4/10 - Kém
Lea
Đi cùng thú cưng, Đi cùng bạn đồng hành
03/08/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The property location was great for what we needed. They are apparently doing renovations, which was not disclosed to us when we called the hotel directly to verify a late check in before proceeding with online booking. We arrived around 1:00am ready for a quick shower before bed only to be told at check in that there was no hot water. Maybe by Saturday. It was late, we were tired and traveling with a pet. So trying to find another pet friendly hotel at that hour just wasn't something I felt like dealing with. The clerk was nice but difficult to understand (language barrier). He didn't seem to be to concerned with our lack of amenities. He did offer to charge us for one night pet fee $30 (more than site stated) as a gesture. The next morning we inquired about the hot water and the lady at the desk said no hot water and wasn't sure when it would be on. She told my BF the pool was warm, what kind of response is that? Like we can take soap/shampoo to the pool and bathe. The room and furniture was out dated. The floor however was new. Bed was sorta comfy but the pillows were not. The phone didn't even have a cord attached so calling the front desk or 911 in an emergency was not an option. I'm not one who complains or posts negative content, but in this case I felt for the price we paid and lack of hot water and no true concern it was warrented. We will definitely be back in that area, but will not stay at this hotel. Oh, and as i type this, my credit card is pending two pet fees
Lea
Lưu trú 2 đêm vào Tháng 8, 2025
