4/10
Pool was filthy with green mold. No gluten free food at all offered at both restaurants, had to get a taxi and go to other local resorts for lunch and dinner to eat. I have stayed in Sheraton Hotels in many countries and this would have to be the worse. Very disappointed in the very poor standard. The beach was filthy with rubbish and plastic from a local drain, dare not put my head under the water. (forget snorkeling) Lots of Customer Service staff who smiled a lot and asked lots of questions, BUT did nothing! Maybe time for a new general manager and clean out some staff .... More like a 2 star hotel. Not happy at all !
Debra
Lưu trú 4 đêm vào Tháng 5, 2025