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"No plates, glasses. Burn hole in quilt. No plug in sink, mold smell. Top sheet on sideways. Bedside light disconnects and one red light bulb."

"The staff went above and beyond to help"

"There were not many amenities. Restaurant and pool were at other location. Parking out front was tiny spaces and most vehicles took up more than one space. Room was clean, bed was good. The only staff was the front desk staff and she was pleasant. There is a train that can be a bit loud at night."

"Always the best in all the ways!"

"Parking wasn’t great very little guest parking and then you have to pay to park on the street Staff was friendly and place was comfy"

"Clean rooms and reasonably priced. Good for a stopover."

"Fantastic boutique hotel that feels like a quaint historical "all inclusive". The 2 restaurants and pub feature delicious and unique creations served by the friendliest servers I have encountered! Location in downtown Nelson is perfect for exploring on foot. Rooms have been modernized but feel cozy. There is a bar fridge but no microwave oven. One cup coffee maker included. Feels like a home away from home. Love it all!"

"Great location and short walk to some great restaurants"

"Great location: walking distance to restaurants and shopping. Quiet, and comfortable beds"

"It was a cool room loved the exposed brick and it was spacious and clean. Would have liked some black out curtains and it was disappointing that the body spray in the shower wasn’t working. Otherwise it was a fantastic location to venture downtown. Appreciate that it was pet friendly."

"Friendly helpful staff. Great rooms"

"Old but cleaned! We couldn’t start the heating system so it was cold. The reception lady was lovely and easy access to the kitchen"

"Clean room and staff were good at check in"

"The room was dated and the carpet was filthy. The breakfast was very simple."

"Clean, included fridge and microwave. Helpful staff"