2/10 - Tồi
Asha
05/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ
I recently stayed at your property and wanted to share some honest feedback regarding my experience. While I had previously stayed at a Kimpton hotel in Seattle and had a great experience, this visit unfortunately did not meet those expectations.
This trip was meant to celebrate a special birthday, which was noted in my reservation, yet there was no acknowledgement of the occasion at any point during my stay.
More concerning were the following issues:
Hygiene and Cleanliness: I reported seeing a mouse in my room and was told it was "just a lizard," which felt dismissive and inappropriate. I also raised concerns about what appeared to be bed bug bites. I was told they were likely insect bites, and although I was informed an investigation took place, no one followed up until I reached out again. I was told there were no bed bugs, but no further explanation was offered.
Unavailable Amenities: I was charged a resort fee, yet several amenities were not accessible. Floating rafts were unavailable (checked out and never returned), no bicycles were available for rent, and it was impossible to get even three lounge chairs together at the pool or beach.
Inconsistent Service: Turn-down service was not provided on two nights. I spent a great deal of time calling the front desk and waiting for updates or callbacks that rarely came. In the end, I gave up following up as I didn’t want to waste more of my vacation on basic service issues.
I’m disappointed that my concerns were repeatedly
Asha
Lưu trú 5 đêm vào Tháng 7, 2025
