Phục vụ bữa sáng

Nhận xét về Hyatt Regency Sonoma Wine Country

4 out of 5
Hyatt Regency Sonoma Wine Country
170 Railroad Street, Santa Rosa, CA

Nhận xét

8,2

Rất tốt

Đánh giá 10 - Xuất sắc. 496/1001 nhận xét" "
Đánh giá 8 - Tốt. 232/1001 nhận xét" "
Đánh giá 6 - Được. 146/1001 nhận xét" "
Đánh giá 4 - Kém. 64/1001 nhận xét" "
Đánh giá 2 - Tồi. 63/1001 nhận xét" "

8,8/10

Sạch sẽ

8,6/10

Nhân viên & dịch vụ

8,0/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

8,2/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Sandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 28/05/2024
Dear Sandra,Thank you for staying with us at Hyatt Regency Sonoma Wine Country. We appreciate your perfect review, and on behalf of our team, we hope to welcome you back again soon for another great visit!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Sandra

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great stay.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 28/05/2024
We're delighted you enjoyed your stay at Hyatt Regency Sonoma Wine Country! Please come see us again soon.Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

Just

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Convenient
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 28/05/2024
Thank you for choosing Hyatt Regency Sonoma Wine Country. We are pleased our hotel's convenient location worked well for your needs, and we hope to see you again soon should your adventures bring you back to the area!Kind Regards,Monica HubertGeneral Manager

4/10 - Kém

joe

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Expedia did not disclose the extra charges associated with the hotel at time of checkout. 2 night stays with $115 extra expense for parking and a Destination Fee (for access to the hotels gym, pool, lobby, water, and morning coffee. If your going to offer a price for service please make sure the price doesn’t increase for common services associated with a hotel. Ridiculous!
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Joe,Thank you for sharing your feedback. We understand how frustrating unexpected charges can be, especially when they are not clearly communicated upfront. We recommend reaching out to us at the hotel in the future before your next stay, so that all associated fees can be communicated with you, or found on our website. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

8/10 - Tốt

Beven

Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Overall good, with a nice location to downtown.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Beven,We appreciate you sharing your review with us. We're glad you were able to enjoy our advantageous location, minutes from downtown Santa Rosa while offering a peaceful rest. We hope to welcome you back soon to Hyatt Regency Sonoma Wine Country.Kind Regards,Monica HubertGeneral Manager

6/10 - Được

Jennifer

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
All it takes is one rude staff to ruin a what should have been a good review. Check-in staff was great, valet was excellent, breakfast staff was cheerful but the check-out staff….shame on you hyatt for hiring rude staff.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 26/05/2024
Dear Jennifer,While we're happy to know that you had a good time with us overall, we're sorry to hear about any disappointment in the service you received during check-out. Please accept our apologies for any perceived rudeness, as this is never our intention. Your feedback will be discussed internally and we'll work to make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon. Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Osama

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bar is great and so is the bartender.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Osama,Thank you for the kind review. We're glad you enjoyed the bar service, and we look forward to seeing you again at Hyatt Regency Sonoma Wine Country.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms were quite and the staff was excellent. Because there were multiple events happening on the property, parking was a bit tough but we were still able to park.
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Julie,Thank you for your feedback! We're glad to hear that you found the rooms quiet and our staff excellent. We appreciate your understanding and hope to welcome you back to Hyatt Regency Sonoma Wine Country again soon!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Dulce

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good place
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 22/05/2024
Dear Dulce,Thank you for staying with us and for your feedback. We're glad you had a world-class experience. We hope to welcome you back soon to Hyatt Regency Sonoma Wine Country for another great stay.Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

Matthew

Đi cùng thú cưng, Đi cùng gia đình
Thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
and convenient for us. I did have a problem with the HVAC though. Our room was very cold and the temp was 64 F. Oh and I was chilly in bed and I could have used an extra blanket which I would see in some hotels.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 14/05/2024
Dear Matthew,It was a pleasure having you join us recently. We are delighted our convenient location suited your needs well; however, we regret that you were not fully satisfied with your stay. Our maintenance team will be sure to look into your concerns about the room temperature to ensure everything functions as it should and that any necessary adjustments or repairs are made promptly. Thank you for your review, and we hope you return soon for an even better visit.Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

Peter

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Property and rooms are bit tired. Traffic noise prominent. Close to freeway. Room had a slight sewage smell. Staff friendly and helpful.
Lưu trú 2 đêm vào Tháng 5, 2024
General Manager trả lời vào 10/05/2024
Dear Peter,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with exceptional service, so we're thrilled our friendly team was able to uphold this standard. However, we offer our sincere apologies if you weren't completely satisfied with our accommodations and for any disturbance you experienced in your room. Your comments have been duly noted and will be promptly addressed. We appreciate your feedback and hope you'll give us another chance to impress you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 - Được

Charalambos

Thích: Sạch sẽ
Không thích: Tiện nghi, dịch vụ
The property was mostly clean and the staff was pleasant, but the pool was dirty and the pool area was littered with cigarette butts on the floor from people smoking there the night before. Checking in at the reception took too long. The breakfast was an insult, a humiliating experience considering how much The Hyatt have charged and how terrible displaying little respect for their clients. The choices were limited to mostly unhealthy, greasy, salty items that you would find, and try to avoid, at a cheap motel with very limited healthy choices. Every breakfast restaurant within 2-3 short blocks from the hotel offered much better quality food, including a wider variety of many healthy choices, in a much nicer environment including much better service, longer hours for half the charges. Eating breakfast at The Hyatt Regency Sonoma Wine Country was a terrible way to start the day and very puzzling how poorly the management at the Hyatt manages their property and at what low standard they hold their hotel.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 08/05/2024
Thank you for taking the time to share your honest feedback. We are delighted our hospitable team left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. Your constructive feedback about our breakfast service and pool area is greatly appreciated, as it's through valuable insights like yours that we can continue to improve and provide the exceptional service that our guests deserve. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Kind Regards,Monica HubertGeneral Manager

2/10 - Tồi

Yasmin

Đi cùng thú cưng, Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The customer service was by far the worst I have encountered. The interactions lack disclosure of information, amenities and disregard for respect as well as lack of responsibility. I’m yet to write a detailed description of the experience which I have been unable to do to heading straight to work after arriving home.
Lưu trú 1 đêm vào Tháng 5, 2024
General Manager trả lời vào 08/05/2024
Dear Yasmin,Thank you for sharing your thoughts. We take pride in delivering exceptional service, so we're disappointed to read your comments. Rest assured, we'll discuss your feedback with our team internally to ensure our high standards are met. Please consider giving us a chance to change your perceptions. Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Martha

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to all wineries, walkable to restaurants and bars.
Lưu trú 3 đêm vào Tháng 5, 2024
General Manager trả lời vào 08/05/2024
Dear Martha,Thank you for your review of Hyatt Regency Sonoma Wine Country. We're delighted to hear you enjoyed our prime location. It would be our sincere pleasure to welcome you back anytime!Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

oliver

Lưu trú 3 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Hrachya, Round Rock

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel
Lưu trú 1 đêm vào Tháng 2, 2024
General Manager trả lời vào 03/05/2024
Thank you for your review and for giving us a perfect rating! We're delighted you had an enjoyable visit, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Nathan

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very enjoyable stay, conveniently loacted, excellent staff
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Nathan,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! Our team will be thrilled to know that they played a pivotal role in your experience with us, and we hope you took full advantage of our convenient location. Thank you for your perfect rating, and we hope you return soon.Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

William

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
On-Site Dining Options were extremely limited--not what I would expect from a Hyatt Regency
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear William, Thank you for taking the time to provide your feedback. We do apologize to hear that our dining options did not meet your expectations. We hope that you will choose us for future stays so we may demonstrate a better dining experience. Kind Regards, Monica HubertGeneral Manager

10/10 - Xuất sắc

Gina

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

maurice

Đi theo nhóm, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Really enjoyed our stay. Very convenient to area attractions.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Maurice,It brightens our day to know that you had a fantastic stay with us! Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests. Thank you for your perfect rating, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Katelyn

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This was a very clean and beauitful property and the staff was friendly and personable. We will definitely be staying again.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 03/05/2024
Dear Katelyn,It was a pleasure hosting you at Hyatt Regency Sonoma Wine Country! We're glad our attention to cleanliness and service impressed you, and we look forward to seeing you again soon.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Yanwen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024

4/10 - Kém

Zlatko, Palo Alto

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This is 2 start motel.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Thank you for your review. We regret to learn of your disappointment with your experience. If you have any suggestions for areas in which we can look to improve for the future, please don't hesitate to reach out to us offline.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Mia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the streaming option. Room was the perfect size and clean.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 30/04/2024
Dear Mia,It was such a pleasure to welcome you to Hyatt Regency Sonoma Wine Country! We work hard to meet expectations like yours, and we’re happy to hear our impeccable accommodations hit the mark for you. Thank you for your glowing review, and we hope you will allow us the privilege of welcoming you back again soon!Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

Arash, Bothell

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

james

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Sherri

Đi theo nhóm, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice clean property, good service.
Lưu trú 2 đêm vào Tháng 4, 2024
General Manager trả lời vào 25/04/2024
Dear Sherri,Thank you for your positive feedback! Maintaining cleanliness and delivering excellent service are priorities for us, and your recognition is rewarding to receive. We look forward to welcoming you back for another enjoyable experience at Hyatt Regency Sonoma Wine Country!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Stephen

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Maria

Lưu trú 1 đêm vào Tháng 4, 2024

8/10 - Tốt

Emilia

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our stay was wonderful! We utilized the pool, jacuzzi and hotel bar. We opted in for the breakfast buffet however it was absolutely a terrible choice. The options were extremely minimal, the quiche that was provided was not good at all and there were no other egg options nor meat options. The restaurant’s menu offered a lot more so next time we will just order from that.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 15/04/2024
Dear Emilia,Thank you for your recent stay at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you took full advantage of the hotel's amenities. We apologize that certain aspects of your visit were not seamless. We will discuss your review with our staff. We hope that you consider staying with us again.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Patricia Jo Zimmerman

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Housekeeping comes every 4 days on a longer stay. However, they did not come to our room. We had to call to get more towels at 10pm after we came back to our room. We needed toilet paper and kleenex, I called in the morning and they said it would be 8:30 before we could get some. They did take a destination fee off of our room for 1 day. I was under the impression it was for our whole stay. We will never book through expedia again. too many fees. As we were charged daily for this and also a parking fee.
Lưu trú 5 đêm vào Tháng 4, 2024
General Manager trả lời vào 12/04/2024
Dear Patricia,Thank you for providing us with your feedback. We are sorry to hear that you were disappointed with our housekeeping services and fees. Ensuring that our guests receive timely assistance is a priority, and we deeply regret any inconvenience caused by the delays in providing essential items. Your comments are extremely valuable to us as we strive to enhance our guest experience, and we sincerely hope to have the opportunity to better serve you in the future.Kind Regards,Monica HubertGeneral Manager

6/10 - Được

Joab

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Amanda

Lưu trú 1 đêm vào Tháng 3, 2024

8/10 - Tốt

Rick

Lưu trú 1 đêm vào Tháng 4, 2024

2/10 - Tồi

Ho Wook

Đi cùng gia đình, Khách đi công tác
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
There were some stuff on the floor when we arrived at the room. Shower did not work well. Housekeeping was never offered for 3nights/4days even though I requested it 2 times. Probably the worst hotel I've ever stayed.
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 09/04/2024
Thank you for staying with us and for taking a moment to let us know about your experience. We are disappointed your visit was not as expected, and we apologize for any issues with our accommodations. Our housekeeping team will review your concerns and correct any problems. Again, thank you for your feedback, and we hope you will reconsider and give us another opportunity to impress you.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Julie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice and safe
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 09/04/2024
Dear Julie,Thank you for your great review and perfect rating! The safety of our guests is of the utmost importance to us, so we're delighted this commitment was reflected in your stay. It was truly a pleasure having you here, and we hope you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

DOROTHY, Los Angeles

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lovely hotel! Stylish and modern. Will definitely stay here if I’m in the area!
Lưu trú 1 đêm vào Tháng 4, 2024
General Manager trả lời vào 09/04/2024
Dear Dorothy,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Our goal is to provide every guest with a wonderful experience, and we're thrilled that was the case for you. The pleasure was all ours, and we can't wait to welcome you back.Kind Regards,Monica HubertGeneral Manager

8/10 - Tốt

Marina, Torrance

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Maria

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent!
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Maria,We enjoyed hosting you at Hyatt Regency Sonoma Wine Country. Thank you for letting us know you had a tremendous stay at our great property! The pleasure was all ours, and we look forward to welcoming you back any time.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Ty

Lưu trú 3 đêm vào Tháng 3, 2024

8/10 - Tốt

Vicki

Lưu trú 2 đêm vào Tháng 3, 2024

8/10 - Tốt

Armando

Lưu trú 1 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

shawna

Lưu trú 1 đêm vào Tháng 3, 2024

4/10 - Kém

Peter

Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ
Hotel restaurant (Railroad cafe) used to have a modest, but nice breakfast menu. Buffet was gross. I wish they would go back to what they had before. If it remains the same it will definitely influence my booking decisions.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Peter,Thank you for taking the time to provide your review. While we are disappointed that you did not enjoy the breakfast buffet, we sincerely appreciate your honest feedback and will share your concerns as they will guide us to make improvements for our valued guests. We would welcome the opportunity to host you again in the future to change your perceptions.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Gisela

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Interesting historic district
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 03/04/2024
Dear Gisela,Thank you for your perfect rating! It was a pleasure having you as our guest at Hyatt Regency Sonoma Wine Country recently, and we appreciate you mentioning the rich history of our location. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Catherine, Saratoga Springs

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very friendly staff, rooms very clean, spacious and comfortable. The location is great for walking downtown Santa Rosa!!
Lưu trú 3 đêm vào Tháng 3, 2024
General Manager trả lời vào 01/04/2024
Dear Catherine,We're honored by your excellent review of Hyatt Regency Sonoma Wine Country! It's wonderful that you enjoyed our warm hospitality and spacious, spotless accommodations. We're also glad our location made exploring downtown Santa Rosa easy. Thank you for your kind praise, and we hope you'll return.Kind Regards,Monica HubertGeneral Manager

6/10 - Được

Robert

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Great Location but the property is behind on maintenance and the breakfast was worse than a Hyatt Place.
Lưu trú 6 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Dear Robert,Thank you so much for reviewing your recent stay with us at Hyatt Regency Sonoma Wine Country. We are delighted to hear that you had an enjoyable visit. The self-parking does get busy on the weekends, and we are happy that you were able to find parking adjacent to the property. We sincerely hope that you will return to stay with us again in Sonoma!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Cecilie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My sister and I stayed for two nights. We took a 10 minute Uber into Sebastopol for an event. We had a great ex and will definitely stay again. We also enjoyed the heated pool and jacuzzi, it was perfect!
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Thank you for your compliments; we're glad you had a great stay with us. We pride ourselves on our friendly staff, amazing amenities, and clean, comfortable accommodations, and we hope to welcome you again in the future.Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Monica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice area, we were able to walk to different places. Place was clean and staff was nice. We enjoyed our time there.
Lưu trú 2 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Dear Monica,It was a pleasure to welcome you to Hyatt Regency Sonoma Wine Country. It's lovely that you enjoyed our terrific location near fine dining and shopping in downtown Santa Rosa. Our team hopes you return soon!Kind Regards,Monica HubertGeneral Manager

10/10 - Xuất sắc

Marie

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great hotel overall. Bar was kind of awkwardly placed in the lobby with limited seating options, and maybe people drinking is not the first thing you want to see when you check in at 1 pm with kids. But other than that there's nothing even bordering on negative to say about this place; it's clean, friendly, good food, top notch.
Lưu trú 1 đêm vào Tháng 3, 2024
General Manager trả lời vào 28/03/2024
Dear Marie,Thank you so much for choosing to stay with us at Hyatt Regency Sonoma Wine Country. Impressing every guest with our friendly service and pristine accommodations is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to enjoy some delicious meals with us. The pleasure was truly ours, and we hope to welcome you back soon.Kind Regards,Monica HubertGeneral Manager