Khách sạn Shady Grove

"Stephanie at the front desk was awesome! She help me with my rewards."

"Front desk staff was awful. Check in was at 4 wasn’t able to check in until almost 5 and one of my rooms still wasn’t ready. Pool was closed one day we were there."

"breakfast wasn't the best, poor selection"

"Many things about the property were not as promised. For example, the ice machine and washing machine did not work at all. Communication with the host was opaque. They sent all Expedia messages as attachments. The checkout instructions were inaccurate. I brought all issues to attention of the host but they never resolved any of them."

"I stayed here for a day and a half and was disappointed with the overall experience. When I checked in, I immediately asked about a late checkout. Although the website indicated late checkout options were available the last day of my stay, the front desk employee told me I could not extend checkout until noon when i checked in. Oddly enough, the app later prompted me for a checkout time and showed availability until 1:00 PM. The room itself was not very clean. The bedsheets had holes in them,...

"Staff was great, room was clean, breakfast was good. First hotel to fully cook the bacon."

"Clean room. Simple furniture, modern design. Friendly staff"

"Clean rooms great staff"

"Pros: The lobby areas are updated and they look quite nice. Convenient location. Cons: Unfortunately, our rooms were not as nice. Our bathroom was not clean, and we had to move. The second bathroom had blood on the shower curtain. The gym had plenty of machines however, the floor was completely ruined and buckling (tripping hazard), and also missing in many places around the edges. There was a large daily charge for parking that was not listed when we made the reservation. This was...

"Your staff was great, breakfast and coffee were good! We knew the elevator was broken when we booked the room, when we arrived the window shade in our room was broken, they did come fix that, but the real deal breaker was the COLD WATER!!! I had booked 3 rooms and all 3 rooms had cold water, not much fun getting ready for a wedding with cold showers!!! Supposedly the hotel has damage from an earthquake or a tornado and they are waiting for insurance, hotel is in dire need of repairs. I would not...

"I was verde clean the staff very professional"

"Clean room great staff"

"Was charged $25 for parking."

"Room was good could tell its been given a bit of a facelift check in was great they accept cash for incidentals and thats a huge yes since most places take an eternity to give back overall worth the price point for what we need it for which is to ultimately sleep :)"

"Great experience"

"Beautiful hotel. Room was HUGE! Sometimes they are tiny in boutique hotels. Coffee shop was just ok. Did not dine there."