Dear Guest, Warm greetings from Novotel Shanghai Hongqiao. It is a pleasure to receive such positive feedback. We hope you enjoy your stay with us. It is our great honor to host you during your stay here and we would love to welcome you back in the near future.

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao. We hope you feel enjoyed during your stay and we would love to welcome you back in the near future.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Shanghai Hongqiao. Please accept my sincere apologies that we did not meet your expectations. Regarding your feedback "heating system was set to high", our Engineering Dept. will follow up to check and ensure everything going well in the room. Regarding the construction outside, we are very sorry for it and will pay more attention to room assignment. We are now giving English training to our staff. We hope that you will give us the opportunity to serve you again in the future, and we can give you a good experience. Again, thank you for choosing Novotel Shanghai Hongqiao!

尊敬的客人：您好！感谢您入住上海建滔诺富特酒店，希望我们的服务为您带来了一次愉快的入住体验。今后我们会继续努力，将客人的需求放在首位，提供更加优质的服务，以回报您的支持与厚爱。期待能经常在建滔诺富特看到您的身影。

尊敬的客人：您好！感谢您入住上海建滔诺富特酒店，希望我们的服务为您带来了一次愉快的入住体验。今后我们会继续努力，将客人的需求放在首位，提供更加优质的服务，以回报您的支持与厚爱。期待能经常在建滔诺富特看到您的身影。

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao. We are happy to learn that you were satisfied with our staff and felt comfortable in the hotel. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you for sharing your experience and we sincerely look forward to your next visit.

尊敬的客人：您好！非常感谢您在出行时选择我们酒店，期待今后您能将更多感受和体验告诉我们，我们将不断完善我们的产品质量和优化服务，期待您的每一次入住都能留下快乐和美好！祝您开心每一天！

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao! I was delighted to learn that you enjoyed your stay with us. Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. We are looking forward to seeing you soon! Sincerely,

尊敬的客人：您好！感谢您入住上海建滔诺富特酒店。我们酒店环境温馨舒适，以服务为重心，重视每一位客人的入住感受。我们的同事能帮助解决您的需求，对我们也是一种快乐。今后我们会继续努力，将客人的需求放在首位，提供更加优质的服务，以回报您的支持与厚爱。期待能经常在建滔诺富特看到您的身影。

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao! It is a pleasure to receive such positive feedback. It is our great honor to host you during your stay here and we would love to welcome you back in the near future. Sincerely,

Dear Guest, Warm greetings from Novotel Shanghai Hongqiao! Our hotel is located in the heart of Hongqiao Commerce area. It is within walking distance to Metro Line 2, quickly get to National Exhibition and Convention Center (Shanghai), Shanghai Hongqiao International Airport and Shanghai Hongqiao Railway Station in short time. Thank you for highlighting our location. It is our great honor to host you during your stay here and we would love to welcome you back in the near future. Sincerely,

Dear Guest, May I begin by thanking you for your feedback and your stay with us. We are happy to learn that you are satisfied with our staff.Your kind words have been passed to our team, and I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service.Thank you again for sharing your experience and we sincerely look forward to your next visit.

Dear Nathan, Thank you for choosing Novotel Shanghai Hongqiao! We are glad to know that you enjoy your stay with us. We hope to welcome you soon in the near future!

Dear chi hang, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comments! We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations. We highly appreciate our guests' comments as they help us to improve our service, ensuring that we deliver an experience in line with our guests’ expectations. We do hope to be able to welcome you back to restore your faith in us at Novotel Shanghai Hongqiao. Yours sincerely,

Dear Guest, Thank you for your patronage and continuous support to Novotel Shanghai Hongqiao, and the precious time you have taken to share your feedback with us. We are glad to hear that you have enjoyed your stay with us. We look forward to serving you again, in the very near future. Yours sincerely,

Dear Emma, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in service. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

Dear younghoon, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

尊敬的Yiwen， 您好！非常感谢您在出行时选择上海建滔诺富特酒店，期待今后您能将更多感受和体验告诉我们，我们将不断完善我们的产品质量和优化服务，期待您的每一次入住都能留下快乐和美好！祝您开心每一天！

Dear Jeffrey B, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed everything at our hotel as well as the location and amentities. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

Dear John Li Jiang, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in swimming pool. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

Dear Guest, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay at our hotel. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

Dear Summer, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay at our hotel. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

尊敬的宾客， 感谢您选择并入住上海建滔诺富特酒店！ 非常感谢您给予我们酒店满分的好评，很我们很高兴得知您对酒店的早餐以及设施感到满意，能得到您的肯定这让大家都十分高兴。我们期待您的再次莅临！

Dear Guest, Thank you for taking time to share your review with us, as you see, there is a regional construction now, in the long term it will create better infrastructure and all these will support future growth. By that time, you will find a great vibe here. We all glad to see that you feel enjoyed during your stay and we would love to welcome you back in the near future. Sincerely,

Dear Andy, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed everything at our hotel as well as the services provided to you by our team. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

Dear Kiyoshi, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay at our hotel. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

Dear Vern, Thank you for the thorough and enthusiastic review of your stay with us. We are both humbled and proud to have served you to your expectations. Rest assures I will share your kind reviews with the team, they will be encouraged to know that they have made your day. We look forward to seeing you again, in the very near future. Yours sincerely,

Dear Guest, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay at our hotel. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

Dear Guest, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay at our hotel. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,

尊敬的宾客， 您好！十分感谢您对上海建滔诺富特酒店的支持与厚爱，并感谢您在百忙之中给我们留下高分好评！非常高兴看到您对酒店的服务感到满意；如您所述，酒店周围配套设置建设正在进行中，十分抱歉给您的出行带来了不便，但请您相信，作为上海虹桥综合交通枢纽的配套工程，快速化改造完成后，宾客们到上海建滔诺富特酒店将变得更为便捷。 衷心感谢您对上海建滔诺富特酒店的支持，我们期待着您的再次光临！

Dear tomoshin, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in check-in service. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

Dear CHakLam, Thank you for choosing Novotel Shanghai Hongqiao and sharing your comment. We always appreciate our guests' feedback and it is regrettable that we have failed to meet your expectations in particularly in check-out. Your constructed feedback has been shared with our team. We truly appreciate you taking time to write and highlighted the matter to our attention. Such feedback is important as it greatly assists us in our continuous effort to improve and maintain our standard. Once again, thank you for your feedback and we look forward to welcoming you in the near future. Yours sincerely,

Dear WENG HONG NICHOLAS, Thank you for taking the time to share your review with us.There is a regional construction now, in the long term it will create better infrastructure and will support future growth. By that time, you can find a great vibe here. We would love to welcome you back in the near future. Sincerely,

Dear Guest, Thank you for your patronage and continuous support to Novotel Shanghai Hongqiao, and the precious time you have taken to share your feedback with us. We are glad to hear that you have enjoyed the hotel services and facilities. We look forward to serving you again, in the very near future. Yours sincerely,

Dear Sangcheol, Thank you for choosing Novotel Shanghai Hongqiao. We are pleased to know that you enjoyed your stay. Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future. Yours sincerely,