2/10 - Tồi
Jesus Alfonso, Lemon Grove
Đi cùng bạn đồng hành
19/02/2026
Thích: Tiện nghi, dịch vụ
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
I booked a luxury suite through Expedia at this 5-star hotel, paying over $1,000 per night expecting a large, unified suite experience. Unfortunately, that is not what I received.
At check-in, I was given keys to one room with no explanation. When I entered, it felt much smaller than what I expected for a suite that was supposed to be around 1,200 square feet. I’m not someone who usually complains, but something clearly didn’t seem right.
Around 1:00 a.m., I finally called the front desk and was told the suite actually consisted of two completely separate rooms — with the second room located across the hall. This was never explained at check-in and was not clearly communicated when I booked through Expedia. When most people book a suite, especially at this price point, they expect connected space — not separate rooms across the hallway.
To make things worse, the bathroom appeared to have been poorly remodeled. There was paint and drywall residue visible, and the finish looked incomplete and messy. This is not what you expect from a luxury 5-star hotel, especially at this price level.
This miscommunication took away from the experience and cost me time I should have been enjoying my stay.
To make matters worse, even though my reservation was prepaid through Expedia, the hotel charged my card again at check-in. I was told they would have to contact accounting to process a refund, which added more inconvenience and concern.
Overall, very disappointed with the communication
Jesus Alfonso
Lưu trú 2 đêm vào Tháng 2, 2026