4/10 - Kém
DENISE, COLUMBA
18/06/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We have stayed here multiple times. This will be our last. The sofa bed mattress cover was unsanitary with yellow & brown liquid stains & also food crumbles. Then when I removed it, underneath the cover the mattress pad had mold and mildew. As my mom had aleady retired for the night, I asked to have a seperate room at no charge for myself which they did accomodate.
I had come.down previously to get blanket for my mom. While polite, it seemed like it was a hassle for the night clerk. I told my mom the clerk seemed weery & not the usually friendliness we have experienced at this location. I also overheard they were short on housekeeping staff.
The carpet going down the hall was stained in areas & dirty in others. There was a layer of dust at the edges where the vaccum didnt quit hit. This was not our experience in the past. The carpet in our accessible room was torn at the edges and there were stains on the couch. The 2nd room were I eventually moved was very clean
Unfortunately, early in the morning an alarm went off in the room next to mefor a long time. I called down but it went off before staff came.They did come fairly quickly knocking around 6am. They proceed to tell me no alarm was going off. I told him it just stopped. He kept "discussing it with me" I told him I didnt want to talk further in my PJs in the hall.
The lobby area & morning staff were all nice.
We have recommended thia locarion in the past. We cannot anymore due to poor cleanliness.
DENISE
Lưu trú 1 đêm vào Tháng 6, 2025
