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Nhận xét về Holiday Inn Express at Monterey Bay, an IHG Hotel

2.5 out of 5

Nhận xét

7,6

Tốt

Đánh giá 10 - Xuất sắc. 400/1004 nhận xét" "
Đánh giá 8 - Tốt. 240/1004 nhận xét" "
Đánh giá 6 - Được. 168/1004 nhận xét" "
Đánh giá 4 - Kém. 95/1004 nhận xét" "
Đánh giá 2 - Tồi. 101/1004 nhận xét" "

8,0/10

Sạch sẽ

8,2/10

Nhân viên & dịch vụ

7,4/10

Tiện nghi, dịch vụ

7,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,6/10

Thân thiện với môi trường

Nhận xét

8/10 - Tốt

Antonio

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice view from room 421. Comfortable bed and nicely upgraded bathroom. Elevator was kind of slow but otherwise great stay.
Lưu trú 2 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Robert

Friendly staff, clean, good breakfast
Lưu trú 2 đêm vào Tháng 5, 2024

6/10 - Được

Jose

Thích: Sạch sẽ, nhân viên & dịch vụ
Lưu trú 2 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Alecia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Rooms are always clean as well as the rest of the hotel. The breakfast team members working are ALWAYS so friendly and welcoming! Always greet you with a big “good morning”! The front desk attendants are also very helpful and so kind!:)
Lưu trú 3 đêm vào Tháng 5, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 22/05/2024
Alecia,Thank you for your wonderful review! We're delighted to hear that you consistently find our rooms and hotel clean. It's great to know that our breakfast team and front desk attendants made a positive impact with their friendliness and helpfulness. Your kind words mean a lot to us, and we look forward to welcoming you back for another pleasant stay!

10/10 - Xuất sắc

Noah

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Best hotel I’ve stayed at for the price and will stick with them moving forward. Great breakfast too with real food! Only downside is the elevator was pretty old and would not use it again
Lưu trú 1 đêm vào Tháng 5, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 22/05/2024
Noah,Thank you for your kind words! We're thrilled to hear that you consider us the best hotel for the price and that you'll be staying with us again in the future. It's wonderful to know you enjoyed our breakfast with real food options. We apologize for the inconvenience caused by the elevator and appreciate your feedback. We're always working to improve and hope to have a better experience for you next time. Looking forward to welcoming you back soon!

2/10 - Tồi

Bhushan

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ
We generally like Holiday Inn. But our experience at this hotel was poor. They gave us 1st floor rooms. The toilet flush was broken. Not sure abt other floors but do not book any last remaining rooms here.
Lưu trú 1 đêm vào Tháng 5, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 19/05/2024
Bhushan,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay and apologize for any inconvenience caused.Please know that our 24/7 front desk staff and dedicated maintenance team are always on hand to address any concerns promptly, including the broken toilet flush. We regret that we didn’t have the opportunity to resolve this for you during your stay. Given that we were sold out during the race weekend, room availability was limited, and the first-floor rooms were the only ones we had available for your stay. We appreciate your understanding and patience.

10/10 - Xuất sắc

SEAN

Đi cùng gia đình, Khách đi công tác
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice place to stay on the water
Lưu trú 2 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 19/05/2024
Sean,Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back!

10/10 - Xuất sắc

Marsha

Đi cùng gia đình
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff was friendly. It was clean and comfortable.
Lưu trú 3 đêm vào Tháng 5, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 12/05/2024
Marsha,We're thrilled to hear that you had a pleasant experience during your stay with us! Providing friendly service, cleanliness, and comfort are top priorities for us, so we're glad that our staff made you feel welcome and that you found the accommodations clean and comfortable.Thank you for taking the time to share your positive feedback. We hope to have the opportunity to welcome you back again for another enjoyable stay in the future!

10/10 - Xuất sắc

Harper

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 10/05/2024
Harper,Thank you for your rating.

4/10 - Kém

Elaine

Đi cùng gia đình và trẻ nhỏ
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The basic facilities in the hotel rooms are not perfect. For example, the rooms only have air conditioning and no heating supply. There are no hooks for hanging clothes in the bathroom, which is very inconvenient for guests. The location of the shower in the bathroom does not provide a good barrier to water drainage, making the floor very slippery. It is very easy for guests to slip and cause accidental injuries. I hope that all aspects of the hotel will be improve.
Lưu trú 1 đêm vào Tháng 5, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 08/05/2024
Elaine,Thank you for sharing your feedback with us. We truly value your input as it helps us to identify areas for improvement. We apologize for any inconvenience you experienced during your stay regarding the facilities in the hotel rooms. Rest assured, we take your comments seriously and will address them promptly. We will look into adding heating supply and installing hooks for hanging clothes in the bathroom to enhance the comfort of our guests. Additionally, we'll assess the shower area to improve water drainage and minimize any safety risks. Your satisfaction is our top priority, and we appreciate your valuable feedback as we strive to enhance our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon with improved facilities.

4/10 - Kém

Julie

Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Toilet ran very loud all night, walls are thin to the extent that you can clearly hear conversations in the neighboring room. Very expensive for what you’re getting
Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Jae

Đi cùng gia đình
Thích: Sạch sẽ
The elevator is not in good condition.
Lưu trú 1 đêm vào Tháng 4, 2024

6/10 - Được

Siva

Old and not updated for the price
Lưu trú 3 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 01/05/2024
Siva,We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We strive to provide excellent value for our guests and are disappointed to learn that you felt the property was not updated to your satisfaction. We take all feedback seriously and will certainly take your comments into consideration as we continue to improve our offerings. If you have any specific suggestions or concerns you'd like to share with us, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience

8/10 - Tốt

Tyler

Đi cùng gia đình
Thích: Điều kiện & cơ sở vật chất nơi lưu trú
Convenient location and nice view from upper floors.
Lưu trú 2 đêm vào Tháng 4, 2024
Holiday Inn Express Monterey Bay Seaside Staff trả lời vào 30/04/2024
Tyler,We're thrilled to hear that you enjoyed your stay with us and found our location convenient. Providing easy access for our guests is a top priority, so it's great to know that our location met your needs.We're also glad to hear that you appreciated the nice view from our upper floors. We strive to provide our guests with a pleasant and enjoyable environment, and it's wonderful to hear that you enjoyed the scenery.Thank you for taking the time to share your positive experience. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

8/10 - Tốt

Albert

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bathroom is small but functional. Lighting was great as well as the small cubes to sit and rest your feet .
Lưu trú 2 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/04/2024
Albert,Thank you for taking the time to share your feedback with us! We're pleased to hear that you found the bathroom to be functional despite its size, and we're glad that the lighting met your expectations. It's great to know that you appreciated the thoughtful touches like the small cubes for resting your feet – we strive to provide our guests with comfort and convenience during their stay. If there's anything else we can do to further enhance your experience next time, please feel free to let us know. We look forward to welcoming you back again soon!

10/10 - Xuất sắc

Michelle, San Diego

Lưu trú 3 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 12/05/2024
Michelle,Thank you for your positive rating. We hope to see you soon.

10/10 - Xuất sắc

Kim

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 20/04/2024
Kim,Thank you for your 5-star rating. We hope to welcome you back in the future.

10/10 - Xuất sắc

Emma

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I enjoyed how we could see the ocean view from our room.
Lưu trú 1 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 17/04/2024
Emma,Thank you for sharing your feedback, and we look forward to welcoming you back for another enjoyable stay in the future!

10/10 - Xuất sắc

Shaine

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
super clean and safe location
Lưu trú 1 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 17/04/2024
Shaine,We're thrilled to hear that you found our location to be super clean and safe during your stay! Providing a pristine environment and ensuring the safety and security of our guests are top priorities for us. We're committed to maintaining high standards of cleanliness throughout our property and creating a safe haven for all our guests to enjoy.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience soon!

8/10 - Tốt

Kelly

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Breakfast was good. Staff were nice. Room was clean. Bed was comfy. Tv worked fine. A bit loud because of the freeway. Elevator is old and slow but works. Would stay here again!
Lưu trú 1 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 15/04/2024
Kelly,It sounds like you had a pleasant stay overall! It's great to hear that you enjoyed your breakfast and found the staff accommodating. A clean room with a comfy bed and functional amenities can really make a difference. It's understandable that the noise from the freeway and the slower elevator were minor drawbacks, but it's good to know that they didn't overshadow your positive experience. We appreciate your feedback and look forward to welcoming you back on your next visit!

6/10 - Được

Art

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ
Small room but was clean. We did have a draft on our door come through but overall good place to stay.
Lưu trú 1 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 14/04/2024
Art,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean, despite its size, and that you had a generally positive experience during your stay. We apologize for the draft issue you encountered with your door; our maintenance team will look into this to ensure it's addressed promptly. We appreciate your understanding, and we hope to have the chance to welcome you back for an even more comfortable stay in the future. If there's anything specific you'd like us to improve upon, please don't hesitate to let us know.

2/10 - Tồi

Vicki

Lưu trú 1 đêm vào Tháng 4, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 01/05/2024
Vicki,We're sincerely sorry to hear that your experience fell short of expectations. Our aim is to ensure every guest has a positive and comfortable stay, and we regret that we were unable to meet your needs during your visit. Your feedback is invaluable to us as it helps us identify areas for improvement, and we will certainly take your comments into account to enhance the quality of our services. If there are any specific issues you would like to address or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in the future.

6/10 - Được

eduardo

Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Esta sucio y sus alrededores, sali a caminar y habia un homeless dormido en una banca en su pier , no pudimos dormir por el ruido de los huéspedes a la par del cuarto a las 1:30 am , llame a front desk y no se resolvio ese problema , el desayuno es continental no completo, mi reservación ni aparecia en el sistema , me dieeon cuarto equivocado me llamaron que regresara que ese cuarto ya estaba asignado , despie sme llamaron que en que cuarto estaba hospedada , no volveria a hospedarme alli
Lưu trú 1 đêm vào Tháng 4, 2024
Holiday Inn Express Monterey Bay Seaside Staff trả lời vào 10/04/2024
Eduardo,We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations.We take cleanliness and the safety of our surroundings very seriously, and we are actively addressing any issues to ensure a comfortable environment for all our guests. We understand the importance of a peaceful night's sleep and apologize for the disturbance caused by noise from neighboring guests. Rest assured, we are taking steps to prevent similar incidents in the future.Regarding your reservation and room assignment, we apologize for the confusion and inconvenience you experienced. This is not reflective of the high level of service we aim to provide, and we will be reviewing our procedures to prevent similar issues from occurring in the future.We understand your decision not to stay with us again, but we hope that you will reconsider. We would love the opportunity to regain your trust and provide you with the excellent experience you deserve. If you do decide to give us another chance, please don't hesitate to reach out to me directly, and I will ensure that your stay is as seamless and enjoyable as possible.Once again, we apologize for the shortcomings you experienced and thank you for bringing them to our attention.

2/10 - Tồi

Saul

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thanks to expidia I’m putting this rate for this holiday inn, can believe i canceled the reservation they still charge me the full amount of 212 and Holiday inn Couldn’t do anything about it , I will make sure people that I know that uses expidia app don’t use it any more , or purchase with them,thanks a lot expidia
Lưu trú 1 đêm vào Tháng 4, 2024
Holiday Inn Express Monterey Bay Seaside Staff trả lời vào 10/04/2024
Saul,We're sorry to hear about the inconvenience you experienced with your reservation and the charges incurred despite canceling through Expedia. As a hotel, we understand the frustration this situation has caused you.However, we want to clarify that reservation cancellations and refunds are typically handled by the booking platform, such as Expedia, rather than the hotel directly. We apologize for any confusion or inconvenience caused by this process.We encourage you to reach out to Expedia's customer service directly to address this issue further. They should be able to assist you with resolving the charge and any other concerns you may have regarding your reservation.We value your satisfaction and appreciate your feedback. If there's anything else we can do to assist you or if you have any questions about your stay, please don't hesitate to contact us directly.

10/10 - Xuất sắc

frank

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great location, beautiful views, conveniently located for traveling to Monterey and surrounding areas.
Lưu trú 2 đêm vào Tháng 4, 2024
Holiday Inn Express Monterey Bay Seaside Staff trả lời vào 10/04/2024
Frank,Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed our hotel's great location, beautiful views, and convenient access to Monterey and surrounding areas.Providing a memorable and enjoyable stay for our guests is our top priority, and we're delighted that we could contribute to your positive experience.We hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.

10/10 - Xuất sắc

Luis

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Would stay again
Lưu trú 1 đêm vào Tháng 4, 2024
Holiday Inn Express Monterey Bay Seaside Staff trả lời vào 10/04/2024
Luis,Thank you for your kind words, safe travels.

10/10 - Xuất sắc

Esakkiappan, Fremont

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Clean, safe, ample parking spaces, convenient location, friendly staff and energizing breakfast.
Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 03/04/2024
Esakkiappan,Thank you for sharing your positive feedback! We're thrilled to hear that you had a clean and safe stay, enjoyed our ample parking spaces, found our location convenient, and encountered friendly staff. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted that you felt energized by our breakfast offerings. We look forward to welcoming you back for another fantastic stay in the future!

10/10 - Xuất sắc

Heather

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great
Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 03/04/2024
Heather,Wow! Thank you for your 5-star rating, we hope to welcome you back soon. Safe Travels.

8/10 - Tốt

Pedro

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Thanks
Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 27/03/2024
Pedro,Thank you for your review.

6/10 - Được

Selene

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Good location
Lưu trú 2 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 25/03/2024
Selene,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our location convenient for your needs.While we're pleased that you enjoyed our hotel's location, we regret that your overall experience did not fully meet your expectations, resulting in a 3-star rating. Your satisfaction is important to us, and we value your feedback as it helps us identify areas where we can improve.We would like to hear more about your stay and any specific aspects that you believe could be enhanced. Your insights will enable us to address any concerns and make necessary adjustments to enhance the experience for our guests.

10/10 - Xuất sắc

James

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 25/03/2024
James,Thank you for your 5 star review.

10/10 - Xuất sắc

Ronald

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Close to places to eat and attractions we are seeing
Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 20/03/2024
Ronald,We're delighted to hear that our hotel's proximity to restaurants and attractions enhanced your experience! Thank you for sharing your positive feedback. We strive to provide a convenient and enjoyable stay for all our guests. We hope you had a fantastic time exploring the nearby attractions, and we look forward to hosting you again soon! If you have any specific recommendations or requests for your next visit, please feel free to let us know.

2/10 - Tồi

payam

Không thích: Tiện nghi, dịch vụ
Credit card US$75 deposit only; NO CASH. Have to pay VISA twice for bad exchange rates and twice exchange commission. Externally low shower pressure. Took me half an hour. Dirty carpet floor. Beyond belief loud heating unit and road noise. I used earplugs but still had to wake up and turn off the heating unit in the middle of the night. Freezing room in the morning. I walked away from the breakfast. Just garbage. Going to MacDonald.
Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 20/03/2024
Payam,We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Your feedback is incredibly valuable to us, and we deeply regret that we fell short of meeting your expectations. We do have a listing on our website of the forms of payments that we accept and unfortunately, we do not take cash for a deposit or at the time of check-in to pay for a room. We're truly sorry to hear that you found the cleanliness of the carpet flooring subpar. Rest assured, we will take immediate action to rectify this matter and ensure our standards are consistently upheld.As for breakfast, we regret that it did not meet your expectations. We strive to provide a satisfying dining experience for all our guests, and we apologize for any disappointment you encountered. Your feedback will help us improve our offerings.

2/10 - Tồi

Unnati

Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very bed experience tha lady at the front seat last night was very rude she didn't help me out with my room I booked stander king size bed and she gave me twin bed for 2 people that not I paid for and when ask them about king bed they said they are sold out I next to my room king bed empty they lied about it never recommended this hotel ever
Lưu trú 1 đêm vào Tháng 3, 2024
Holiday Inn Express Monterey Bay-Seaside Staff trả lời vào 11/03/2024
Unnati,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your visit. We understand your frustration regarding the bed type allocation, however, upon further investigation it looks like you indeed booked a Standard Non-Smoking room. our standard non-smoking rooms do indeed operate on a first-come, first-served basis, and we regret any inconvenience caused by not being able to guarantee a specific bed type at the time of booking. Additionally, we were sold out of king beds during the time of your stay, and the room you particularly looked into was already occupied by another guest. Please rest assured that this does not reflect the level of service we aim to provide, and we appreciate you bringing this to our attention.

10/10 - Xuất sắc

Heng

Lưu trú 1 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 03/04/2024
Heng,Wow! Thank you for your 5-star rating, we hope to welcome you back soon. Safe Travels.

6/10 - Được

Peter

Lưu trú 3 đêm vào Tháng 3, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 03/04/2024
Peter,Thank you for your rating.

8/10 - Tốt

Lisa

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It is in a nice central area
Lưu trú 2 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 09/03/2024
Lisa,Thank you for the feedback.

8/10 - Tốt

Robin, Honolulu

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It was a good place to stay overall.
Lưu trú 2 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 12/05/2024
Robin,We're delighted to hear that you had a positive overall experience during your stay with us! Our goal is to provide a comfortable and welcoming environment for all our guests, so we're glad that you found our hotel to be a good place to stay.Thank you for sharing your feedback, and we hope to have the pleasure of welcoming you back again in the future for another enjoyable stay! If there's anything we can do to further improve your experience, please don't hesitate to let us know.

6/10 - Được

James, Coalinga

Khách đi công tác
Thích: Nhân viên & dịch vụ
Không thích: Tiện nghi, dịch vụ
Homeless and had an explosion in a van in a parking lot next to the property. Shook the building. People sleeping in cars in the same parking lot.
Lưu trú 4 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 02/03/2024
James,Thank you for your feedback. While it's unfortunate that a situation occurred it is out of our control given that its not our parking lot directly. There is not much we can do, however I have passed your feedback to the hotel nextdoor.

6/10 - Được

Rodney

Đi theo nhóm, Đi cùng gia đình
Thích: Nhân viên & dịch vụ
Staff was super nice! Area is a bit noisy because its near major streets. Breakfast had some good choices and the room was clean.
Lưu trú 2 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 02/03/2024
Rodney,Thank you for your feedback.

2/10 - Tồi

Patrick

Đi cùng gia đình và trẻ nhỏ
Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Our 10 year old son woke up with bug bites all around his abdomen. Can't say what exactly it might have been, but bed bugs comes to mind. Last time we stay at this hotel. In other news, everything else was fine and as expected. The staff was especially friendly and helpful. But the bedbigs... ugh.
Lưu trú 1 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 06/03/2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the discomfort and inconvenience experienced by your son during your recent stay. Please rest assured that we have immediately initiated a thorough inspection of the room in question by our professional pest control team to address any potential issues. We are committed to ensuring that our accommodations meet the highest standards of cleanliness and comfort for our guests.We understand your decision not to return to our hotel due to this incident, and we deeply regret any negative impression it may have left. It's heartening to hear that you found our staff to be friendly and helpful, and we will continue to strive to provide exceptional service to all our guests. Once again, we apologize for the inconvenience and assure you that we are taking proactive measures to address the situation. If there is anything else we can do to assist you further or if you have any additional concerns.

10/10 - Xuất sắc

Jasmine

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Awesome loved it !!
Lưu trú 1 đêm vào Tháng 2, 2024
Holiday Inn Express Monterey Bay Seaside Staff trả lời vào 29/02/2024
Jasmine,Wow, thank you for your kind review! We are so glad you loved our location and can not wait to welcome you back soon :)

10/10 - Xuất sắc

Daisy

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Best stay ever
It was a lovely stay n a the room was amazingly comfortable
Lưu trú 1 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Daisy,Thank you for your kind words. We are so glad you had an amazing stay. We hope to welcome you back soon for another amazing stay.

10/10 - Xuất sắc

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Anonymous,Wow, thank you for your high rating. We hope to remain your property of choice when returning to Seaside, CA. Safe travels.

8/10 - Tốt

Jodi

Lưu trú 1 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 20/03/2024
Jodi,Thank you for the 4-star rating. Safe Travels.

6/10 - Được

Marjorie F

Thích: Nhân viên & dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Marjorie F,Thank you for the rating. Safe travels.

10/10 - Xuất sắc

allison

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Ocean view right outside with ample parking and feeling of safety.
Lưu trú 1 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Allison,We are glad you enjoyed the view from your room and hope to welcome you back soon.

10/10 - Xuất sắc

Alecia

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Everyone was super friendly! Especially the young lady working Friday afternoon when I checked in!! Great hospitality from her! I feel bad I can’t remember her name!
Lưu trú 4 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Alecia,,Thank you for the kind words. Elizabeth is a great asset to our team and we are thrilled you had a fantastic encounter with her. We hope to welcome you back soon.

10/10 - Xuất sắc

Michael

Thích: Nhân viên & dịch vụ
Lưu trú 3 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Michael, WOW! Thank you for your high rating. Safe travels.

8/10 - Tốt

Sibylle

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Very nice location, uncertainly No Windows could be opened. Just the ac could be used.
Lưu trú 1 đêm vào Tháng 2, 2024
The Holiday Inn Express Monterey Bay Staff trả lời vào 26/02/2024
Sibylle,Thank you for your feedback.