4/10 - Kém
raymond
Đi cùng gia đình
16/10/2025
Thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Rating: ★★☆☆☆
Title:Disappointing Stay at a Supposed Five Star Resort
We recently stayed at the Grand Rotana Sharm El Sheikh, booked through Expedia, expecting a five-star experience. While there were some positives, repeated issues made our stay disappointing.
Positives:
Airport transfers by Expedia were excellent, spotless, comfortable cars and courteous drivers. Flights with EasyJet were smooth, and the Club Lounge was a real highlight thanks to Mohammed and his outstanding team. The restaurant and housekeeping staff also provided great service.
Negatives:
From the first day, our rooms suffered serious maintenance problems; a flooded bathroom, ceiling leaks, and faulty air conditioning that required repeated repairs and a room change. The pool area was poorly maintained with missing tiles and loose fittings, and hygiene standards were concerning, both my wife and I suffered stomach upsets requiring medication. One of the main escalators was also out of action on numerous evenings for repair and despite operating a card system sunloungers were reserved with towels well before 8am and left unused for many hours.
Dining options were limited (à la carte only twice in 10 nights) and inconsistent in quality. Management was reactive rather than proactive.
Having stayed at other Rotana properties, this hotel fell well below the brand’s usual standard. Despite a few standout staff members, the overall experience did not reflect a five-star resort and left us deeply disappointed.
raymond
Lưu trú 10 đêm vào Tháng 9, 2025