4/10 - Kém
Irene
Đi cùng gia đình
16/06/2025
Our room was clean and the breakfast was decent with protein options. But we were disappointed in the fact that housekeeping is not provided daily. I was not told this at check in and was surprised to see our beds not made after the first night. Apparently it is only provided after the 4th night. When we needed new towels, the front desk person asked, “Right now?” it sounded like I was inconveniencing her. Then the next day we needed our trash cans emptied. When I called the front desk, they said they will have housekeeping come in to empty them. When we returned to the room later that evening, the trash cans were still overflowing. I had to ask a hotel worker who was sweeping outside to throw the bags out and give me new bags.
I expected better customer service for what we paid. We will not be staying at a Best Western again.
Irene
Lưu trú 3 đêm vào Tháng 6, 2025