Ranches in Solidaridad

"Very clean rooms. They did rooms service every day. The staff was very kind and helpful. "

"The room and all areas of the resort were very clean and staff was always working to ensure that "

"No vale lo que cuesta"

"Property is clean. Staff is very nice and made the trip more pleasant. However, there is nothing to do at this hotel. The beach nearby is awful. I will definitely stay closer to Cancun next time and choose a resort with more activities and have a great beach. For me, this would be a good hotel for a one night stay but it’s too far from the airport to be that. So overall, not worth the money. Also, the sister properties aren’t any better. "

"The room was clean and well stocked when we arrived. All the staff we encountered was amazing. Get a cabana it is worth the cost and the service is amazing. The food is your typically AI fare but they try to keep it fresh and will do their best to make you something fresh if you’d like. I loved the location and we felt same most of the time. The only issue we had was a drunkin domestic dispute down the hall. A man was yelling obscenities and attempting to kick in the door. Security seemed slow to respond and there is no way it wasn’t heard because it was near the front. It went on for far too long and left me questioning the quality of the security. "

"Poor customer service. Food is terrible. "

"Visiting this Riu property was excellent, you did not want for anything, the beach was large, pool side seating was great and the staff took care of anything you asked for. We had a wonderful time."

"The hotel has a good location and a very pleasant environment. The buffet offers excellent variety and quality, especially for breakfast and lunch. However, I believe the dinner options could be improved, as they were not as impressive. One downside was that we found some cockroaches in our room, which was disappointing and something the hotel should definitely address. Overall, it is a good place to stay if you are looking to have fun, enjoy drinks, and meet new people."

"Overall, Ocean Riviera Paradise is a beautiful resort with strong amenities. The beach, pools, and restaurants were enjoyable, and my son had an amazing time, he made friends and truly enjoyed the experience. Unfortunately, there were some major inconsistencies in service. Our original room was next to active construction, and the paint smell was overwhelming. After we raised the concern, we were moved to a one-bedroom suite in the Privilege section, which was much better. However, despite being placed in that section, we were not given access to Privilege amenities because we had green wristbands instead of black. This caused repeated issues, we were denied entry to certain restaurants, could not access services in that area, and were even turned away when trying to get towels at the Privilege pool. What was most concerning was that staff repeatedly pointed out that we “booked through Expedia,” and it felt like that came with a lower level of service. The overall experience made us feel singled out and unwelcome at times. As a parent, it was especially disappointing to have my child notice and question why we were being treated differently. The resort has great potential, but better coordination and consistent guest service are needed."