Khách sạn Phố Shelby

"The lobby and restaurant were extremely clean. Staff were very friendly upon checking in and out. My issue was with the toilet which had multiple hairs and unknown encrustations present that could be seen from the bathroom door. The floor was adorned with multiple small pieces of toilet paper.it looked like a small ticker tape parade had been held there. I had to clean the toilet. Disgusting!"

"Besides the the increase in pet fee for an extra 2 nights, it was a good hotel."

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"The staff was understandably understaffed but still managed to keep everyone content. I wasn’t able to check into my hotel on time while they ran behind cleaning rooms. I was told I’m the 8th person/family waiting. I asked for a late check out which was 3 days later paid upfront and they had no issue honoring that for me. Breakfast, pool and proximity to freeway is a plus. I did have one racist run in, a man next door to me yelled racial slurs from his balcony. This happened to be on check out...

"The front desk staff were very nice and helpful. The location was convenient for me to Uber to downtown."

"The room is spacious and clean. The staff are very friendly and helpful. I highly recommend this hotel."

"5 day stay to visit family. Room did not have drawers for clothing very little space to hang clothing. Room did not have a microwave. Coffee and tea was available 24 hrs."

"Check-in was fast. The breakfast had many options, the room was a nice size, relatively modern and well taken care of. My only complaint was the bed. At first I was unsure if it had been used as it had not been well made. Upon inspection it was clean and uninsured just a poorly made bed."

"I took off 2 stars off due to there being no working smoke detectors during our stay due to some issue they were having; this was not made known at check in. Dangerous for all guest and possibly illegal."

"It is a tad older but the staff was kind, breakfast was good and located in a great place; easily accessible. Arrived on Wednesday and left on Sat morning, would have been nice to have the trash emptied or fresh towels. Would book again though."

"Nice clean hotel with decent breakfast buffet. Will stay again. A little further out from the city than expected but would stay again."

"Good room for the price!"

"We stayed here for three nights. We chose this one for the pool but the pool never opened. The staff were really kind. The cleaning ladies were top tier with their customer service mainly Shawnda! She is always there and always working hard. Every time I walked passed the laundry area where they clean the sheets and things she was busy doing her work but always stopped 2help if I asked a question or needed something. Throughout the entire stay no one cleaned our rooms or asked if we needed any...

"Had to be the worst stay to date for me at a hotel. Toilet was moving all over the place. AC stopped working and didn’t get fixed. Doors made horrible noises when opening and closing. Door cards stopped working everyday. Breakfast consisted of 3 oranges, a few bagels and some bread, instant oatmeal and rice cereal. Hallways smelled like weed, emergency lights not working and hallway lights out.the carpets were dirty and hallways smelled of moldy water when the weed smell wasn’t there. The staff...

"Really enjoyed our stay, clean and well maintained facility, keep up the good work"

"Bar was without Bartender and Ice machine was not working on 2nd floor"

"Very beautiful room, and very friendly/helpful staff."

"This Hotel is very clean with updates in room as well bath. Breakfast is great with good coffee. But for privacy we prefer higher level rooms, and they didn't grant us that. Next day storms hit the area and power outages were everywhere. Hotel has generator but only delivered power into the lobby but not the rooms, so they were hot. I know this is not the staff fault, but I feel staff can do better to comfort customers."

"The staff was very friendly and helpful. They still have a few glitches to work out i.e. bar not open, some minor things in the room not working etc.. The staff is definitely their best asset. My husband was having surgery at Beaumont and the location of this property cannot be beat. You do not even need to get out on the highway to get to the hospital from the hotel."

"We had an excellent stay here with no problems. Just know incase it is an issue, there is no swimming pool. This was of no importance to us. Since we were there for 5 days, the free breakfast got a little monotonous, as it's the same every day. But overall we would definitely recommend."