8/10 - Tốt
Dane
14/09/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ
What's great:
Proximity to airport - walkable without stepping outside.
Great bathtub.
Wonderful view of the airport.
The woman who gave me a late check out and seeped happy to do so.
Efforts to translate English.
What is annoying:
* Three Hyatt's, so easy to get confused.
* No one will meet people at the arrival area to avoid confusion when requested.
* No one speaks English so it's multiple uses of google translate in a country that does it's best to block google.
* Hyatt has a maze of elevators with little or no signage.
* It's complete lack of signage "to the lobby" is (I learned later) replaced by dim, small projectors on the floor that are barely readable and not where you want to look for signs at eye level.
Poor service:
* In order to "help the environment" I was handed a bag of typical room toiletries at check in. When I asked why I had to carry my luggage and my toiletries to the room - a first - she pointed at an environmental sign. Apparently all you have to do to show concern for the environment is build a five star oppulent hotel, keep it very cold at 16 degrees (I never like or ask for this and it wastes a lot) and ask guests to carry their own toiletries to their rooms with an extra plastic bag to carry the toiletries. Who knew environmentalism was so easy.
No one offered to carry the luggage and reception gestered to the left for the elevators, only to find that all three elevators to the left did not go to the floor and I had to go back to reception.
Dane
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