6/10 - Được
SARA
Đi cùng gia đình và trẻ nhỏ
06/08/2025
Thích: Sạch sẽ
The property was ok, the rooms were ok, weird how microwave and coffee machine are in the bathroom. The real problem was the staff, sadly they stole from my room a MK bathing suit, I called and asked front desk and they just said that House Keeping didn't know anything. It was evident someone had gone through our things. So from that point we said no more housekeeping. The lady in the pool was rude, unfriendly, made a big deal because I took a towel from the pool to my room because my daughter was wet. There really is no service, complete lack of customer service. The only real service was Malik in concierge, he was our saving grace and gave us a ton of advise on what to do in the Island. I expected real service, but it was lacking. Now the Elevators were a real problem, they didn't work half the time, would not stop at the floors so we found ourselves using the stairs a lot. Not my best experience. I did not feel welcomed in any way shape or form. They need to take a class in service. Over all location was good, walking distance from a lot of places, Uber picked up with no problem. Thank you Malik for your service.
SARA
Lưu trú 6 đêm vào Tháng 7, 2025
