2/10 - Tồi
Chad
Đi cùng gia đình
26/02/2026
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Tiện nghi, dịch vụ
I would like to start by saying the location of this hotel is amazing. My wife and I booked this stay to celebrate our 20th anniversary. We arrived early and our room was not ready, which was completely understandable. The location is perfect, so there was plenty to do while we waited.
For background, we booked our stay through Expedia. When our room was ready, we received a call confirming it and returned to check in. To our surprise, our room was not located on the hotel property, but across the street and a block away. While the room itself was nice, it felt more like a remodeled apartment than a hotel room.
This separate location has no amenities and no on-site staff. If you want something as simple as a $7 bottle of water, you have to walk a block back to the main property to reach the front desk. If you want to use the hotel’s advertised pool area, you have to walk down the street in your swimsuit like anyone else who is not staying at the hotel.
We were very disappointed and asked management why we were placed off the main property. It was clear this has been a concern for other guests, as management stated this issue has been raised before. When we asked if there was anything that could be done to move us onto the property, they were very firm that nothing could be done. We also expressed that the hotel’s website is misleading, as at no point are you informed that you may not be staying on the actual property. Unfortunately, management was less than accommodating.
Chad
Lưu trú 2 đêm vào Tháng 2, 2026
