Dear Guest, Warm greetings from JW Marriott Hotel Shenzhen Bao'an! Thank you very much for staying with us and for sharing your stay experience. Thank you for your compliment towards our friendly staffs, we will share your kind words with our team. Also, thank you for your feedback, we have shared your feedback with the related associates and will improve our service.Thank you once again for staying with us and for sharing your stay experience, we look forward to welcoming you back!

尊敬的客人，感谢您选择深圳前海华侨城JW万豪酒店并抽出宝贵的时间与我们分享您的点评。酒店地处宝安中心区，坐拥前海湾美景，步行可至深圳城市地标“湾区之光”摩天轮。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our swimming pool facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!We sincerely appreciate your valuable comments and it is with heavy heart to learn that your stay was not enjoyable.I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence.I would like to apologize for any inconvenience that you may have experienced during your stay. I have shared and emphasized your comments with our operations team for us to further improve in every possible way for our guests to enjoy their experience with us.We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level.Please let me know when you next visit Shenzhen, we will ensure your stay will be is truly memorable.Kind regards,Nicholas TseGeneral Manager

Dear Kwun Yin, Warm greetings from JW Marriott Hotel Shenzhen Bao'an!Thank you for staying with us during your recent trip to Shenzhen, we are delighted to know that you had a wonderful stay with us!Thank you for sharing your stay experience rating, we hope to have you back with us soon!

尊敬的Po King Rosalinda，首先十分感谢您的入住，也十分感谢您的留言。未能给您一个满意的入住体验，我们感到十分抱歉。我们十分重视您的入住体验，并已将您的留言反馈至相关负责人。针对您反馈的情况，酒店工程部已到客房检修响应设施设备，避免类似情况再次发生。再次感谢您的留言，我们十分抱歉给您带来了不愉快的体验，我们期待在不久的将来能再次欢迎您回来，并为您带来更优质的服务体验。

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our facilities have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our preparations for your arrival including our service have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的满分好评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的点评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的点评，很遗憾未能让您拥有更好的入住体验。如您有任何意见和建议，欢迎随时联系我们。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候，谢锦淘 总经理

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的点评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our hotel including our services have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的点评。很遗憾未能让您拥有更好的入住体验，如果您可以通过拨打酒店总机联系我们告知更多细节，我们将不胜感激，这对我们更有效地为每一位宾客提供优质服务至关重要。再次感谢您的坦诚反馈，我们希望在不久的将来能再次欢迎您回来。诚挚的问候，谢锦淘 总经理

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的点评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。诚挚的问候，谢锦淘 总经理

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的点评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。诚挚的问候，谢锦淘 总经理

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的住店体验以及淋浴设施的建议。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的点评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。诚挚的问候，谢锦淘 总经理

尊敬的客人，感谢您抽出宝贵的时间与我们分享您的点评。我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。诚挚的问候，谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the services were not comfortable and we were not able to assist your trip to be more enjoyable. I personally shared your comments with our operations team. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. Please rest assured that we will be looking into every possible way for us to improve on our service excellence.It is through our guests’ eyes to shed lights in areas that we can review, improve and develop further on our service excellence and I truly appreciate your valuable comments.Once again, we sincerely appreciate you sharing your comments with us and please let me know when will be your next visit to Shenzhen, I will be more than happy to assist you in person. We look forward to having you back again in the near future! Thank you.Kind regards,Nicholas TseGeneral Manager

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our hotel including our services and location have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time.We look forward to welcoming you back! Thank you.Kind regards,Nicholas TseGeneral Manager

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人，   感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。   诚挚的问候， 谢锦淘 总经理

Dear Anonymous, Warm greetings from JW Marriott Shenzhen Bao’An. Thank you for your valuable time taken to complete our online survey. Please allow me to extend my sincerest appreciation for choosing JW Marriott Shenzhen Bao’An for your recent trip to Shenzhen. I am disappointed to learn that you were not fully satisfied with your stay. I would be most grateful, should you find the time, to maybe give us a couple of points, where you felt we fall short of your expectations. This may enable us to make the necessary changes to improve our service in the future. Once again we thank you for always supporting the Marriott brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely, Bruce Zeng

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

尊敬的客人， 您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Dear Ns, Warm greetings from JW Marriott Shenzhen Bao’An! Thank you for your valuable time taken to complete our online survey. Please allow me to extend my sincerest appreciation for choosing JW Marriott Shenzhen Bao’An for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Please do not hesitate to continuously provide your feedback to us since feedbacks provided by our valued guests, like yourself, aid us to enhance our “home away from home” experience and maintain the standard that you have come to expect from our Marriott brand. Once again we thank you for always supporting the Marriott brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely,

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Dear Kam Shing, Warm greetings from JW Marriott Shenzhen Bao’An! Thank you for your valuable time taken to complete our online survey. Please allow me to extend my sincerest appreciation for choosing JW Marriott Shenzhen Bao’An for your recent trip to Shenzhen. Thank you for your kind comments and I am pleased to see that you had an enjoyable stay with us. Please do not hesitate to continuously provide your feedback to us since feedbacks provided by our valued guests, like yourself, aid us to enhance our “home away from home” experience and maintain the standard that you have come to expect from our Marriott brand. Once again we thank you for always supporting the Marriott brand. We are looking forward to welcoming you back to our hotel very soon. Yours sincerely, Bruce Zeng

尊敬的Anonymous 深圳前海华侨城JW万豪酒店向您致以最诚挚的问候。 在此非常感谢您花费宝贵的时间来完成我们的在线顾客满意度调查问卷。 我们很高兴及荣幸地看到您这次入住体验总体是满意的，我们一直追求着卓越服务，关于您对房间和都会尚膳餐厅服务上/食物质量的反馈，相信我们还有很大的进步空间，我们已经将这个问题汇报给房务总监，餐饮总监及总经理，他们是非常重视您的意见及建议，所以他们会进行相关的调查及跟进，以进一步改善我们在未来的服务标准。再次感谢您一直支持万豪品牌。 我们期待着很快欢迎您回到我们酒店并看到您提出建议后的变化。 谨上 Bruce Zeng

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. It is exciting to learn that our environment and services have provided a comfortable stay for you. Once again, we are truly excited to learn of your encouraging comments and we will take this as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! I would like to express my sincere appreciation for taking time to share your valuable comments which we take positively. It is with heavy heart to learn that the sound environment was not comfortable and we were not able to assist your trip to be more enjoyable. I personally shared your comments with our operations team. It may be the small details or simple requests but that can bring a comfortable environment and result in a very different stay experience for our guests which we need to focus on our JW Symphony Service. Once again, we sincerely appreciate you sharing your comments with us and please let me know when will be your next visit to Shenzhen, I will be more than happy to assist you in person. We look forward to having you back again in the near future! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. It is exciting to learn that our hotel design style and maintenance have provided a comfortable stay for you. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager

Warm greetings from JW Marriott Hotel Shenzhen Bao’an!We sincerely appreciate your valuable comments. It is with heavy heart to learn that your stay was not enjoyable because of the new construction around our hotel. Our hotel is located at the center of Bao'an District, Shenzhen, which is of significance in planning of the district. The future of this area is worth of expecting. I firmly believe that it is through our guests’ eyes for us to learn areas of improvement and develop further in our service excellence. With this, thank you for enjoying facilities and breakfast that we have prepared for you. We thank you for putting your trust in us so that we can strive to improve ourselves to the next service level. Please let me know when you next visit Shenzhen, we will ensure your stay will be is truly memorable. Kind regards, Nicholas Tse General Manager

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

尊敬的客人， 感谢您抽出宝贵的时间与我们分享您的住店体验，我们旨在为您提供舒适难忘的体验，您的反馈对于我们非常重要，让我们可以继续在未来提供卓越的JW交响乐服务。我们期待在不久的将来能再次欢迎您回来。 诚挚的问候， 谢锦淘 总经理

Warm greetings from JW Marriott Hotel Shenzhen Bao’an! Thank you very much for your warm comments and it has been our true delight to be a part of your trip experience in Shenzhen. We appreciate your loyalty to JW Marriott Hotel Shenzhen Bao’an. We will take your encouraging comments as a great opportunity to further improve on our JW Symphony Service to delivery service excellence. For future visits to Shenzhen or if you have any inquiries, please feel free to contact us at any time. We look forward to welcoming you back! Thank you. Kind regards, Nicholas Tse General Manager