Search Country Houses in Sierra de la Laguna

"Great staff. Very helpful. Rooms need some tender loving care but beds were aweome"

"Staff was great over all, great resort in all aspects. "

"Resort is a bit dated. Stayed at other Secrets properties and food was so mich better at other locations."

"Staff is horrible …. They have the worst attitude Nothing worse then going on vacation and being served with a bad attitude management should have only the best personalities assist the guests…. I will not be returning…. The Riu palace in Cancun has great staff super friendly and I tip them good"

"Absolutely 5 star from check in to check out the first time. Being part of a flight crew, we came back a week later and a noticeable change compared to the first visit - lots of amenities in the room and the mini bar was kept stocked first go-around. Second visit, no bathroom amenities, tv guide wasn’t working, phone wasn’t charged, and the mini bar was never restocked. Somewhat torn on how to rate."

"Really enjoyed the property. Clean with very friendly staff - concierge Ashley and Angel at the pool! Beach is small and water unusable most of our stay (May). The restaurants were OK. The menus were complex if you aren’t a foodie. Steak House was outrageously priced for a good steak. Food around the pool was great for lunch! Still loved the all-inclusive aspect! All in all we would go back. "

"Nuestra estancia fue exelente. Exelente staff y amenidades. Definitivamente regresaremos"

"Honeymoon from hell.... broken shower, broken hot tub, room service never got our order correct, app did not function properly, and staff kept coming in amd out of the room so i got no sleep. Beds were hard and very small. Husband and i ended up sleeping in separate beds on our honeymoon because they were so small. Air conditioning did not work in the kitchen/dining room/den area but weather was nice so we survived. Buffet was not open on the weekends."

"The timeshare person Jira was very unprofessional not happy we didn’t purchase one."