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"Very good communication, given the door codes before arriving. Accommodation was excellent, bed was very comfy and shower fab. We used public transport so you need to work out the buses that pass the door unless you don't mind walking. It's about a 25 minute walk to the airport from the property. Lovely garden area and has a banana plantation right in front of accommodation. Airport is very close so many flights taking off and landing. If using buses you can use the 113 bus to and from machico but must have a b for bemposta to go past the door. Kitchen facilities are excellent in the property. About 20 /25 minute walk to Santa Cruz. Nice views over the sea. Would certainly recommend and use in the future. Cheers 😁😁"

"Very pleasant staff, clean room "

"great hotel ideal for families"

"Excellent facilities and friendly staff"

"Our experience at Vila Galé Santa Cruz was absolutely outstanding from start to finish. The hotel perfectly combines comfort, elegance, and genuine Portuguese hospitality. From the moment we arrived, the staff made us feel genuinely welcome — friendly, attentive, and always willing to go the extra mile to make our stay special. The location couldn’t be better: right on the waterfront with breathtaking ocean views and just a short stroll from the charming town of Santa Cruz. The grounds are beautifully maintained, with lush gardens and a serene atmosphere that immediately puts you at ease. Our room was spotless, spacious, and thoughtfully designed, with a balcony overlooking the Atlantic — waking up to the sound of the waves was pure bliss. The facilities are excellent: a fantastic outdoor pool, a relaxing spa, and plenty of space to unwind. The food deserves a special mention. Every meal — from the bountiful breakfast buffet to the evening dinners — was delicious and beautifully presented, with a wonderful selection of local and international dishes. The service team was always professional and genuinely kind. Vila Galé Santa Cruz manages to be both luxurious and laid-back — ideal for families, couples, or anyone looking to truly relax. It’s the kind of place you leave already planning your return. Highly recommended! "

"Quiet,relaxing, and delicious breakfast. Rental car best way to explore Maderia. Note: existing hotel lot is a one way left turn only. Hotel needs to clear shrubs to see on-coming cars easer. "

"The breakfast was great, the staff friendly and helpful and the hotel and grounds well maintained, charming and comfortable. Only minor issues were with the late check-in procedure and the beds, which were on the small side compared to most hotels these days. Overall a great stay and we would definitely stay again. "

"Great hotel in santa cruz, easy access to beach and pier"

"No way to express how wonderful the pools in the Atlantic are."