2/10 - Tồi
SCOTT
Đi cùng gia đình
25/05/2024
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
First, I want to start this review by saying I have been a member of Expedia.com for 20 years and am currently a platinum "One-key" member. Rarely do I write a negative review, but this property deserves it. Our room had issues of which the offsite property mgmt. ignored, even with our attached pics for backup.
We stayed in Unit 1, which had 2 beds, one which had obvious visual mattress/bedspring replacement needs. It sagged so badly that it was better to ask housekeeping for another set of clean sheets to sleep on the floor. Housekeeping also replaced our non working coffee pot and jiggled the microwave cord for it to have electricity.
The spa/pool had a posted sign that it is closed by order of the "Yavapai County Community Health," but in the darkness of night, a homeless man was enjoying it.
We notified the property mgmt. we were checking out early and paying out of pocket to go elsewhere for the remainder of our stay as we couldn't take it anymore. Expedia asked the property for a refund due to the early checkout and were declined as the property charged Expedia. Steer clear of this property. It shouldn't be offered.
SCOTT
Lưu trú 3 đêm vào Tháng 5, 2024