Khách sạn Santo Stefano

"Was very impressed with how nice everything was and the service was great!! Definitely recommend!!"

"We arrived hoping for a simple rest before an early flight, but the experience was disappointing. The front desk refused early check-in, which set the tone. Our room’s AC didn’t work, and there was no phone in the room, so we had to go down to the lobby to report it—twice—before anything was done. We were finally moved to a different room around midnight. With a 4:00 am airport departure, we barely slept. For the price, basic comforts and responsive service should be a given. Would not stay here...

"Arriving at this villa was breathtaking. The immaculate gardens and beautiful structure gave a Tuscan villa feel while still being close enough by bus to the city centre. We booked a family room for 2 adults and 3 kids which was larger than expected and very comfortable, especially the bed. It had a big balcony where we could see the gardens and sunset which created a great memory. The only issue was that we couldn't easily keep the doors open to each room to allow the kids in and out as they...

"This was the most beautiful property up in the hills, but only a couple of miles from the city center. The breakfast was great as you sit outside looking at the gardens and surrounding country side. The room was very clean with a great view of the hilly area. Very friendly staff made us feel welcome. The hotel even has a complimentary shuttle to get you closer to the city center. Oh yeah, the coffee machine was awesome. Just push a button to choose between American coffee, cappuccino, hot...

"Loved the property and the staff. Clean, professional and friendly service. I felt the rooms were just a bit too warm in the summer time. Other than that, it was great."

"I really enjoyed my stay here. The pool was a highlight—clean, relaxing, and a great place to unwind. The laundry room was also very convenient and well-maintained, which made the stay even easier for longer visits. The bar staff stood out as well—friendly, attentive, and always welcoming, which added a really nice touch to the overall experience. Overall, a comfortable and enjoyable stay. I’d definitely consider coming back and would recommend it to other travelers looking for a relaxing...

"Staff was amazing.The bartender dam was fantastic.We had a fantastic time.Great location, easy to walk to everything.. Breakfast was amazing as well"

"Good option in relation to the price"

"ALERT! Manager will try to deny this review as he said to us when leaving - THE POOL. Nice view and pool but we had to get our own towels from a bag. We had to clean chairs off of food/cigs & towels after waiting patiently for help. The one pool employee was never proactive. Also BEWARE, the hotel rents out the pool to outside parties so you may be left without anywhere to sit or get service which happened to us on July 21st. THE ROOM, is in high need of renovations. Dirty, bugs, ants...

"Beautiful, quiet location. Easy access to Florence and Bologna."

"Clean fresh rooms. Good AC."

"Loved this hotel! Room was wonderful with great AC! Staff were very friendly!"

"Clean and close to the airport"

"Amazing hotel, service and staff !!"

"Laid back, luxurious feel to this hotel, gorgeous pool area, in tranquil grounds with birdsong, scent of flowers, and unassuming, carefully attentive staff. Delicious unhurried buffet breakfast. 15 minutes by minibus into central Florence. Best of both worlds. We spent 4 nights here."

"Room was smaller than I expected but still nice for one night"

"A beautiful property. Clean and comfortable room. Excellent breakfast. Great value for money and would recommend. It was a shame the bar wasn’t open earlier and it would have been nice to have a coffee during the day, maybe reception staff could have done this? A little far out from the centre but of you are happy to walk 40 mins or so not a problem. Bus was also available but couldn’t work out how to pay for that without paying double on the bus!"

"Das Personal war sehr höflich und hilfsbereit. Die Qualität des Frühstücks würde ich als durchschnittlich bezeichnen und die Auswahl als ausreichend, aber es gibt Besseres. Punktuell könnten die Zimmer etwas Renovierung vertragen, z.B. bei den bröckelnden Fliesen im Badezimmer. Aber das sind Kleinigkeiten; im Großen und Ganzen habe ich mich hier wohlgefühlt, weil man gut abschalten konnte. Das Hotel liegt nicht in einem der touristischen Viertel, sondern angenehm ruhig auf der anderen Seite des...

"The staffs were so friendly and helpful. There was a complementary popsicle, it was much appreciated by our kids. The room was clean and as explained. I highly recommend the stay at this hotel."

"We had a wonderful stay at this hotel in Florence. From the moment we arrived, the staff was kind, welcoming, and very helpful. The communication before and during our stay was excellent, which made everything feel smooth and easy. The location was perfect for enjoying Florence, and the hotel itself felt comfortable, clean, and well cared for. After long days walking through the city, it was a great place to come back to and relax. What stood out most was the hospitality. The staff made us...