6/10 - Được
Matthew
Đi cùng gia đình
18/04/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ
The property was well presented, with a spacious room and a comfortable bed. However, the experience was undermined by a few disappointing factors. The bathroom showed signs of neglect, with mould and loose sealant—an issue that should be an easy fix. Additionally, despite staying on a non-smoking floor, the smell of smoke permeated our air conditioning overnight, lingered in the bathroom, and was noticeable in the main corridor for several days, suggesting that no action was taken to prevent smoking in the building.
Service at breakfast was also underwhelming; upon arrival, we were ignored by the employee at the door, who seemed more focused on handling an invoice for a parcel than welcoming guests.
Overall, while the hotel met basic requirements for a stay and was satisfactory, it did not reflect the high standards expected from a Hyatt-branded property. Hence, the three-star rating.
Matthew
Lưu trú 3 đêm vào Tháng 4, 2025