"This is a beautiful hotel in a wonderful location, it is spotlessly clean and staff are amazing. We have stayed here several times and always had a really great experience.
Our most recent stay in May was sadly very different to the experiences we have had before and on this basis I am not sure we will return. During our previous stays, other guests have always been respectful and pleasant but during this stay the hotel felt more like a rowdy family all inclusive. We saw guests were using their hands to pick up items at the breakfast buffet, despite there being plenty of tongs available, we saw people taking glass bottles of water and napkins full of food out to the pool area (despite staff asking them not to), the mess left on and around tables during breakfast was utterly disgusting. At the pool, a loud man and his children spent most of one morning throwing balls to each other from one end of the pool to the other, preventing anyone else from swimming up and down, they were shouting to each other with no regard for others. People were putting towels out over sunbeds and then going for breakfast and not actually coming out to the pool for a couple of hours - I know this can be a problem in lots of hotels but we’d never experienced at Las Aguas before. One lady reserved seven sunbeds but her family didn’t come down to use them until mid morning. Staff look fed up and although it’s still gorgeous, just be warned thatthis hotel is no longer a peaceful, luxurious experience."
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