Khách sạn Shirley

"Hotel itself was good. Customer service was lacking. Called a week ahead and day of asking if we could check in an hour early. Got there and were told we couldn’t, then saw several groups of people check in while we were waiting, we tried again and then they let us check in. Also told them our room was out of hand soap and body wash and never got it taken care of our entire stay."

"The elevator was down, we were told that the only room available was on the 3rd floor. When we tried to access the room, it seemed to be locked from the inside. We were then given a room on the first floor. The facility was clean enough. This is a budget establishment, and you get what you pay for."

"Overall, our experience was okay. However, wherever you turn, you notice little things . . . a loose shower handle, exposed nuts/bolts at the base of the toilet, etc. Simple maintenance issues that differentiate a down-at-the-heels hotel from a good property. As for room service, we never broke the code on which days our room might be made up. Better hotels tell you what you might expect at check-in. The hotel breakfast was no better or worse than that offered by the chains. On the plus side,...

"Great hotel, stayed twice"

"Overall, great hotel: clean rooms and common areas, comfy beds, good water pressure and temperature, effective darkening blinds, plenty of room space, and adequate breakfast offerings. The location is near ISU campus and nice shops and restaurants at easy walking distance. Parking is inconvenient being in a ramp across the street. Not too far away, but be aware of this in poor weather. Positives out weigh any negatives, I would stay here again."

"Great stay."

"Very nice"

"Nice location, plenty of space in the Loft room, and appreciate being pet friendly. The towels need an upgrade as does some of the interior. Breakfast is convenient and daily drink at the Bar is nice."

"Good hotel"

"Nothing"

"My room 124 looked like someone was trying to remodel but failed miserably. The light cover in the bathroom was broken and there was a sponge sitting on top of it. The toilet was inches from the wall and the seat was very loose. Also it looked like someone had capped off an old toilet between the tub and the toilet above ground. There were black spots on the mattress protector when I checked for bed bugs. My husband refused to sleep under the covers! Had everything in the area not been sold out...

"The staff were very kind and the room was spacious and clean. The pool was quite run down and the skimmer wasn’t working as there were a bunch of hairs floating in the pool. (Black hairs, my husband is ginger and I am blonde so it wasn’t ours). One of the pool ladders is loose and when I went to climb out it shifted and I hit my foot and fell back into the pool pretty hard."

"We came here late Thursday evening after severe storms in our area left us without electricity and water. We woke up early Friday to a room literally swarming with ants and packed up as quickly as possible, all while brushing ants off of ourselves. There was no management on site and no one willing or able to do ANYTHING other than take my name and number saying that management would contact me. They haven't. I have called multiple times only to get the run around and was even hung up on. AVOID...

"Was a clean room. bar wasn’t open or pool. And limited to only breakfast"

"Great stay!"

"The room was clean. There was a huge gap underneath the door to the hallway. We did not like that. It was loud at night."

"Not clean room"

"Great stay"

"Comfortable and location was great"