2/10 - Tồi
Marta
Đi theo nhóm
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We had a 6 day stay during the month of July, 2025. -
Cleanliness:
1. Common areas are awful - you can see from the pictures that the hotel is dirty. There are stains and dust everywhere. The common area trash can is overflowing.
2. Room -Spacious but dirty. The lounge chair had what looked like a period stain in the center. The room was not visited for cleaning until we went to the front desk to tell them to please come clean it. This was on the 3rd day. There were other guests complaining about the same thing.
Beds: NOT comfortable at all. Not much cushion and "bumpy"
Pillows: Great pillows
3. Atmosphere - there was noise all the time. The air conditioner was not working properly and there were water pipe noises all night long. A water pipe broke and we had to evacuate the hotel for a few hours one night but the noise was every day prior and after the pipe incident.
4. Breakfast - The breakfast buffet was missing serving utensils. People were using their hands to serve themselves cereal/oatmeal topics. There was dirt and dust all over. It was very disgusting. The only reason you see spoons in the serving dishes is because I put them in there myself.
5. The staff was friendly EXCEPT for one lady by the name of Kristin that worked in the breakfast service. I felt harassed by her. She was literally mocking me. I found her behaviour unacceptable and management appeared to not want to deal with the issue. The manager told me to call the outsourced 1800 number.
Marta
Lưu trú 5 đêm vào Tháng 7, 2025
