Search Hotels Near Shoppes at Grand Prairie, Peoria

"We checked in and found our room door was open and a fan in the room drying the carpet which was still wet. Went back to desk they removed the fan.the room was suppose to have a refrigerator but was not there.i went back to front desk she came to room to check then had one brought to us.the room had no chair to sit in at all. They hadto bring a chair for us.noticed room cold found a window open .there was only one partial roll toilet paper no extra one.again had to ask for another roll there was only 6 cars in parking lot so could of switched us rooms but didnt the indoor pool was closed early every evening.."

"Hotel staff was very helpful. Very knowledgeable and eager to help. Loved the ranch decor. Would definitely stay again when in the area. "

"Clean comfortable room "

"Room was very dusty "

"I had a very concerning experience during my recent stay. Upon opening the sofa bed in our room, I discovered bedbugs. After checking further, a chair in the room was heavily infested. One member of our party works in pest control and confirmed the issue immediately. I reported this to the front desk and requested someone come inspect the room, but staff refused. Due to the conditions, we did not stay in the room and were moved to another hotel. At that time, I was clearly told that I would receive a full refund and would not be charged. It has now been 12 days, and I have still not received any refund. Despite never staying in the original room, I was still charged. The next evening, after returning late at night from a state wrestling tournament with children, the general manager confronted us in a hostile and unprofessional manner. We were told we would not receive a refund and were threatened with removal from the property. We were also required to pay additional deposits. When I asked for documentation of a claimed inspection that supposedly found no issues, I was refused and accused of being untruthful. This experience involved a serious cleanliness issue, broken promises regarding refunds, and extremely poor customer service. I would strongly advise others to be cautious."

"Hot tub hot"

"Great staff. They were able to help us work out a scheduling snafu. "

"This was the worst experience I’ve ever had in a hotel. There were used condoms under the bed and condom wrappers on the floor. There was a black bag of disgusting contraband under the bed. The sheets were stained and gross and the room smelled like a trap house. If gross room and a terrible breakfast are your thing then this is the place for you. "

"I will start by saying the front desk staff were very kind. The room that we stayed in was nice. It was big and clean. The bed was clean but the mattress was very firm. We were on the second floor and there was a horrible smell (rotten fish???) that you could tell they were trying to hide/cover up with air freshener. That is a terrible mix! Down another hallway on the same floor was a very strong pet urine smell like it was set in the carpet. Yes they allow dogs. It was disappointing that there was not breakfast provided but that is my fault for not checking that before booking. There also not an area to gather to hang out with others if you’re looking to do that. We were in town for a baseball tournament and we enjoy hanging out with the team families during down time. "