Khu sảnh

Nhận xét về Sonesta ES Suites San Jose Airport

3 out of 5
Sonesta ES Suites San Jose Airport
1602 Crane Ct, San Jose, CA

Nhận xét

8,6

Xuất sắc

Đánh giá 10 - Xuất sắc. 405/714 nhận xét" "
Đánh giá 8 - Tốt. 163/714 nhận xét" "
Đánh giá 6 - Được. 73/714 nhận xét" "
Đánh giá 4 - Kém. 40/714 nhận xét" "
Đánh giá 2 - Tồi. 33/714 nhận xét" "

8,6/10

Sạch sẽ

8,8/10

Nhân viên & dịch vụ

8,4/10

Tiện nghi, dịch vụ

8,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Jose

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
love it
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 28/05/2024
Jose, thank you for your kind words! The team at Sonesta ES Suites San Jose Airport is delighted you enjoyed your stay. We look forward to welcoming you back soon!

8/10 - Tốt

patria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 28/05/2024
Patria, thank you for your rating. The team at Sonesta ES Suites San Jose Airport is glad you had a positive experience. We hope to welcome you back on your next visit.

6/10 - Được

David

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The bathroom was a disaster. Toilet and tub were way too low. The front door stuck badly.
Lưu trú 12 đêm vào Tháng 5, 2024
Customer Service trả lời vào 22/05/2024
David, we appreciate your feedback. It’s great to have your perspective on what didn't meet your expectations. Our team values guest input and will look into the specifics you mentioned. We hope you'll give us another opportunity to provide a better experience in the future.

10/10 - Xuất sắc

Dennis, Kalaheo

Đi cùng bạn đồng hành
Enjoyed our stay. Great room. Large clean Breakfast was amazing. Spa was not working. Great location and affordable
Lưu trú 3 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Dennis,Thank you for your wonderful review. The team at Sonesta ES Suites San Jose Airport is delighted to hear you enjoyed your stay and appreciated the spacious, clean room and amazing breakfast. It is great to know you found our location convenient and affordable. We also appreciate your patience regarding the spa. We're looking forward to welcoming you back soon.

8/10 - Tốt

Valerie

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Roomy inside to walk around
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 21/05/2024
Valerie, thank you for your positive feedback about your spacious accommodations at Sonesta ES Suites San Jose Airport. We're delighted to hear you enjoyed the ample space in your room. We look forward to welcoming you back on your next visit!

10/10 - Xuất sắc

Lisa

Thích: Điều kiện & cơ sở vật chất nơi lưu trú
I loved this place it was convenient to where I needed to be breakfast was good
Lưu trú 7 đêm vào Tháng 5, 2024
Customer Service trả lời vào 20/05/2024
Lisa, the team at Sonesta ES Suites San Jose Airport is thrilled to hear you loved your stay! We're glad our location was convenient for you and that you enjoyed our breakfast. We look forward to welcoming you back soon!

10/10 - Xuất sắc

Rebecca

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 16/05/2024
Rebecca, thank you for your fantastic rating! The team at Sonesta ES Suites San Jose Airport is delighted that you had a great experience. We're looking forward to welcoming you back soon!

10/10 - Xuất sắc

Vily

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Need the light in bath room and kitchen brightening
Lưu trú 1 đêm vào Tháng 5, 2024
Customer Service trả lời vào 09/05/2024
Vily, thank you for sharing your feedback. At Sonesta ES Suites San Jose Airport, your comfort is our priority, and we value your suggestion about adjusting the lighting in certain areas. We're committed to continually enhancing our guests' experiences and your input helps us in that effort. Thanks again for your positive review, and we look forward to welcoming you back soon.

6/10 - Được

andy

Đi cùng gia đình
No hot water, no coffee, no ice, yellow bath towels, old furnitures. Breakfast is good, that is.
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 07/05/2024
Andy, it's regrettable to hear that certain elements of your stay were not up to expectations. We value your feedback regarding the water temperature, beverage availability, and bathroom amenities. Please know your indication of dissatisfaction allows us to hone our efforts. On a positive note, we're glad you were satisfied with the breakfast offerings. We are committed to improving the points you have mentioned and appreciate your patience during this process. We hope for the chance to elevate your experience during a future stay.

10/10 - Xuất sắc

Dolores

Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 26/05/2024
Thanks for the perfect rating, Dolores! We can't wait to see you again soon for another amazing experience at Sonesta ES Suites San Jose Airport. Have a great day!

10/10 - Xuất sắc

Renato

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2024
Customer Service trả lời vào 07/05/2024
Renato, we're thrilled that Sonesta ES Suites San Jose Airport earned your top rating. Thank you for your feedback, and we look forward to seeing you again in the future.

10/10 - Xuất sắc

Patrick, Warren

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Place was good. Hot tub was down.
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 04/05/2024
Patrick, thank you for your feedback. We are delighted to learn that you had a great stay at Sonesta ES Suites San Jose Airport. We do understand your remark concerning the hot tub and we assure you that we're working diligently to ensure all amenities are up to standard for every guest. We appreciate your patience and look forward to having you back soon.

10/10 - Xuất sắc

Sanh

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We enjoyed our stays. We used their gym everyday. The staffs are very friendly! If we visit San Jose again, Sonesta ES Suites will be our 1st choice to stay.
Lưu trú 7 đêm vào Tháng 4, 2024
Customer Service trả lời vào 03/05/2024
Sanh, it's fantastic to hear that Sonesta ES Suites San Jose Airport provided an enjoyable experience for you! It's wonderful you made the most out of our fitness center and appreciated the friendliness of our team members. Your sentiment to choose our property for future visits to San Jose is incredibly encouraging. We eagerly look forward to welcoming you back!

6/10 - Được

Denis

Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 22/05/2024
Denis, thank you for taking the time to rate your stay. Your feedback is valuable to us. Should you have any specific comments or suggestions, we would love to hear them to enhance your future visits.

2/10 - Tồi

Patrick

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Facility was undergoing maintenance and kept us out of our room for hours.
Lưu trú 2 đêm vào Tháng 4, 2024
Dhey trả lời vào 01/05/2024
Hello Patrick we regret to hear about your unpleasant experience during your last stay with us. Our goal is to provide a seamless experience to all of our guests, and we apologize if your expectations weren't met this time around. We have actually put letters to every room informing all guests about the renovation and we were not aware that somebody has asked you to be out of the room while they are painting the exterior of the building, we could have talk to the person who asked you to leave as this person is not part of our team. Please allow us the opportunity to better serve you in the future.

10/10 - Xuất sắc

Sandeepkumar

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 02/05/2024
Thank you for the great rating, Sandeepkumar!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Sonesta ES Suites San Jose Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 - Xuất sắc

tatlin

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 15 đêm vào Tháng 4, 2024
Customer Service trả lời vào 01/05/2024
Tatlin, it's truly rewarding to see a perfect score! We're delighted to know that your stay at Sonesta ES Suites San Jose Airport met all your expectations. Your satisfaction is our best reward, and we're already looking forward to providing another stellar stay for you in the future. Thank you for sharing your experience.

10/10 - Xuất sắc

Michael

Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall I enjoyed my stay
Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 29/04/2024
Michael, it's delightful to hear you had an enjoyable stay at Sonesta ES Suites San Jose Airport. We truly appreciate your feedback and are thrilled when our guests have agreeable experiences. We look forward to welcoming you back in the near future.

10/10 - Xuất sắc

Juan

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thanks for everything more importantly make feel welcome everytime
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 27/04/2024
Juan, thank you so much for sharing your glowing experience at Sonesta ES Suites San Jose Airport. We're thrilled to learn that you felt truly welcomed during each of your visits. Our team members strive to provide an environment where guests feel valued and appreciated. We can't wait to welcome you back for another memorable stay.

8/10 - Tốt

Theresa

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Facility was nice, room was very spacious and the property was lovely. It felt safe. Breakfast options were not great and they ran out of a lot of the foods before breakfast was actually over but not a huge deal. The kitchen was short on utensils and didn’t have a lot of dishes so not great for cooking there. Convenient location and we enjoyed our stay.
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 26/04/2024
Theresa, it's splendid to hear that you appreciated the spacious room and lovely property at Sonesta ES Suites San Jose Airport. We're also glad that you felt secure during your stay. We aim to create a pleasurable experience for our guests, so your feedback regarding breakfast and kitchen supplies is valuable. Our team will certainly discuss these areas for improvement. We're delighted that you found our location convenient and overall enjoyed your stay. We are looking forward to welcoming you back to provide an even better experience.

10/10 - Xuất sắc

Shankar

Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 16/05/2024
Shankar, thank you for your positive rating on Expedia! The team at Sonesta ES Suites San Jose Airport is delighted to know you had a great stay. We look forward to welcoming you back in the future!

10/10 - Xuất sắc

Carlos

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 25/04/2024
Carlos, we are thrilled to know you had a 5-star experience at Sonesta ES Suites San Jose Airport. Thanks for selecting our property for your stay. We are greatly inspired by your rating and look forward to welcoming you back on your next visit. Best Regards.

10/10 - Xuất sắc

Joseph

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
If you are looking for value that comes with a quiet setting than look no further. This place has it all. A home style design with features you can feel like you didn't leave home. Clean, safe and quiet. The staff here are outstanding to make your stay a pleasant one.
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 17/04/2024
Joseph, it's a delight to hear you've had such a positive experience at Sonesta ES Suites San Jose Airport. We pride ourselves in creating a calming setting with homely features for our guests. Our dedicated team members indeed strive to provide you with a warm, pleasant stay that meets all your needs. We look forward to your next visit. Safe travels!

6/10 - Được

Ling

Lưu trú 2 đêm vào Tháng 4, 2024
Customer Service trả lời vào 04/05/2024
Thank you for sharing, Ling.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 - Xuất sắc

Juan

Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Elizabeth

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
clerk front desk was very kind and respectful
Lưu trú 1 đêm vào Tháng 4, 2024
Customer Service trả lời vào 11/04/2024
Elizabeth, thank you for sharing your positive experience at Sonesta ES Suites San Jose Airport. We're thrilled that our front desk team member's kindness and respect left a lasting impression. We look forward to welcoming you back on your next visit.

4/10 - Kém

Peggy A, Byron

Đi cùng gia đình
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My sister fell in bath tub due to the very slippery tub, she was hurt badly. When I asked if they had bath tub mats, desk girl goes to the back , comes out and hands me 1??? They had a way to prevent this, but didn't, Very UNHAPPY Breakfast is big only week days, weekend, cold cereal and old muffins and yogurt. I WASN'T HAPPY for what I paid!!!! I felt cheated
Lưu trú 4 đêm vào Tháng 4, 2024
Customer Service trả lời vào 09/04/2024
Peggy, we express our sincere concerns about the unpleasant incidents you've reported. It's unfortunate to hear about the issues encountered with the bathtub and we certainly regret any discomfort to your sister. The safety and comfort of our guests are paramount, and the way your situation was handled will be assessed internally for improvements. It is also disheartening to know that breakfast didn't meet your expectations. Going forward, we aim to better manage our breakfast offerings to suit diverse customer preferences. We appreciate you sharing your views and assure you of our commitment to continually enhance guest experiences.

6/10 - Được

Hung

Why the hotel was charged $10.00 for the parking fee ? This is worse .
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 02/04/2024
Hung, we understand that you had concerns regarding the parking fee during your stay. It's common in certain locations to have nominal fees associated with parking facilities due to maintenance and security considerations. We, however, always strive to be transparent about any additional charges. We appreciate your feedback and will take it into consideration as we continually look to improve our guest experiences.

10/10 - Xuất sắc

Marcellus, Edmonds

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
On the street to the entrance of the hotel there are parking several junky RVs of homeless people. I agree, this is the new picture of many US cities. But it is still annoying.
Lưu trú 4 đêm vào Tháng 3, 2024
Customer Service trả lời vào 27/03/2024
Marcellus, thank you for your high marks for Sonesta ES Suites San Jose Airport. We appreciate you recognizing the current urban landscape, which, unfortunately, we have no control over. While the external situation may be bothersome, we're glad you still chose us for your stay. We look forward to offering you a comfortable experience on your next visit.

10/10 - Xuất sắc

Norberto

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Abia muchos homeless afuera de la propiedad
Lưu trú 2 đêm vào Tháng 3, 2024
Customer Service trả lời vào 26/03/2024
Norberto, agradecemos tus comentarios. Entendemos y respetamos sus preocupaciones. La seguridad y un ambiente cómodo para nuestros huéspedes es nuestro principal objetivo en Sonesta ES Suites San Jose Airport y nos aseguramos de que se implementen controles y medidas regulares. Estamos agradecidos que a pesar de esto, haya tenido una estadía positiva. Esperamos recibirlo nuevamente en circunstancias más placenteras.

10/10 - Xuất sắc

Michael

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
Customer Service trả lời vào 25/03/2024
Michael, thank you for your positive rating of Sonesta ES Suites San Jose Airport. We're delighted that your stay with us met your expectations. It would be our pleasure to welcome you back for another exceptional experience.

10/10 - Xuất sắc

Humberto

Lưu trú 9 đêm vào Tháng 3, 2024
Customer Service trả lời vào 06/04/2024
Humberto, thank you for choosing Sonesta ES Suites San Jose Airport and providing us with a review. We are delighted to know that your stay with us met your expectations. We're looking forward to welcoming you back in the future.

10/10 - Xuất sắc

Mark

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful
Customer Service trả lời vào 11/03/2024
Mark, we're thrilled to hear you had a wonderful stay at Sonesta ES Suites San Jose Airport. We aim to provide an exceptional experience for all our guests. Your satisfaction tells us we're on the right track. We hope to have the opportunity to serve you again in the future!

2/10 - Tồi

ANDY

Khách đi công tác
Không thích: Sạch sẽ
My room was upgraded as a complimentary, I got in my room and furnitures were dusty and there was 2 mouse traps the closet in the second additional room in ny suite.
Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 06/03/2024
Andy, it's disconcerting to learn that you found the cleanliness of your suite below expectations, and please accept our apologies for any discomfort caused. We strive to maintain the highest standards and appreciate your feedback as it aids in our continual improvement. Should you give us another chance, we'll absolutely prioritize making your stay more enjoyable.

10/10 - Xuất sắc

Rodrigo

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Es muy tranquilo, recepción muy buen servicio, lo único malo que es difícil conseguir toallas y algunos cuartos algunas cosas las tiene un poco malo como la cocina o el inodoro y el servicio del cuarto lo hacen cada 7 días… pero de ahí todo espectacular, un lugar muy tranquilo, todo los trabajadores muy amables y serviciales…
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 01/03/2024
Rodrigo, es maravilloso saber que disfrutó de la serenidad y el excelente servicio en Sonesta ES Suites San Jose Airport. Apreciamos que observe el enfoque servicial y amigable de los diligentes miembros de nuestro equipo. Hemos tomado nota de sus comentarios sobre los servicios públicos del baño y el servicio de toallas. Invertimos en el máximo cuidado y mantenimiento de nuestras comodidades. Nos complace que su experiencia general haya sido espectacular. ¡Mirando hacia adelante a su próxima visita!

10/10 - Xuất sắc

Michael

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 28/02/2024
Michael, thank you for the perfect score! It's truly wonderful to see that your stay at Sonesta ES Suites San Jose Airport was noteworthy. We are delighted you enjoyed your time with us and we hope to have the pleasure of hosting you again in the future. Safe travels!

10/10 - Xuất sắc

Nishad

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Pretty good
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 25/02/2024
Nishad, it's wonderful to hear you had an enjoyable experience at Sonesta ES Suites San Jose Airport. Your simple yet powerful words, 'pretty good', says it all. We appreciate your feedback and look forward to welcoming you back in the near future.

2/10 - Tồi

Cecile

Lưu trú 4 đêm vào Tháng 2, 2024
Customer Service trả lời vào 21/02/2024
Cecile, we're disheartened to learn that your stay didn't meet expectations. We take every rating and feedback into serious consideration. Your experience truly matters to us and we hope to have an opportunity to provide a more pleasing visit in the future.

10/10 - Xuất sắc

GILBERT

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 2, 2024
Customer Service trả lời vào 16/02/2024
Thanks for the amazing rating, Gilbert!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Sonesta ES Suites San Jose Airport!

6/10 - Được

Khách đã xác thực

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
As luck would have it I stayed in this exact same room last year! It looks like it's been a rough year for the room - the dresser handle was broken, the shower rod was rusted, and there were ants! Couple that with a mediocre breakfast and I think next year I'll be looking elsewhere...
Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 13/02/2024
We appreciate your feedback and regret to hear that your stay was not up to expectation. A few aspects of the room seem to have disappointed you, something we take to heart. Our team is dedicated to maintaining our suites, and we're looking into your comments regarding their condition. Moreover, we value your critique of our breakfast selection and we're working diligently to improve all areas for our guests. We hope to have another chance to impress you in the future, should you decide to visit us again.

10/10 - Xuất sắc

Luis

Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 12/02/2024
Luis, it's fantastic to read that you've given Sonesta ES Suites San Jose Airport a top rating! We greatly appreciate your support and are thrilled that your stay met your expectations. It would be our pleasure to welcome you back the next time you visit San Jose.

10/10 - Xuất sắc

Annie

Lưu trú 1 đêm vào Tháng 2, 2024
Customer Service trả lời vào 10/02/2024
Thank you for the fantastic rating, Annie!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta ES Suites San Jose Airport! We can't wait to see you again soon.

10/10 - Xuất sắc

SUKJUNG

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Customer Service trả lời vào 07/02/2024
Thank you for the wonderful rating, Sukjung!It's fantastic you enjoyed your time at Sonesta ES Suites San Jose Airport so much! We look forward to hosting you again soon for another amazing experience!

6/10 - Được

Maria

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
The hotel is good for families and those going to Levi’s stadium. Breakfast is good. Staff is friendly. There are mobile homes around but not too much of a concern. My only issue was that I was billed for having a dog. I do not own a dog. I was there 4 days, they would have seen a dog if I had one. Although my room was dog friendly, there was no sign of a dog when I got there or when I left. Not sure how they concluded that I had a dog. Nonetheless, after talking to a couple people, we got a refund.
Lưu trú 3 đêm vào Tháng 12, 2023
Customer Service trả lời vào 04/02/2024
Maria, it's great to hear that you appreciated Sonesta ES Suites San Jose Airport's family-friendly atmosphere and found our breakfast enjoyable. We're thankful to our friendly team members who were able to resolve the misunderstanding regarding the pet billing. We appreciate your patience in this matter and are already working to improve our procedures to prevent such issues in the future. We hope to welcome you back soon.

4/10 - Kém

Francisco

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 03/02/2024
Francisco, it's disheartening to see a low rating without any specific feedback. We're always striving to enhance our guest experiences and your insights help. We appreciate your visit and hope for a chance to serve you better in the future.

10/10 - Xuất sắc

Fred

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I would stay again
Lưu trú 2 đêm vào Tháng 1, 2024
Customer Service trả lời vào 29/01/2024
Fred, thank you for choosing Sonesta ES Suites San Jose Airport for your recent stay. We're delighted to learn you had a pleasant experience, and we would be very happy to welcome you back in the future. Safe travels until then!

6/10 - Được

Kuanesha L

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A little hole in the wall
Their furniture here is outdated, and there were ants in the bathroom. They only give you one set of towels for a 4 day stay. Housekeeping is only available in the mornings. Weird men were walking around ladies be careful when traveling solo and staying here.
Lưu trú 4 đêm vào Tháng 1, 2024
Customer Service trả lời vào 27/01/2024
Kuanesha L, it's regrettable to learn you encountered certain issues during your stay. Our continuous aim is to provide comfortable and well-maintained facilities to all our guests. We sincerely apologize that your stay fell short due to unwanted visitors in your bathroom and some deficiencies in our amenities. We will certainly review our housekeeping schedule and towel provision practices to ensure we are meeting guest needs. Additionally, we prioritize the safety and well-being of all guests and we have strong security measures in place to ensure this. As such, we'll reflect upon your observations and strive for improvements. Your feedback is significantly appreciated as it directs us towards necessary improvements. Thank you.

10/10 - Xuất sắc

Daniel

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 1, 2024
Customer Service trả lời vào 27/01/2024
Thanks for the outstanding rating, Daniel!We're delighted your time at Sonesta ES Suites San Jose Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 - Xuất sắc

David

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 1, 2024
Customer Service trả lời vào 25/01/2024
David, thank you for choosing Sonesta ES Suites San Jose Airport. We're thrilled to know you had a pleasant stay and look forward to welcoming you back in the future!

10/10 - Xuất sắc

Linda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
RECOMMEND IT
it was amazing
Lưu trú 2 đêm vào Tháng 1, 2024
Customer Service trả lời vào 17/01/2024
Linda, we are thrilled to hear that you had an amazing stay at Sonesta ES Suites San Jose Airport. Your positive feedback makes us proud of the experiences we provide for our guests. We sincerely appreciate your endorsement and hope to welcome you back soon.