"The staff were friendly and the service overall was great. Our room was clean and spacious, with an incredibly comfortable bed, and we were particularly impressed by how completely soundproof the room was.
Unfortunately, check-in and check-out were very slow. We waited over 30 minutes in the reception queue to check in, and the check-in process itself was also unnecessarily long.
Breakfast was the biggest disappointment. We had the buffet all four mornings, but all drinks — including water, juice and coffee — had to be ordered via table service. Despite ordering as soon as we were seated, every morning our drinks arrived after we had already finished breakfast. It was also extremely difficult to get the staff’s attention to order anything else.
There was also a private event by the pool one evening, which appeared to be a wedding. The following morning, the pool area was covered in bits of food and a shocking amount of broken glass, which was particularly concerning around a pool area.
Overall, we enjoyed the room and the service was generally very good, but the poor breakfast service, cleanliness around the pool after the event, and the number of badly behaved, screaming children around the pool really let the experience down."
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