this aspect of our service.We appreciate you bringing these matters to our attention.

8/10 - Tốt

Antonio, HIALEAH

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
cerca aeropuerto y servicios publicos como bus
Lưu trú 1 đêm vào Tháng 4, 2024
Travelodge trả lời vào 07/05/2024
Gracias por tomarse el tiempo de compartir su experiencia con nosotros. Nos complace saber que encontró nuestro hotel convenientemente ubicado cerca del aeropuerto y de los servicios de transporte público.En Travelodge Airport North, nos esforzamos por brindarles a nuestros huéspedes una estadía cómoda y conveniente, y es maravilloso saber que nuestra ubicación satisfizo sus necesidades. Apreciamos mucho sus comentarios y esperamos tener el placer de darle la bienvenida nuevamente en su próxima visita a San Francisco.

8/10 - Tốt

Antonio, HIALEAH

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
economic but good
Travelodge trả lời vào 06/05/2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay overall and appreciate your rating of 4/5.We're delighted that you found our hotel to be to your satisfaction and that you enjoyed your experience with us. Your kind words about our facilities and amenities mean a lot to us, and we're glad that you had a comfortable stay.We take all feedback seriously, as it helps us continue to improve and provide the best possible experience for our guests. If there's anything specific you feel we could do to make your next stay even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to [Hotel Name] in the near future. If there's anything we can assist you with in the meantime, please feel free to reach out.

4/10 - Kém

Monique

Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Parking lot dirty, many things in room didn’t work including toilet and phone, things broken like the lock on door. Staff was rude, except a nice Samoan woman who was working. No one liked to answer the phone.
Lưu trú 1 đêm vào Tháng 4, 2024
Travelodge trả lời vào 06/05/2024
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are truly sorry to hear about the numerous issues you encountered during your time with us. Please accept our sincerest apologies for the inconvenience and disappointment caused by the cleanliness of our parking lot, the maintenance issues in your room, and the lack of responsiveness from our staff.Your comments have been shared with our management team, and we are taking immediate steps to address each of the issues you mentioned. Rest assured, we are committed to ensuring that our facilities are well-maintained and that all of our guests receive the highest level of service and hospitality.We are especially grateful for your kind words about the exceptional service provided by one of our team members. We will be sure to recognize her for her outstanding efforts.We understand that we fell short of meeting your expectations, and for that, we are truly sorry. We value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.

4/10 - Kém

Monique

Đi cùng gia đình, Khách đi công tác, Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room was ok at first glance, but after being there for the first half hour we noticed all the broken or damaged things in the room. The doors heavy duty lock was broken and “fixed” with a broken piece of wood and was wobbly, the phone didn’t work, the floor in the bathroom was pulled up like ripped in the middle of the floor, the toilet didn’t work. I went to the office to trade rooms and the nice Samoan woman took time to help me into another room, even though they were booked up. She is the main reason I gave a second star. The second room wasn’t much better but I was told that I’d have to be checked out and find somewhere else to stay if the room didn’t work for me. I got into the second room and was fine because I thought the toilet flushed, but when flushed it kind of just circled the water around, we had to poor water into the bowl for a complete flush. The phone didn’t work in This room either. When I called the office no one EVER answered. The pillows were hard and the mattresses uncomfortable. Spiderwebs were around the window, line it hadn’t been cleaned in months, the parking lot was filthy.
Lưu trú 1 đêm vào Tháng 4, 2024
Travelodge trả lời vào 06/05/2024
Thank you for taking the time to share your feedback regarding your recent stay with us. We are deeply sorry to hear about the numerous issues you encountered during your time at our hotel. Please accept our sincerest apologies for the inconvenience and disappointment you experienced due to the condition of your room and the lack of responsiveness from our team.Your detailed comments have been brought to the immediate attention of our management team, and we are taking swift action to address each concern to ensure that similar incidents do not occur in the future. We understand the importance of providing comfortable accommodations and excellent service to our guests, and we regret that we fell short of meeting your expectations in this regard.We greatly appreciate your kind words about the assistance provided by one of our team members. We will be sure to recognize her for her exceptional efforts in assisting you during a challenging situation.Please know that your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to enhancing the overall guest experience, and your comments will be instrumental in guiding our efforts moving forward.We understand that your experience was not reflective of the high standards we strive to uphold, and for that, we are truly sorry. We sincerely hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

8/10 - Tốt

Yair

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Travelodge trả lời vào 06/05/2024
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay overall and appreciate your rating of 4/5.We're delighted that you found our hotel to be to your satisfaction and that you enjoyed your experience with us. Your kind words about our facilities and amenities mean a lot to us, and we're glad that you had a comfortable stay.We take all feedback seriously, as it helps us continue to improve and provide the best possible experience for our guests. If there's anything specific you feel we could do to make your next stay even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back to [Hotel Name] in the near future. If there's anything we can assist you with in the meantime, please feel free to reach out.