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"The room was clean and had a nice bathtub and nice coffee machine. I didn’t use breakfast or transportation services as they were quite overpriced. But the metro station was only a 5 minute walk from the hotel so it was easy to move around. And the river walk was about 15-20 minute walk. Yu Garden was a walkable distance as well. "

"This hotel overcharges for everything. Drinking 3 bottles of water in the room cost 180 yuan. At the bar, 2 local beers cost 212 yuan. I asked the receptionist to call a taxi to the airport, and they charged 500 yuan, while normally you can get one for about 300 yuan. The service wasn’t very nice either. Room cleaning wasn’t properly done—no mirror cleaning, just basic tidying. The bed was old and curved, so it caused back pain when sleeping. Considering the price paid for a room here just because of the hotel’s name, I feel it’s not worth it."

"Quite luxurious for the price."

"Great views. Good location. Taxi not available outside. Have to walk to maln road cross the street to catch or have the hotel call. "

"Beautiful place, in the heart of Shanghai, walking distance to Bund. Staff are great! I’ll definitely stay here again."

"No bellman come to help us with the luggages until we come and ask. Receptionists are very unfriendly and unhelpful! Very very bad experience "

"I had a club room and would like to say that the staff in the club lounge were excellent in particular Alaia who went to find lotus root chips one evening because we had particularly enjoyed them at tea the previous day. "

"Breakfast was terrible. Nothing was good. Room was big and spacious. But we couldn’t adjust the temperature and we were freezing. Housekeeping was so so. Water wasn’t topped up unless you call and ask for it. Location wise was good as it’s close to major shopping areas with plenty of nice eateries and restaurants. "

"Kind of crowded during breakfast but room was amazing. Perfect location. "