4/10 - Kém
Luca
Đi cùng bạn đồng hành
05/08/2025
Không thích: Nhân viên & dịch vụ
We got into our room with floors that either did not get vacuumed or were quickly and poorly vacuumed. We noticed stuff on the carpet, stains on the curtains, scuffs and marks on the closet doors, and then I noticed something else on the ground that looked odd and then grabbed a paper towel to retrieve it and it was a big dried up bloody booger... Obviously, a disgusting thing to find on your hotel room floor. I immediately went to the front desk after they did not pick up the phone and expressed my concerns. I asked to see if there was another room to be moved to and Kate expressed that the hotel is full. She offered to have the floor vacuumed, but that doesn't take away the grossness of finding a nasty booger on the carpet. I asked if we could be transferred to another Residence Inn, she said their systems weren't connected. I mentioned a refund and she said the cancellation fee was the price of a one night stay. So, my only option was to stay in the room, or cancel and not get a refund then come out of pocket for another hotel somewhere else. I also mentioned speaking to a manager and she said they don't have managers there over the weekend... Also, she hardly took her hands off the keyboard and could care less. Since we were there for just one night, we decided to stay and wear our shoes in the hotel the entire time because of what else may be laying around on the ground. The last thing you want when you are trying to feel clean and comfortable in your hotel room.
Luca
Lưu trú 1 đêm vào Tháng 8, 2025