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Nhận xét về Heritage Suites Hotel

5 out of 5
Heritage Suites Hotel
Wat Polangka, Phum Slok Kram, Siem Reap

Nhận xét

9,6

Ngoại hạng

Đánh giá 10 - Xuất sắc. 200/254 nhận xét" "
Đánh giá 8 - Tốt. 40/254 nhận xét" "
Đánh giá 6 - Được. 11/254 nhận xét" "
Đánh giá 4 - Kém. 3/254 nhận xét" "
Đánh giá 2 - Tồi. 0/254 nhận xét" "

9,6/10

Sạch sẽ

9,8/10

Nhân viên & dịch vụ

9,4/10

Tiện nghi, dịch vụ

9,4/10

Điều kiện & cơ sở vật chất nơi lưu trú

9,4/10

Thân thiện với môi trường

Nhận xét

10/10 - Xuất sắc

Kenneth

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room I stayed in has an outdoor space so that was really nice. I thought the location was great too even though the hotel was not super close to restaurants compared to other hotels. If you like tennis, the Raffles Hotel is only about a 7 minute walk away. All the staff were very friendly and always smiling. If there was one thing that was missing, I would say having some gym equipment would be it.
Lưu trú 4 đêm vào Tháng 5, 2024

10/10 - Xuất sắc

Erica

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
.
Lưu trú 4 đêm vào Tháng 3, 2024

10/10 - Xuất sắc

Rebecca

Lưu trú 1 đêm vào Tháng 4, 2024

10/10 - Xuất sắc

Christine

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel provided excellent customer service throughout our stay. The room was clean and comfortable. Breakfast was excellent and freshly prepared.
Lưu trú 4 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Janet

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 4 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Daniel

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Romantic ambience
Concierge was wonderful, set us up with several tours and our ride back to the airport. Pool in our room was refreshing, grounds were beautifully kept. Very romantic
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Damien

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
….
Lưu trú 2 đêm vào Tháng 2, 2024

10/10 - Xuất sắc

Justin

Lưu trú 2 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Anne

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The staff at Heritage Suites delighted us at every turn during our stay. The hotel is beautifully appointed, the staff is friendly and attentive, and the location is within walking distance of restaurants and shopping. If I could award more than 5 stars, I would. I’ll definitely stay here again.
Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Grant, Seattle

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
What sets this property apart is the wonderful staff, who are so friendly and grateful for your stay - they even learned my name after a couple days. The property is safe, clean, and luxurious. The bungalows give it a private home feeling. The only improvement this property could use is either a site-level water purifier, or a water purifier in each room, because the tap water comes out very faintly brown and smells faintly of sulfur. This is not a criticism of the hotel because it is likely every unfiltered water spigot in Siem Reap has this issue. The water was fine to shower in and bath and they provide bottled water for brushing teeth, but a site-level filter or room-level filter would be the only upgrade I'd made to this otherwise flawless property. Highly recommended to stay here!
Lưu trú 1 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

Siri

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Amazing stay, highly recommend
Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

KAIJIE

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Bed was beautifully decorated “Happy 9th Anniversary” with roses and rose petals 🌹 They have a steam room so awesome for the early morning steam bath and before swimming in the pool. I feel we had the best tour guide Mr Sothea and driver Mr Somedy. We may have done our back homework before going on the tour. Mr Sothea has given us more value with the history of Cambodia. His family and himself as a veteran soldier living it till today. We could see how the past between and present link to temples and mountains we were going to see. He is very clear in English language. He fulfills the fun facts of the building dimensions of the buildings and the moat around them. Very clear the year and event happened like a scholar knowing location of every line in the history book. Best of all emotifying the backstories of the buildings, carvings and statues, bringing them to life. We were like little kids listening in awe! Following every word and voice tonality to look forward to the next mind and emotion stimulation of the joys, the sorrows, passions and happiness like a mind movie. He is a good planner with the trips well thought out like a story board and always on top of what we’d do next. A very fit new grandfather who would climb every wall and “mountain” together with us. I just (want to) feel like every other tourist is envious of us having Sothea to be physically present, filling us up with education, leading us with smooth processes of every cognitive step.
Lưu trú 3 đêm vào Tháng 1, 2024

10/10 - Xuất sắc

LAM CHAI

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The suite was spacious and the facilities such as the private pool, jacuzzi and steam room were great and we enjoyed using them. It would have been even better if the jacuzzi had temp control as water could be cold. The staff were personable and friendly esp Sinat who took the time to get to know us. We appreciate their pleasantness and constant attention. I would overall highly rate this boutique hotel. Location is nicely situated across the bridge from the main shopping belt. Even then it was no prob using Grab or tuktuk to get around.
Lưu trú 5 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Kristen

Đi cùng bạn đồng hành
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing experience
Lưu trú 1 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Irela

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent service
Lưu trú 2 đêm vào Tháng 11, 2023

10/10 - Xuất sắc

Melinda, Denver

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I almost wanted to live there. Went for one night, stayed for three. Incredibly beautiful property, lush gardens and grotto pool, staff became like family, beautiful spa, TukTuk transportation. I will be back!
Lưu trú 1 đêm vào Tháng 9, 2023

10/10 - Xuất sắc

KENJI

Khách đi công tác, Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
綺麗で良かったです！ スタッフも親切でした！
Lưu trú 2 đêm vào Tháng 8, 2023

8/10 - Tốt

Lai Man Winnie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is very spacious and of good style. The food is great and staff members are very friendly!
Lưu trú 2 đêm vào Tháng 8, 2023

10/10 - Xuất sắc

Tom

Lưu trú 5 đêm vào Tháng 6, 2023
GM trả lời vào 27/06/2023
Dear Tom,I want to take the opportunity to thank you for taking the time to provide such a wonderful feedback following your stay with us at Heritage Suites Hotel.In the meantime have a lovely week and keep well.

10/10 - Xuất sắc

Shu-Chi

Đi cùng gia đình, Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved everything about this hotel!! From the second we step foot into the reception area, it felt like an oasis. The whole area had a pleasant jasmine scent that was very refreshing and inviting. Service from everyone was touch notch. They really aim to please. Our room was amazing! Everything exceeded our expectations and we had a pleasant surprise, there was a steam room in our room! I don’t remember reading about that amenity when we booked the family suite with pool. The buffet breakfast was also really nice! Small menu but had enough variety to meet everyone’s needs (we had a large party of 8).
Lưu trú 2 đêm vào Tháng 6, 2023
GM trả lời vào 27/06/2023
Dear Shu-Chi,It was such a heart-warming moment to open your review and read your complimentary comments following your stay with us here at Heritage Suites Hotel.We are incredibly happy that we were able to offer you an outstanding and memorable guest experience on this visit to Siem Reap. Thank you so much for choosing our intimate and homely hotel and we will most definitely look forward to welcome you back in the very, very near future.Kindest regards,General Manager.

10/10 - Xuất sắc

jungkyum

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
We got best service Its so beautiful and cozy hotel. All the staffs are super kind. The pool is not very big. But enough to enjoy under big tree.
Lưu trú 2 đêm vào Tháng 6, 2023
General manager. trả lời vào 27/06/2023
Dear Jungkyum,It was our pleasure to have had you both as our guests on your recent visit to Heritage Suites Hotel and we very much appreciate your overwhelming positive feedback which is very encouraging to read.We would love to have you come back for another visit to Heritage Suites Hotel and please let us know if you have any dates in mind and we will look into room availability and the best rates for the requested dates.Once again thank you for taking the time to review your experience and we will look forward to hear from you again soon.In the meantime I wish you a most pleasant week ahead.Kindest regards

10/10 - Xuất sắc

Lina

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
very friendly and kind staff Room was gorgeous Grounds terrific in a natural setting Very relaxing and calm
Lưu trú 1 đêm vào Tháng 5, 2023
General manager. trả lời vào 27/06/2023
Dear Lina,Thank you very much for your generous feedback following your stay with us. It is wonderful to know that you find everything to your liking and that we succeeded in making your time at Heritage Suites Hotel a special one to cherish for some time to come.We take so much pride in offering our guests an unique experience whilst staying with us and your comfort and satisfaction is of paramount importance to each and every member of our very dedicated team.We would be thrilled to have you return and please let us know if we can be of any assistance prior to or during your next visit to Heritage Suites Hotel.In the meantime have a good week and keep well and until next time.

4/10 - Kém

Rong

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 5, 2023
General Manager trả lời vào 06/06/2023
Dear Guest,Thank you for taking the time to share your review following your recent with us.I was deeply concerned to read your review and see that your stay was far less than satisfactory. As you can see from other traveller reviews, this certainly isn't the usual experience our guests enjoy when staying with us. Therefore, I was wondering if you would consider contacting me directly at the hotel so that I may address some of your points? I constantly look to improve our service and guest experience and I would really appreciate your feedback.Thank you once again for sharing your review. I do hope you consider my offer of contacting me directly, so that I may look to resolve some of your concerns.Kind regards,

10/10 - Xuất sắc

juan pablo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 5, 2023
Guest Services Team. trả lời vào 24/05/2023
Thank you for your most recent review of your stay with us.I am delighted that you had a fantastic time at our hotel and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Thank you

10/10 - Xuất sắc

Grant

Lưu trú 2 đêm vào Tháng 4, 2023
GM trả lời vào 06/05/2023
Dear Grant,Thank you very much for high score rating, please have a nice day.

10/10 - Xuất sắc

Santiago, Atlanta

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The hotel is a bit off the beaten path but still close, a 20 minute walk or quick Tuk Tuk ride to areas of interest in Siem Reap. The Spa services were top notch. The Suites are spacious and full of amenities, including a private pool and steam room in ours. The mattress was a little stiff for our liking. The property overall is beautiful, very green and well kept. And the staff were very attentive. I would highly recommend this hotel. It was worth every penny.
Lưu trú 3 đêm vào Tháng 4, 2023
GM trả lời vào 03/05/2023
Dear Santiago,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back in the near future.Warm regards,Sethya NhongGeneral Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Séjour fantastique
Nous avons passé un séjour fantastique à l'Heritage Suites Hotel ! Tout était parfait. Les chambres très confortables et spacieuses, la literie très agréable. L'offre du petit déjeuner très variée et de qualité. Nous n'y avons pas mangé mais les cocktails sont vraiment très bons (nous vous recommandons le Clouds of Cambodia). L'hôtel est très bien situé dans le centre de Siem Reap tout en restant très silencieux. C'est un havre de paix. Pour finir, les massages proposés dans le salon de massage situé dans la cour de l'hôtel sont variés et de qualité. Les masseuses sont très compétentes.
Lưu trú 3 đêm vào Tháng 1, 2023
GM trả lời vào 03/05/2023
Dear Guest,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,Sethya NhongGeneral Manager

10/10 - Xuất sắc

Todd

Lưu trú 2 đêm vào Tháng 4, 2023
Guest Services Team. trả lời vào 24/05/2023
Thank you for your most recent review of your stay here at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. Look forward to welcome you again to Heritage Suites Hotel.Best wishes,

10/10 - Xuất sắc

Natalie

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 3 đêm vào Tháng 4, 2023
GM trả lời vào 19/04/2023
Dear natalie,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regardsGeneral manager

10/10 - Xuất sắc

John and Marinda

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Hang on to your hat's boys and girls! I have to tell you about a wonderful hotel in the heart of Siem Reap! It is the Heritage Suite Hotel and it's a beautiful hotel quietly located in the city next to a primary school. Once you pull into the entryway, you are greeted with a very nice garden that has two old school Mecedes-Benz parked in the front. The place gives you a slight colonial feel which works well with this hotel. You are immediately greeted by the staff (Mr. Long and the gang) and quickly tend to your needs (we received a cool towel and a tasty Cambodian Tea). The front of the hotel also serves as the restaurant area which is very clean and spacious. The mood is very calming as you listen to the jazz of a small quartet in the background. Once you are checked in, the wonderful staff takes you to your room. We have a family of three (adult son) so we rented two bungalow rooms with a patio. The rooms are very spacious and more modern than I expected. The decorum fits with the island theme with beautiful wood trim and bright colors. The steam room was a big hit with my wife. But the best part about this hotel is the SERVICE!!!! Oh yes, you will feel well cared for at this place here my friends. We had Finan and Sinat as our maître d and they were fantastic! We stayed there for 8 days and every day they took the time to find out what we wanted and yet gave us space to enjoy our meal experience. No detail was missed, and they were so pleasant to meet eve
Lưu trú 8 đêm vào Tháng 3, 2023
GM trả lời vào 19/04/2023
Dear John and Marinda,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General Manager.

10/10 - Xuất sắc

Nicole

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great intimate services. We were treated very well and received personalized services. It felt like we were the only ones there because they were so attentive. Excellent!
Lưu trú 2 đêm vào Tháng 4, 2023
GM trả lời vào 19/04/2023
Dear Nicole,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General manager.

10/10 - Xuất sắc

Masahiro

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 4 đêm vào Tháng 3, 2023
GM trả lời vào 03/05/2023
Dear Masahiro,Thank you for taking the time to share your review. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,General Manager

10/10 - Xuất sắc

Aymen

Đi cùng gia đình và trẻ nhỏ
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Amazing service by chearful and friendly staff.
Lưu trú 2 đêm vào Tháng 3, 2023
GM trả lời vào 19/04/2023
Dear Aymen,Dear Inez A,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards

10/10 - Xuất sắc

Inez A, Brooklyn

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
This hotel deserves 10/10 rating. Loved our stay. The staff was unbelievably pleasant and wonderful. Tola and Phanith were outstanding. The property is clean. It is walking distance to pub street but quiet and relaxing. Breakfast was also superb! Highly recommend!
Lưu trú 3 đêm vào Tháng 3, 2023
GM trả lời vào 19/04/2023
Dear Inez A,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you.We hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards

10/10 - Xuất sắc

Xavier

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Excellent hotel, great staff and service, great location, ideal to explore Siam Reap and the temples. The room and the breakfast were perfect. The activities team very helpful in organising everything for us. Highly recommended.
Lưu trú 4 đêm vào Tháng 3, 2023
GM trả lời vào 14/03/2023
Dear Xavier,Thank you for taking the time to share your review following your recent stay with us.I am delighted that you had a fantastic time with us and it was wonderful to read how much the team exceeded your expectations. It is our passion to care for our guests and it was our pleasure to have hosted you. We hope very much to welcome you back to Heritage Suites Hotel in the near future.Warm regards,Guest services team.

10/10 - Xuất sắc

Patricia

Lưu trú 3 đêm vào Tháng 3, 2023
Guest Services Team. trả lời vào 14/03/2023
Dear Patricia,Thank you so much for your excellent review, It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 - Xuất sắc

Thomas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Relaxed base for exploring Angkor and Siem Reap
We stayed at HSH for 4 days, using it as a base for exploring Angkor / Siem Reap and the surrounding area. We loved staying there - in fact my kids did not want to go back. I can only recommend the staff for creating such a relaxed and friendly atmosphere. This is a smaller "boutique" style hotel, quiet and a bit away from the main areas, restaurants etc. However not further away than a short ride in a remork.
Lưu trú 5 đêm vào Tháng 2, 2023
Guest Services Team. trả lời vào 14/03/2023
Dear Thomas,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us at Heritage Suites Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 - Xuất sắc

Thomas

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Wonderful staff, with excellent spa services.
Lưu trú 1 đêm vào Tháng 2, 2023
Guest Service Team. trả lời vào 14/03/2023
Thank you for taking the time to share your review following your recent stay with us, It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 - Xuất sắc

sylvain

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Très bonne option à Siem Reap : hôtel raffiné, assez bien placé, petit-déjeuner et menus de très bon niveau. Prendre un verre dans la journée autour de la piscine ou au bar le soir est aussi très agréable. Le plus gros point fort est le haut niveau de service : la gentillesse et l’efficacité des équipes sont exceptionnelles.
Lưu trú 2 đêm vào Tháng 1, 2023
Guest Service Team. trả lời vào 14/03/2023
Dear Sylvain,Thank you for taking the time to share your review following your recent stay with us.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us at Heritage Suites Hotel.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Warm regards,

8/10 - Tốt

Alexis

Lưu trú 3 đêm vào Tháng 1, 2023
Guest Service Team. trả lời vào 14/03/2023
Dear Alexis,Thank you for your review, please have a nice day.

10/10 - Xuất sắc

Ricardo

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great!
Really appreciate the amazing efforts to get things in a very good shape after COVID-19. Minor things to improve but totally understandable after almost three years of restrictions. Lovely crew, great breakfast and lunch, beautiful swimming pool.
Lưu trú 2 đêm vào Tháng 1, 2023
Sethya Nhong trả lời vào 24/01/2023
Dear Ricardo,Thank you for taking the time to share your review following your recent visit to Heritage Suites Hotel.I am so pleased to read that you had a wonderful time at our hotel. I have shared your feedback with the team, and we look forward to welcoming you back again in the future.Warm regards,Hotel Manager.

10/10 - Xuất sắc

Ota

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 12, 2022
Sethya trả lời vào 13/01/2023
Dear Guest,Thank you for good feedback and we are looking forward to welcoming you to Heritage Suites Hotel in the near further.Best regards,General mangaer.

10/10 - Xuất sắc

Lauren

Lưu trú 3 đêm vào Tháng 12, 2022
Sethya trả lời vào 13/01/2023
Dear Guest,Thank you for excellent rating us following your recent stay at Heritage Suites Hotel, we are looking forward to welcoming you in the not too distance further.Kindest regards,General Manager.

10/10 - Xuất sắc

Jackie

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Loved the private pool, and the staff were super accommodating and helpful.
Sethya trả lời vào 26/12/2022
Dear Kackie,Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.We really enjoyed reading about your stay and all of the aspects of the hotel which you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time in Siem Reap with us. I will pass on your kind words to the team.It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back to your 'home away from home' again in the future.Warm regards,General manager

10/10 - Xuất sắc

Yiru

Lưu trú 3 đêm vào Tháng 11, 2022
Sethya trả lời vào 21/11/2022
Dear Yiru,Thank you for the high rating on your stay experienced at Heritage Suites Hotel. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.Best wishes,

10/10 - Xuất sắc

Ellie Rose

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
A+ Food, Staff, and Property
My partner and I had a wonderful stay here during our visit to Siem Reap. The property was beautiful, staff was lovely, and the tour we arranged through the hotel was perfect. The only negative for us was the bed was rather hard, which we have found a lot in Southeast Asia- so that may just be something to get used to here.
Lưu trú 2 đêm vào Tháng 10, 2022
Guest Service Team. trả lời vào 14/03/2023
Thank you for taking the time to share your review following your recent stay at Heritage Suites Hotel.I am so pleased to read that you had a wonderful time at our hotel. I am so pleased to read that you had a wonderful time at our hotel. We take pride in our service and attention to detail and I am thrilled you found our service to be of high standards. I have shared your feedback with my team and it made us all very proud! we hope very much to have the chance to welcome you back again in the future.

10/10 - Xuất sắc

Feres

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
A property where the whole staff makes feel like home. Very quiet safe and nice area, where you could walk 10-15mn to get to the main places. Food is also good.
Lưu trú 4 đêm vào Tháng 9, 2022
Guest Service Team. trả lời vào 14/03/2023
Our team really enjoyed reading about your visit and the aspects of the experience you most enjoyed. Please allow me to take this opportunity to thank you for choosing to spend your time with us at Heritage Suites Hotel. Please have a nice day.

8/10 - Tốt

Greg

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Nice but a little bit underwhelmed
Heritage Suites was recommended to me so gave them a try. Overall a nice property and not too far from the main hustle and bustle of Siem Reap. Services was good, although the ‘free airport transfer’ is little misleading. They’ll pick you up but have to pay to return. Strange approach ($15 also excessive when a tuktuk is $3 max). During our stay we had to “fight” for the AC remote. They removed it from the room because the central AC was activated on our second night, but it wasn’t powerful to cool the room. Their argument was we didn’t need to use the two standalone chillers so stopped us by removing the remote. We had to argue to get it back (kinda rude given price if the stay). Next day same happened, remote removed while we were out. For the 4th night we hid the remote! Silly games. Also on the 4th night the main gate was locked. It 2:30am and nobody could be contacted to open it. We had to risk injury and climb over. Not great for a 5 star. Overall though an OK stay. Their email communication prior the stay are efficient and give confidence of a good stay. The stay itself was a little ammeter in delivery. I’ll cut them slack give the struggles they must have had during the lockdowns. Hopefully they’ll improve for future visits.
Lưu trú 4 đêm vào Tháng 7, 2022
Guest Service Team. trả lời vào 14/03/2023
Dear Greg,Thank you for take your time to write the review. It was our pleasure to have hosted you, and we hope very much to have the chance to welcome you back again in the future.

10/10 - Xuất sắc

Claire, Nyc

Đi theo nhóm
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Great customer service and great location. It's not too far from the major tourist sites.
Lưu trú 2 đêm vào Tháng 3, 2020
Beatrice Cruz trả lời vào 25/03/2020
Dear Claire, Greetings from Heritage Suites Hotel. We are very pleased to know that you had enjoyed your recent stay and for highlighting our "Great customer service and great location" We look forward to your next return in our Heritage. Kind Regards, Beatrice Cruz Community Manager

10/10 - Xuất sắc

Khách đã xác thực

Thích: Sạch sẽ, nhân viên & dịch vụ
The staff great.quite hotel.relaxing.food very good.
Lưu trú 4 đêm vào Tháng 2, 2020
Beatrice Cruz trả lời vào 28/02/2020
Dear Valued Guest, Warm Greetings from Heritage Suites Hotel, Thank you for taking the time to share your experience here with us, We are glad that you had a great stay and that you find all the aspects of our property pleasing. We look forward to welcoming you again in our Heritage. Kind Regards, Beatrice Cruz Community Manager