4/10 - Kém
Colin
Đi cùng gia đình
02/01/2026
Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A Spectacular View Undermined by Poor Management
Hotel Cardedeu benefits from an exceptional location on Lake Coatepeque and offers stunning views. Unfortunately, this is where the positives end. The overall experience falls short of what one would expect from a hotel positioning itself as high-end.
The property is not adapted for elderly guests or those with limited mobility. There is a clear lack of ramps, proper signage, and non-slip surfaces, which raises safety concerns and reflects a lack of inclusivity.
The rooms present basic comfort issues. There is no dedicated space to place luggage, and the hot water does not function properly, an unacceptable issue at this price point. Additionally, many rooms are located next to the event hall, making it extremely difficult to rest when weddings or events take place. Noise from events and other guests is poorly controlled, undermining the sense of relaxation the hotel claims to offer.
The restaurant operation is equally disappointing. On two separate occasions, several menu items were unavailable. Being told that tea had “run out due to high season” highlights poor inventory and purchasing planning, which should never happen in a well-managed hotel.
Taken together—accessibility gaps, room deficiencies, noise issues, and weak restaurant operations—these shortcomings create a clear disconnect between price and quality.
In short, a beautiful view cannot compensate for poor management.
Colin
Lưu trú 3 đêm vào Tháng 12, 2025
