Tìm Riad tại Thượng Hải

"The room is clean. The staffs are friendly and helpful. The food and drinks vending machines provided in the rest area are for local use in China only, it recognises a local mobile number in order to use it. The main lobby and all other access areas required a good maintenance and cleaning service. The air is surrounded by cigarette smell. They should locate a smoking area or rest area for smokers."

"My room was nice but HOT! I called and asked them to fix the air conditioning. It took three calls before someone came. After they looked at it, they said give it time and it will get cooler. It never did. I called customer service no less than seven times before I could get someone to respond. They said they would bring me a fan. Somehow they forgot. After 30 minutes I called again. I asked to speak with the manager who after a while apologized and 15 minutes later brought a fan to the room....

"A beautiful hotel however it really looks neglected. Our room looked like it had suffered with flooding, lots of mould on the walls."

"We did not eat breakfast cuz our flight was early but they prepared a bag of goodies for us. That was great!! The shuttle bus was on time and driver is very organized and nice. Room was ver clean!!"

"Quiet but close to attractions. The free shuttle within 2 km was extremely helpful. All the staffs were extremely eager to help in anyway. The pool, workout room spa are all excellent. Room was well appointed and the views are amazing. Mr. Chen at the front desk was very knowledgeable and friendly during the check-in process in addition to every time seeing him. Luigi was very friendly during the checkout process. Thank you to everyone at the Mandarin Oriental. Looking forward to visiting again...

"Good"

"Food and drink costs were exhorbitant"

"Very clean property with free airport shuttle although not super convenient as it’s once per hour. We just missed the pick up and didn’t want to wait a whole hour for a 10 minute taxi ride. Good breakfast and accommodating staff. "

"If you’re booking for the shuttle, don’t bother. The shuttle is very confusing, dirty, and inefficient. Pick up from the airport is near impossible and drop off is even worse. The last shuttle is at 2pm so if you have a late afternoon/evening flight it’ll be useless. "