Search Hotels in Santa Croce, Florence

"The staff was great, very helpful and accommodating. From the breakfast staff to the front desk. It is listed as a 5 star, it’s a 3 at best. It’s a good hotel with some real issues. 1. The room was tiny and warm, with no air conditioning. We were forced to leave our windows open all night, which led to many mosquito bites. 2. Because we were forced to leave our windows open, the streets were incredibly loud all night leading to very poor sleeping. 3. The gym was tiny, leaving little room for more than 1 person, 2 if you squeeze 4. It has none of the true amenities of a real 5 star 5. It’s a bit too far from city center. 25 minute walk 6. The shower was tiny and the pipes changed temperature to boiling about every 9 seconds. Overall, it’s a pretty good, well kept, 3.5 star boutique hotel. It neither a 5 nor a 4 star. "

"Room did not match the description or photos online. "

"Great place to stay. Only issue was the air conditioner. "

"The shower leaked water onto the bathroom floor, which made it quite uncomfortable."

"Great location. Front desk staff was very friendly and helpful. Room was spacious and very clean. Food was excellent. "

"It is located in a lovely area."

"Very disappointing experience. Despite weeks of communication before arrival, we were given the wrong room—a smaller, lower-category unit instead of the Design Loft, City View we specifically booked for our family. Only after I pushed did reception admit the room had been double booked for weeks, yet we were never informed in advance. Instead of taking responsibility, we were told to contact Hotels.com ourselves, with no apology and no meaningful assistance—while traveling with two young children and no phone service. We spent hours trying to fix the issue, losing valuable vacation time and even missing a meal. This could have easily been communicated ahead of time. I would not recommend this property for their lack of problem-solving, accountability, and basic customer care. When traveling overseas with kids, you expect to feel supported and taken care of—not misled. Overall, a frustrating and disappointing start to what should have been a special trip. Lastly, there is no refund because the hotel is not releasing approvals for Hotels.com to refund me for the difference of the rooms. There’s no accountability and literally refusing to refund back for their system error and making money off of so-called a mistake but now I’m wondering this might have been intentional. "

"Breakfast area too small and busy. Had to wait for a table. Breakfast limited but ok. It’s a cheap hotel in a central location. Rooms very faded and basic but does what it says on the tin"

"Fantastic staff over and beyond helpful. Apartment was largest in Europe I've ever stayed in. All amenities like home. great breakfast "