4/10 - Kém
Lifu, Hayward
02/04/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
My stay at YaTi by Artyzen Hongqiao Shanghai was disappointing due to air conditioning issues and poor communication.
When I entered my room, it was 26°C, so I set the AC to 22°C. Instead of cooling, the temperature rose to 29°C. The front desk later explained that the hotel has a centralized system, meaning rooms cannot switch between heating and cooling individually. Due to a cold spell, the entire building was in heating mode, and turning on the AC only made it hotter. Had the staff informed me at check-in, I wouldn’t have attempted to use it.
With no way to cool the room, I had to switch rooms at midnight, which was very inconvenient. Despite the trouble, the hotel offered no upgrade, discount, or compensation. Worse, I later discovered my previous room’s toilet didn’t flush—an issue they admitted but should have never assigned the room in that condition.
Issues:
* Poor facilities – The AC system lacks flexibility, causing discomfort.
* Lack of communication – Staff didn’t inform me of AC limitations.
* Poor issue handling – Midnight room switch, no compensation, and a broken toilet.
Lifu
Lưu trú 1 đêm vào Tháng 3, 2025