Khách sạn Santiago

"Staff very friendly, clean pool , great coffee and breakfast."

"For me, it was a solo stay.. and cannot be more perfect! Soy de PR! Ningún lugar igual a este. "

"Clean room & comfortable bed & pillows. Once upon a time it was a hi-end hotel, but they are revamping it & some of those rooms are updated beautifully. A visitor that we met there Chanylu shared her great experience about the hotel prior to hurricane Maria & even married there a few years ago. Staff was accommodating. Especially Cynthia & Juan. BF was okay. It would be best to call directly to request exactly what you’re looking for ex. Floor, bed/s. groups etc"

"The Royal was aesthetically beautiful. Breathtaking. The staff that work service there are very friendly and attentive. However here is why my review is so bad: we had paid extra to have the room decorated for our honeymoon. We arrived and it was beautiful, however we discovered too late that there was no hot water. There were a lot of cockroaches, like the furniture was crawling and families of cats fighting eachother outside the casita for your leftover restaurant food that they instruct you...

"Lugar hermoso y relajante con estructuras antiguas muy bonitas."

"Excelente lugar para disfrutar en familia, con amigos y hasta de manera individual. Tranquilo, cuarto espacioso, ubicación céntrica. La limpieza es excelente. Tiene cocina, el tamaño de la nevera el adecuado, por mucho más grande que las neveras de un cuarto de hotel. Antonio el “host” es el mejor, un joven amable, educado, siempre disponible a servir. Esta estancia está 100% recomendada, ha sido una de nuestras mejores experiencias. Definitivamente digno de repetir. "

"Double check the room provided because when they tried to downgrade my room saying next time to do the reservation directly with them."

"Facilities are in very poor condition. No easy internet. Table light does not work. No TV with local channels. Jacuzzi does not work and out of order. No enough towels in bathroom. Staff very amable, courteous and wanted to help. "

"Very quiet part of time. Felt safe and easy to find. "

"Ubicación accesible"

"The room was very nice, but the stairs leading to the rooms were dirty and poorly lit."

"This place was perfect, dog friendly, convenient and close enough to beaches. The place was clean and well supplied."

"El baño no tiene puerta"

"I’m satisfied with my stay. Peaceful no noise. The only small thing is I wish they had blackouts curtains. "

"Todo excelente buena comunicación todo limpio y espacioso excelente lugar volveremos otra vez….."

"We did not stay at the property. The door lock was damaged and could be opened easily. The bed was dirty, with stains on the sheets and pillows. The pool did not exist—it had no water and was extremely dirty. You should verify the properties listed on your platform, as situations like this damage your reputation."

"Hotel is clean, staff is friendly and Dubraska did her best to help us. The issue was about the rooms. We were first assigned a room where the fridge didn’t work. A technician was supposed to fix it but it never happened. Then, we were offered to use the fridge in another room, which was very uncomfortable. Then we were offered another room to change. We moved all our belongings to that room to find out that A/C was broken, it didn’t cool at all. Faucet didn’t have a spray for water, and the...

"Everything was enjoyable, excellent beach access, nice place to lounge and swim however the rooms could be cleaner."