2/10 - Tồi
James L
Đi cùng gia đình
26/09/2025
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We booked 4 nights in a design treehouse with air conditioning. Problem #1: Tiny ANTS were crawling all over the bed.
Problem #2: Air conditioning was a joke. How can you air condition a room where the “door” is actually no more than a screen and curtain. Answer: almost impossible. Problem #3: dim lighting in room. Problem #4: too small for two people. No room to move around the bed.
Due to ant issue, the hotel moved us into a two-bedroom villa. While this was generous and lovely, it was VERY expensive compared to the treehouse and had another problem (#5: only lukewarm water forcthe bath/shower). All combined, we had no choice but to leave after the first night.
Warning: we booked through expedia so the hotel decided to NOT REFUND any of the remaining three nights. Basically, they put us in a villa at $1200/night which about equalled the cost of 4 nights in a treehouse.
Food at Acre restaurant was mediocre. This establishment is in a construction zone and if it rains, good luck using the roads.
It was NOT OUR FAULT the bed had ants. The hotel should have refunded us SOMETHING for that problem.
If you are a camping fan and outdoor enthusiast, you will like this property. If you have refined tastes and need air conditioning THIS IS NOT THE HOTEL FOR YOU.
For dining, save your money and go next door to Flora Farms—wonderful.
James L
Lưu trú 4 đêm vào Tháng 9, 2025