Tất cả nhận xét được hiển thị đều là từ trải nghiệm thật của khách. Chỉ những khách đã đặt kỳ lưu trú với chúng tôi mới có thể gửi nhận xét. Chúng tôi xác thực nhận xét theo nguyên tắc của mình và đăng tất cả nhận xét, dù tích cực hay tiêu cực.Thông tin thêmMở trong cửa sổ mới
Đánh giá 10 - Xuất sắc. 115/650 nhận xét" "
10 - Xuất sắc
115
Đánh giá 8 - Tốt. 126/650 nhận xét" "
8 - Tốt
126
Đánh giá 6 - Được. 128/650 nhận xét" "
6 - Được
128
Đánh giá 4 - Kém. 120/650 nhận xét" "
4 - Kém
120
Đánh giá 2 - Tồi. 161/650 nhận xét" "
2 - Tồi
161
6,0/10
Sạch sẽ
6,4/10
Nhân viên & dịch vụ
6,0/10
Tiện nghi, dịch vụ
5,6/10
Điều kiện & cơ sở vật chất nơi lưu trú
5,8/10
Thân thiện với môi trường
Nhận xét
10/10 - Xuất sắc
Quan
Đi cùng gia đình
24/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It's absolutely better than the old owner!
Quan
Lưu trú 2 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 25/05/2024
Hi Quan,We can't thank you enough for sharing your feedback about our staff. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations. Thank you again for your time and our team hopes to have the chance to serve you again on your next visit.
4/10 - Kém
Vicki
Khách đi công tác
22/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is greatly in need of repair and my room was NOT ready for rent. The carpet and walls were dirty with paint peeling on the walls and the tub. Upon my arrival, there was no toilet paper in the room, and the phone and the TV did not work. It took them 4 hours to get the TV working and then the channels were limited, without any local channels. I found a dirty pair of underwear from the previous renter under the desk.
They do offer limited breakfast options.
Vicki
Lưu trú 3 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 25/05/2024
Hi Vicki,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 - Tồi
Luis
Đi cùng bạn đồng hành
22/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
what was unique about this place was the big coffee stain on the wall no good services bed was dirty bathroom was dirty bath looked like a murder scene. very germaphobic so i decided to clean everything and the wipes were literally black. and brown
Luis
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 25/05/2024
Hi Luis,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We apologize for the inconvenience faced by you and never want our customers to have a bad experience. Our housekeeping team will use your feedback to address your concerns and improve their performance. We hope to serve you in the future.
10/10 - Xuất sắc
Samuel
Đi cùng bạn đồng hành
18/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice and clean Room
Samuel
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 20/05/2024
Hi Samuel,Your 5-star review is greatly appreciated. We thank you for recognizing the service of the overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
10/10 - Xuất sắc
Samuel
Đi cùng bạn đồng hành
18/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very spacious Rooms and clean I recommend to everyone
Samuel
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 20/05/2024
Hi Samuel,Thank you for your kind feedback! We're delighted to hear that you found our rooms spacious and clean, and we appreciate your recommendation. Providing a comfortable and enjoyable stay for our guests is our top priority. We hope to welcome you back soon and continue exceeding your expectations!
8/10 - Tốt
Maria
Đi cùng bạn đồng hành
17/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Estuvo buena se ve limpia y organizada
Maria
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 18/05/2024
Hi Maria,Your 4-star review is greatly appreciated. We thank you for recognizing the service of our overall cleanliness of the hotel. Our Team takes pride in reviews like this as it is a testament to our guest’s satisfaction! We sure will strive for the best and look forward to serving you again here!
2/10 - Tồi
Anthony
Khách đi công tác
16/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My room door would close and they wouldn’t refund my money after I brought it to their attention. I felt so unsafe there. I left to another hotel. Zero stars and don’t recommend to anyone
Anthony
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 16/05/2024
Hi Anthony,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for future visits. Our team hopes you will choose us again in the future.
2/10 - Tồi
gbemisola
16/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff were very rude, the rooms are unkept. This should not be rented out to humans
gbemisola
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 16/05/2024
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. Our management has taken up this issue, and we are taking committed steps to rectify it and ensure this does not happen again.
2/10 - Tồi
Blanca A
11/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Mal servicio
Blanca A
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 12/05/2024
Hi Blanca,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 - Tồi
Arash
11/05/2024
Sehr schmutzig!
Arash
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 12/05/2024
Hi Arash,Property cleanliness is vital to our team, so it is upsetting that you had some concerns regarding our diligence. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
8/10 - Tốt
Maria
Đi cùng bạn đồng hành
04/05/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo está bien solo q esta ves no servía el toilet no podía hechar el agua
Maria
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 05/05/2024
Hi Maria,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel and will surely forward your valuable feedback to our team for improvements. I hope that we will impress you with exemplary service during future visits.
2/10 - Tồi
Fabiola
04/05/2024
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
No lo recomiendo
Fabiola
Lưu trú 1 đêm vào Tháng 5, 2024
Sophia CSR trả lời vào 05/05/2024
Hi Fabiola,It is disheartening to read your opinion about our hotel. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
4/10 - Kém
Kassandra
30/04/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Kassandra
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 02/05/2024
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
2/10 - Tồi
Khanh
29/04/2024
Không thích: Sạch sẽ
Khanh
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 30/04/2024
Hi Khanh,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
6/10 - Được
Raul
20/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Raul
Lưu trú 4 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 22/04/2024
Hi Raul,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
8/10 - Tốt
Maria
Đi cùng bạn đồng hành
19/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Todo esta bien solo q hoy me tocó q la ropa d cama estaba con agujero en la parte d arriba pero lo demás estaba bien
Maria
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 20/04/2024
Hi Maria,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
2/10 - Tồi
Edwin
Khách đi công tác, Đi cùng bạn đồng hành
18/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was so bad
Edwin
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 20/04/2024
Hi Edwin,Providing the highest level of hospitality is our number one priority. It is disheartening to read your opinion about our staff. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
2/10 - Tồi
GLORIA
Đi cùng gia đình
08/04/2024
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First of all when I booked my room I booked for 2 queen beds and I got full beds, then I walk into the room and blinds are broken, a huge hole in the restroom, shower was squirting water everywhere except for inside the shower, bedding was stained and nasty, and also saw mice running outside by the dumpster. I will not recommend this motel to anyone.
GLORIA
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Gloria,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
10/10 - Xuất sắc
Francisco
Khách đi công tác
08/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Spacious rooms
Francisco
Lưu trú 3 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Franciso,A hearty thanks for your review. We are glad that you liked our spacious rooms Our Team sincerely appreciates your feedback. We will always ensure that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
6/10 - Được
ivett
08/04/2024
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
the room i got was very dirty, gum stuck in the corner of the walls , room not vacuumed properly , the towels dirty i had unfolded one and there was a long black hair inside some towels had stains luckily i had my own. the restroom shower curtain bar was holding on for its life from the wall , mirror had a big crack , the cabinets near the bed also very dirty from the inside one was broken .
ivett
Lưu trú 2 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Ivett,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
4/10 - Kém
Mereia
Khách đi công tác
08/04/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Dirty n no light in the rest room n table light
Mereia
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Mereia,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
8/10 - Tốt
Maria
Đi cùng bạn đồng hành
05/04/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Estaba limpio mi baño no tenía puerta y no funcionaba la tele pero me gustó el lugar
Maria
Lưu trú 1 đêm vào Tháng 4, 2024
Sophia CSR trả lời vào 16/04/2024
Hi Maria,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!
2/10 - Tồi
Phuong
27/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
they give the room so smell &no light
Phuong
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 28/03/2024
Dear Guest,Appreciate you for bringing this issue to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. I’ll try my best to make this situation right. We hope in the future you will give us another opportunity to show you our usually excellent hometown hospitality.
8/10 - Tốt
Mereia
25/03/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Mereia
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 27/03/2024
Hello Mereia, We appreciate you taking the time to share your experience with us. Should you have any further comments or suggestions, please do not hesitate to contact us directly. We hope to welcome you back soon for an even better stay!
6/10 - Được
Eddy
Khách đi công tác
24/03/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The picture didn’t reflect the condition of the rooms. Breakfast was okay. Staff was helpful and the location is easily accessible to downtown through public transport.
Eddy
Lưu trú 3 đêm vào Tháng 3, 2024
Manager trả lời vào 24/03/2024
Hello Eddy,We appreciate your feedback on your recent stay with us. It's great to hear you found our staff helpful and enjoyed our convenient location for accessing downtown. We will take note of your comments regarding the room pictures for future improvements.
2/10 - Tồi
Flor
22/03/2024
Không thích: Tiện nghi, dịch vụ
Horrible horrible hotel DO NOT RENT this hotel with KIDS. NO NO. The room they gave me the fire alarm was broken there was a used q-tip on the groun a old sock the sheets had stains the mattress was black and moldy the toilet water was brown and the room had a horrible smell I went back after trying to stay for 1 hr and I decided it wasn’t safe for me and my son to be there so I gave her keys back and told I was leaving went 15 min ago and found a different hotel I will NEVER NEVer stay here ever again…. So people if ur reading this best pay $30-$40 more go somewhere else.
Flor
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 22/03/2024
Dear Guest,Kindly accept our deepest regrets for what you had to face. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
10/10 - Xuất sắc
Mereia
Đi cùng gia đình và trẻ nhỏ
22/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Safe n quiet
Mereia
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 22/03/2024
Hi Mereia,We appreciate your comments regarding your recent stay and appreciate your wonderful feedback! It’s always a delight to hear positive experiences from guests like you. We hope to have the chance to serve you again on your next visit.
8/10 - Tốt
Maria
Đi cùng bạn đồng hành
22/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Está limpio y organizado
Maria
Lưu trú 1 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 22/03/2024
Hi Maria,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!!
2/10 - Tồi
Myles
21/03/2024
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Myles
Sophia CSR trả lời vào 22/03/2024
Hi Myles,Thank you for taking the time to rate us. It is apparent from your rating that you did not enjoy your experience with us. We are sorry for all our shortcomings. However, we would like to know from you about the areas where improvement is needed. Please feel free to give your comments and suggestions. We hope to provide you with a flawless experience in the future
4/10 - Kém
Alicia
Đi cùng gia đình
18/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ
The rooms (3) were run down, missing light fixers, dent in bathtub, holes in walls, stained walls, broken door security lock, potent smell and noisy. We do not plan to return.
Alicia
Lưu trú 2 đêm vào Tháng 3, 2024
Sophia CSR trả lời vào 18/03/2024
Hi Alicia,Appreciate you for bringing these issues to our attention. Please accept my sincere apology for the less-than-perfect stay. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. However, this is generally not what our guests experience with us and we hope you give us a chance to make it better for you. These issues have been taken up with our management and we are taking committed steps to rectify them and ensure this does not happen again.
6/10 - Được
Mereia
11/03/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Room is dirty no table light too stuffy
Mereia
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 13/03/2024
Hello Mereia, We appreciate your feedback and apologize for any inconvenience caused. Our team will look into this matter to ensure a more enjoyable experience for our future guests. Thank you for bringing this to our attention.
8/10 - Tốt
Maria
Đi cùng bạn đồng hành
09/03/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Está limpia solo deben d revisar el mantenimiento d los baños
Maria
Lưu trú 1 đêm vào Tháng 3, 2024
Manager trả lời vào 09/03/2024
Hello Maria,We appreciate your feedback on the cleanliness of our hotel. We'll make sure to look into the bathroom maintenance as part of our ongoing improvements. Thank you for bringing this to our attention.
6/10 - Được
Mereia
04/03/2024
Mereia
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/03/2024
Hello Mereia,We appreciate you choosing our hotel for your stay. Please do not hesitate to contact us directly with any further comments or concerns you may have about your experience. We value your input and hope to welcome you back in the future.
2/10 - Tồi
Federico
01/03/2024
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Federico
Lưu trú 2 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 03/03/2024
Hi Federico,Thank you for your review. Please accept our sincerest apologies for any issue you faced. It is disheartening to discover that we were not able to surpass your expectations. We would like to know more about how we can make your future stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our facility and hospitality.
10/10 - Xuất sắc
Mereia
Khách đi công tác
26/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s quiet n closer to shopping place
Mereia
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 27/02/2024
Hi Mereia,Thank you for sharing your feedback. We are glad to know that you had a nice stay with us and liked our convenient location. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
8/10 - Tốt
Thong
26/02/2024
Thong
Lưu trú 3 đêm vào Tháng 2, 2024
Customer Care Team trả lời vào 27/02/2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
6/10 - Được
Khách đã xác thực
Đi cùng gia đình
22/02/2024
Khách đã xác thực
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Care Team trả lời vào 24/02/2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
10/10 - Xuất sắc
Julie, Gilroy
Đi cùng bạn đồng hành
22/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service and very friendly staff. Easy access to the highways, pleasant atmosphere with safe site.
Julie
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 24/02/2024
Hello Julie,We are pleased to hear that you enjoyed the excellent service and friendly staff during your stay. Your feedback about the convenient location and pleasant atmosphere is appreciated. Your safety is our top priority, and we are glad you felt secure on our premises. Thank you for choosing our hotel, and we hope to welcome you back soon!
10/10 - Xuất sắc
Mereia
19/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I like the quietness slept well
Mereia
Lưu trú 1 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 19/02/2024
Hi Mereia,We're delighted to hear that you enjoyed a peaceful and restful stay with us. Providing a quiet and comfortable environment for our guests is important to us, and we're pleased that you were able to get a good night's sleep. Thank you for choosing our hotel, and we hope to welcome you back for another relaxing stay in the future!
6/10 - Được
Rafael
11/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property damage in rooms , mold, doors old noisy, poor lighting. Shower in bad conditions
Rafael
Lưu trú 2 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 11/02/2024
Hi Rafael,We apologize for the inconvenience experienced. Rest assured, we're addressing the property damage promptly. Mold and shower issues are being tackled for a fresher experience. Upgrades are underway to improve door functionality and lighting for a better stay. Thank you for bringing these concerns to our attention.
2/10 - Tồi
edgar
10/02/2024
edgar
Lưu trú 2 đêm vào Tháng 2, 2024
Sophia CSR trả lời vào 21/03/2024
Hi Edgar,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
10/10 - Xuất sắc
Andrew
08/02/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
This place is great for the comfort level. Not too fancy and not too trap. Right on time.
Andrew
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Andrew,Thank you for sharing your feedback! We're delighted to hear that you found our hotel comfortable and just the right balance. We strive to provide a pleasant experience for all our guests and we're glad we met your expectations. We value your kind words and look forward to welcoming you back in the future.
2/10 - Tồi
Jessica
07/02/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall an unpleasant experience.
Jessica
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Jessica,Thank you for sharing your feedback with us. We regret to hear about your less than satisfactory experience during your stay. We always strive to provide our guests with a pleasant stay and we appreciate you bringing this to our attention.
8/10 - Tốt
Jaida
06/02/2024
Thích: Sạch sẽ
Jaida
Lưu trú 1 đêm vào Tháng 2, 2024
Manager trả lời vào 09/02/2024
Hello Jaida,We appreciate your rating of our hotel! We hope you had a pleasant stay with us. If you have any specific feedback or concerns, please don't hesitate to reach out to us directly. We value your input and would love to hear from you.
8/10 - Tốt
Vanessa
24/01/2024
Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Baseboards were disgusting. The floors were dirty.
Vanessa
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 27/01/2024
Hello Vanessa, We regret to learn about your experience with the cleanliness of the baseboards and floors during your recent stay. We take such feedback seriously, and we will pass it along to our housekeeping team to address the matter. Thank you for bringing this to our attention, as guest satisfaction is our utmost priority.
8/10 - Tốt
Arturo
Đi cùng gia đình
16/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ
Arturo
Lưu trú 2 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 16/01/2024
Hi Arturo,Our team appreciates your incredible rating. We are so glad we were able to provide you with such a wonderful experience. Our team always welcomes our guest's ideas and suggestions. Hope to see you very soon!
4/10 - Kém
Amanda
Đi cùng bạn đồng hành
15/01/2024
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was super friendly . The rooms were dirty . Bathroom was falling apart , toilet not put on properly , the shower was tore up , shower curtains all messed up bathtub faucet was practically broken , room smelled like old smoke . Carpets not vacuumed & black stains on our blankets . We had left for the day asked for a house keeping and new pillows and no one ever came to clean the room and they didn’t even have xtra pillows . The rooms were a 2/10 not the greatest ( at least our room was pretty bad ) the front staff was friendly tho
Amanda
Lưu trú 3 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 15/01/2024
Hi Amanda,Glad to know that you liked our friendly staff. However, we apologize for the challenges you encountered during your stay. Your feedback is invaluable, and we are addressing the issues raised to enhance our room quality and housekeeping services. We appreciate your recognition of our friendly front staff, and rest assured, that steps are being taken to ensure a more enjoyable experience on your next visit. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.
10/10 - Xuất sắc
Connie
Đi cùng gia đình
13/01/2024
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Connie
Lưu trú 1 đêm vào Tháng 1, 2024
Sophia CSR trả lời vào 14/01/2024
Hi Connie,Receiving a perfect 10 rating from you is truly an honor! We're thrilled that you had an outstanding experience with us. Your satisfaction is our utmost priority, and we appreciate your recognition. We eagerly await the pleasure of serving you again on your future visits. Thank you for choosing us!
10/10 - Xuất sắc
Julie, Gilroy
13/01/2024
Julie
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 02/02/2024
Hello Julie,We're thrilled to hear that you had a fantastic experience during your stay with us! We truly appreciate your support and hope to welcome you back in the future for another exceptional stay.
10/10 - Xuất sắc
Andrew
07/01/2024
Thích: Nhân viên & dịch vụ, tiện nghi phòng
Andrew
Lưu trú 1 đêm vào Tháng 1, 2024
Manager trả lời vào 10/01/2024
Hello Andrew,Thank you for choosing our hotel for your stay. We appreciate your perfect rating and are glad to hear that you had a great experience. Should you have any further feedback or suggestions, please feel free to reach out to the hotel directly. We hope to welcome you back in the future.