Skip to Main Content.
List your propertySupportTrips
Member discount illustration

Members save 10% or more on over 100,000 hotels worldwide when you’re signed in

Sign in
Sign up, it’s free
Feedback

Sheraton Puerto Rico Resort & Casino

4.0 star property
Bayside hotel with 4 restaurants and full-service spa

Choose dates to view prices

Photo gallery for Sheraton Puerto Rico Resort & Casino

Beach nearby, free beach shuttle, beach towels
4 restaurants, breakfast, lunch, dinner served; Brazilian cuisine
Pet-friendly
Exterior
Presidential Suite, 2 Bedrooms, Bay View | View from room
On the shores of San Juan Bay, Sheraton Puerto Rico Resort & Casino offers a family-friendly retreat. Indulge in a body wrap or hot stone massage at the onsite spa, take a dip in one of two pools, and unwind with Brazilian cuisine at one of four restaurants.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Pool
  • Bar
  • Pet-friendly
  • Room service
The current price is 5.658.421 ₫
7.886.828 ₫ total
includes taxes & fees
15 Sept - 16 Sept
Couples treatment room(s), sauna, steam room, body treatments

Spa

Zen Spa Retreat has 11 treatment rooms including couples treatment rooms. The property's spa offers deep-tissue massages, hot stone massages, prenatal massages, and sports massages. Types of treatments available include aromatherapy, body scrubs, body wraps, and detox wraps. Other on-site facilities include a steam room and a sauna.

Couples treatment room(s), sauna, steam room, body treatments
Property amenity

Room options

Available filters for rooms
Showing 21 of 21 rooms

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 2 Queen Beds, City View (Mobility Accessible, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Bay View

Superior Room, 1 King Bed, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Superior Room, 1 King Bed, Bay View

9.0 out of 10
Wonderful
(32 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

View from room

Traditional Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Superior Room, 2 Queen Beds, Bay View

9.4 out of 10
Exceptional
(20 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View

View from room

Traditional Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(68 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 2 Queen Beds, City View

9.2 out of 10
Wonderful
(77 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 2 Queen Beds, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Hearing Accessible)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 1 King Bed, City View (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 1 King Bed, City View (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 Bedroom, Bay View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Suite, 1 Bedroom (View)

55-inch LED TV with cable channels, TV

Suite, 1 Bedroom (View)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 93 sq m
  • 1 bedroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 2 Bedrooms, Bay View

Presidential Suite, 2 Bedrooms, Bay View | Living area | 55-inch LED TV with cable channels, TV

Presidential Suite, 2 Bedrooms, Bay View

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 210 sq m
  • 2 bedrooms
  • Bay view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony, Bay View

Deluxe Room, 1 King Bed, Balcony, Bay View | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 1 King Bed, Balcony, Bay View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 29 sq m
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 Bedroom

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 91 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Bay View

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Deluxe Room, 2 Queen Beds, Balcony, Bay View

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
  • 29 sq m
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 1 King Bed, City View (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, City View

Executive Suite, 1 Bedroom, City View | View from room

Executive Suite, 1 Bedroom, City View

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 63 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Traditional Room, 2 Queen Beds, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Hypo-allergenic bedding
Renovated in 2023
Egyptian cotton bed sheets
  • 91 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

You may also like

Ad
2 outdoor pools, open 9:00 AM to 9:00 PM, pool cabanas (surcharge)

Wyndham Palmas Beach and Golf Boutique Resort

Humacao
  • Pool
  • Hot tub
  • Pet-friendly
  • Kids pool
8.4 out of 10, Very good, 613 reviews
The price is 4.608.811 ₫
6.128.719 ₫ total
includes taxes & fees
2 Sept - 3 Sept
Wyndham Palmas Beach and Golf Boutique Resort
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Map
200 Convention Boulevard, San Juan, 00907

What's nearby

  • Distrito T-Mobile - 2 min walk - 0.3 km
  • Puerto Rico Convention Center - 4 min walk - 0.4 km
  • Pan American Pier - 14 min walk - 1.2 km
  • Escambron Beach - 20 min walk - 1.7 km
  • Port of San Juan - 3 min drive - 3.3 km

Getting around

  • Hato Rey Station - 5 min drive
  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

Restaurants

  • ‪Mojito's - ‬16 min walk
  • ‪Choices Sheraton - ‬1 min walk
  • ‪McDonald's - ‬20 min walk
  • ‪Fogo de Chão - ‬14 min walk
  • ‪La Isla - ‬15 min walk

About this property

Sheraton Puerto Rico Resort & Casino

Upscale family-friendly hotel renovated in 2023 and located near Distrito T-Mobile
Located close to Puerto Rico Convention Center and Coca-Cola Music Hall, Sheraton Puerto Rico Resort & Casino provides a casino, a poolside bar and a terrace. For those looking to try their luck, this hotel boasts 18 casino gaming tables, 448 slot machines and a sports book. Treat yourself to a body wrap, a detox wrap or a hot stone massage at Zen Spa Retreat, the on-site spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Brazilian cuisine. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices).
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with cabanas, sunloungers and pool umbrellas
  • Full breakfast (surcharge), valet parking (surcharge) and express check-out
  • 11 meeting rooms, a lift and luggage storage
  • A porter/bellboy, a banquet hall and a gift shop
  • Guest reviews speak highly of the helpful staff and location
Room features
All 503 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to perks, such as laptop-compatible safes and air conditioning. Guest reviews highly rate the cleanliness rooms at the property.
Extra amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with spring water baths and designer toiletries
  • 55-inch HDTVs with cable channels
  • Mini fridges, free infant beds and coffee/tea makers

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Parking on site (USD 20 per night)
  • Valet parking on site (USD 28 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 16 to 42 for adults and USD 12 to 22 for children
  • 4 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar

Restaurants on site

  • Choices
  • Texas de Brazil
  • The Bay Pool Bar & Grille
  • The Cafe

Things to do

  • 18 gaming tables
  • 24-hour gym
  • 448 slot machines
  • Casino (21,000 square foot of space)
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Sportsbook
  • TV in common areas

Family friendly

  • Children's games
  • Children's pool
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Computer station
  • Conference centre (41,463 square foot of space)

Outdoors

  • Beach towels
  • Garden
  • On the bay
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open select days
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 12 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2009
  • No plastic coffee stirrers
  • Renovated entire property - March 2023
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Spring water bathtub
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 150, per accommodation, per stay, plus a deposit of USD 20 per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 32 kg per pet)
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 61.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Shuttle service

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 16.00 to 42 for adults and USD 12.00 to 22 for children
  • Self-parking fee: USD 20 per night
  • Valet parking fee: USD 28 per day (in/out privileges)
  • Pet deposit: USD 20 per night
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Puerto Rico Casino
Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel Casino San Juan
Sheraton Puerto Rico Hotel Casino
Sheraton Puerto Rico Casino San Juan
Sheraton Puerto Rico Hotel San Juan

Frequently asked questions

Does Sheraton Puerto Rico Resort & Casino have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Sheraton Puerto Rico Resort & Casino?

As of 26 Aug 2025, prices found for a 1-night stay for 2 adults at Sheraton Puerto Rico Resort & Casino on 15 Sep 2025 start from 5.658.421 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Puerto Rico Resort & Casino pet-friendly?

Yes, Sheraton Puerto Rico Resort & Casino allows cats and dogs (limit 2 total) with a maximum weight of up to 32 kg per pet. There's a deposit of USD 20 per night and a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Sheraton Puerto Rico Resort & Casino?

Self-parking is available for USD 20 per night. Valet parking is available for USD 28 per day.

What time is check-in at Sheraton Puerto Rico Resort & Casino?

Check-in start time: 4:00 PM; check-in end time: midnight.

What time is check-out at Sheraton Puerto Rico Resort & Casino?

Checkout is at 11:00 AM.

Where is Sheraton Puerto Rico Resort & Casino located?

This family-friendly San Juan hotel is located near the airport, within a 5-minute walk of Distrito T-Mobile and Puerto Rico Convention Center. Coca-Cola Music Hall and Pan American Pier are also within 15 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Sheraton Puerto Rico Resort & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 709 out of 1013 reviews
Rating 8 - Good. 160 out of 1013 reviews
Rating 6 - Okay. 76 out of 1013 reviews
Rating 4 - Poor. 34 out of 1013 reviews
Rating 2 - Terrible. 34 out of 1013 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeanne

Liked: Amenities
Excellent Place to Stay!
Stayed 1 night in Aug 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like our room was real comfortable and the services was nice,
Stayed 3 nights in Aug 2025

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton Resort and Casino in Condado is my favorite hotel to stay at when I am visiting my beautiful Island. I love the hospitality, always a pleasant stay at this resort.
Stayed 5 nights in Aug 2025

10/10 Excellent

Dario

Liked: Cleanliness, staff & service, property conditions & facilities
Really good place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property with great service
Stayed 5 nights in Aug 2025

10/10 Excellent

Marla Jan

Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton in San Juan is a lovely property.
Stayed 6 nights in Jul 2025

8/10 Good

Shaynna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the visit
Stayed 3 nights in Jul 2025

10/10 Excellent

Kennede

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 will definitely be returning!
Stayed 4 nights in Aug 2025

8/10 Good

Prima

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of restaurants around the hotel. Nice people.
Stayed 5 nights in Aug 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location with TMobile district being a 2 min walk. The room was clean and kept up, the food was delicious and pool was gorgeous. But definitely pricey!
Stayed 2 nights in Aug 2025

8/10 Good

Ramnel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall, specially the staff!!
Stayed 1 night in Jul 2025

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is great. Front desk staff were welcoming and helpful. Beds very comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Isiah

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel will be back
Stayed 3 nights in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Updated property in a location that is easy to get to.
Stayed 1 night in Aug 2025

10/10 Excellent

Maryrose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Convention Center
Stayed 1 night in Aug 2025

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Aug 2025

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the access to the casino and distro
Stayed 2 nights in Jul 2025

10/10 Excellent

Logan

Liked: Cleanliness, amenities, property conditions & facilities
I liked that there were a few restaurants in the resort, also a whole casino as well! The staff were fantastic all across the board!
Stayed 5 nights in Jun 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Will return.
Stayed 2 nights in Jun 2025

8/10 Good

Tuly

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean but the bathrooms needed a fresh up.
Stayed 3 nights in Aug 2025

10/10 Excellent

rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great pool is awesome
Stayed 6 nights in May 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area the bar and casino
Stayed 3 nights in May 2025

10/10 Excellent

Crysell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort and plan to return. All of us had early flights and were allowed to check in with no extra fee. The rooms were spacious and clean. We really didnt need to leave the resort unless we wanted to. There was a free shuttle to take you to the beach and to Old San Juan. We look forward to staying here again soon!
Stayed 2 nights in Jul 2025

10/10 Excellent

Mitzie Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities
The Sheraton was great I would recommend to anyone. Everything is close in proximity whether you walk to District TMobile or take the shuttle to Old San Juan. The casino is downstairs and there is plenty to do. The pool is one of the best pools I’ve been too. The views are great we had a bay view. We watched the cruise ships come and go everyday. Overall great hotel and definitely would stay here again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Excellent 4 day stay. The hotel felt like a resort and all of the staff were amazing and friendly. Nearby T-Mobile District area.
Stayed 3 nights in Jun 2025