Standard Room, 2 Beds | Bộ đồ giường cao cấp, chăn bông, nệm có lớp đệm bông

Nhận xét về Resthaven Tahoe

3 out of 5
Resthaven Tahoe
4145 Manzanita Ave, South Lake Tahoe, CA

Nhận xét

8,8

Xuất sắc

Đánh giá 10 - Xuất sắc. 429/666 nhận xét" "
Đánh giá 8 - Tốt. 137/666 nhận xét" "
Đánh giá 6 - Được. 35/666 nhận xét" "
Đánh giá 4 - Kém. 36/666 nhận xét" "
Đánh giá 2 - Tồi. 29/666 nhận xét" "

9,2/10

Sạch sẽ

9,2/10

Nhân viên & dịch vụ

7,8/10

Tiện nghi, dịch vụ

8,6/10

Điều kiện & cơ sở vật chất nơi lưu trú

7,8/10

Thân thiện với môi trường

Nhận xét

4/10 - Kém

jnanedar

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
It’s bearly a one bedroom home. Bathrooms are small and no proper doors
Lưu trú 2 đêm vào Tháng 3, 2024
Riel trả lời vào 17/05/2024
Dear Jnanedar,Greetings from Resthaven Tahoe! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed. We are looking forward to welcoming you again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

juliann

Lưu trú 1 đêm vào Tháng 4, 2024
Riel trả lời vào 16/05/2024
Dear Juliann,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

A N M Wasekul

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Cozy and clean
Lưu trú 1 đêm vào Tháng 4, 2024
Riel trả lời vào 21/04/2024
Dear A N M Wasekul,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us this lovely review.We love being your home away from home and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Shelley

Thích: Sạch sẽ
Great bed, nice and quiet area. I’m 5’5” and I was pretty much drowning because the shower head could not be adjusted down. Other than that, it was great!
Lưu trú 1 đêm vào Tháng 4, 2024
Riel trả lời vào 06/04/2024
Dear Shelley,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Aaron

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Staff was awesome! Wish we didn’t have to do all over the phone
Lưu trú 1 đêm vào Tháng 4, 2024
Riel trả lời vào 06/04/2024
Dear Aaron,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Meredith, Missouri City

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 3 đêm vào Tháng 3, 2024
Riel trả lời vào 01/04/2024
Dear Meredith,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

VARSHA

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The rooms were very well maintained.Property is very clean and it felt safe
Lưu trú 2 đêm vào Tháng 3, 2024
Riel trả lời vào 26/03/2024
Dear Varsha,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Rick, Abingdon

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The firepit 🔥 was very nice and relaxing to come back too after a long day. It was also very nice to have access to the shared kitchen area that had free coffee.
Lưu trú 3 đêm vào Tháng 3, 2024
Riel trả lời vào 24/03/2024
Dear Rick,Greetings from Resthaven Tahoe! We are delighted to hear that you enjoyed the firepit during your stay with us! There's something truly special about unwinding by a warm fire after a long day. It's a pleasure to know that it added to your overall experience.Additionally, we're glad you found the shared kitchen area convenient and enjoyed the complimentary coffee. We strive to provide amenities that make our guests feel at home, and it's wonderful to hear that it contributed to your comfort during your time here.If there's anything else we can do to enhance your stay further, please don't hesitate to let us know. We want to ensure that your time with us is as enjoyable and relaxing as possible. Thank you for choosing to stay with us, and we hope to welcome you back again soon!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Adrian

Đi cùng gia đình
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
All good
Lưu trú 1 đêm vào Tháng 3, 2024
Riel trả lời vào 04/03/2024
Dear Adrian,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

4/10 - Kém

Zhiyuan, Milpitas

Đi cùng gia đình
Không thích: Nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The check-in process was not as convient as it seems. Everything is QR-code-based, so if you don't happen to have good internet connection, don't except to receive the access code on time. Luckily there was someone in the common area that helped us checking in. However, when we finally made it to the room, we found no toiletries availabe. No shampoo, no soap. I had to text the so-called 24/7 service, but got no reply even after we checked out. The room is clean in total, but we saw a small mouse outside another guest room in the morning.. The only good thing is that they offer a small self-service kitchen in the common area, and all the snacks and drinks are free of charge. Apparently it doesn't match the 3-star rating even though the price is high enough.. Will not recomment this place to any one..
Lưu trú 1 đêm vào Tháng 2, 2024
Riel trả lời vào 27/02/2024
Dear Zhiyuan,Greetings from Resthaven Tahe! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services.We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed.Once again, we appreciate your feedback and thank you for bringing this to our attention. We love being your home away from home and would love to continue being that special place for you anytime you're back in town.We are looking forward to welcoming you again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Jack

Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We liked that Resthaven was close and very walkable to the village. The room felt cozy and safe after a day of skiing. Upon arrival to our room, we were pleased to find out the fire place was on. Was a great touch after a long drive from Los Angeles. The contactless check in was nice because we got in at 2am and did not need worry about anything. The communal area was an added bonus as well. It was nice to enjoy a cup of coffee and snacks in the morning before going skiing. Would want to visit in the summer to experience the communal outdoor area. We briefly met the property manager (Chris?) and he was extremely welcoming and kind. He made sure to ask if we were having a good time and let us know that if there’s anything we need we can reach out to him.
Lưu trú 3 đêm vào Tháng 2, 2024
Riel trả lời vào 27/02/2024
Dear Jack,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback regarding our hotel and staff is very heartwarming and we appreciate it very much.We love being your home away from home and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Martha, Morgan Hill

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
We stayed in the 2 bedroom suite which was real comfortable for the 7 of us (3 adults, 4 teens) during February. The first living room area was a good area for all our snowboarding gear and boots. The kitchen was spacious and I appreciated the complimentary snacks. Only feedback would be to improve the bathroom doors; one was a curtain and other didn't close all the way.
Lưu trú 3 đêm vào Tháng 2, 2024
Riel trả lời vào 24/02/2024
Dear Martha,Greetings from Resthaven Tahoe! Thank you for taking the time to share your experience with us. We are thrilled to know that you had a comfortable stay with us. We have taken note of your comment about the bathroom doors, and thank you for letting us know.We hope that you can give us another chance and come visit us again with assurance of marked improvement.Regards,Guest Services TeamResthaven Tahoe

6/10 - Được

Yingshi

Không thích: Điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 2, 2024
Riel trả lời vào 23/02/2024
Dear Yingshi,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

2/10 - Tồi

warren

Lưu trú 1 đêm vào Tháng 2, 2024
Riel trả lời vào 23/03/2024
Dear Warren,Greetings from Resthaven Tahoe!Thank you for staying with us. We appreciate your time sending us a review. Please accept our sincerest apologies for the inconveniences you experienced during your recent stay with us. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs.Our team is committed to delivering exceptional service and is more than delighted to take part in these changes. With this, may you kindly share with us your experience?We are looking forward to welcoming you back! Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Jesus Martin, Hayward

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The checking was something very new to me, even tho it took a littlw while to get everything straight it was good. Loved the common earea and the free amenities they had.
Lưu trú 1 đêm vào Tháng 2, 2024
Riel trả lời vào 19/02/2024
Dear Jesus,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are glad to know that you loved the common area and the amenities we have. We are looking forward to welcoming you back again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Francisco

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Very Enjoyable Stay.
This hotel was cozy, clean, and quaint. It was very close to the Casino and perfect for our dinner reservation plans at Hell's Kitchen Tahoe. There was no front desk and everything was done on-line which was different but my wife and I enjoyed our stay.
Lưu trú 1 đêm vào Tháng 2, 2024
Riel trả lời vào 13/02/2024
Dear Francisco,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your time sending us this lovely review. Your feedback is very heartwarming, and we appreciate it very much.We love being your home away from home and would love to continue being that special place for you anytime you're back in town. We are looking forward to welcoming you again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

6/10 - Được

mohammad

/
Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 01/02/2024
Hi Mohammad,Greetings! Thank you for staying with us. We appreciate your time sending us a review and we'd like to know more about your stay. We plan to share it with our team and to address the issues immediately. We are looking forward to welcoming you back again. Have a lovely day!Regards,Civilian Reservations

6/10 - Được

Silverio

Mucho ruido, en la parte de arriba no dejaron dormir
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Services Team trả lời vào 29/01/2024
Hola Silverio,Gracias por estar con nosotros. Nos gustaría disculparnos por los inconvenientes que haya experimentado durante su estancia. Esperamos que esto no le impida seguir experimentando lo que nuestra propiedad tiene para ofrecer y esperamos su regreso.Saludos,Resthaven Tahoe

10/10 - Xuất sắc

Jamila

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
For a one night stay it wasn’t a bad place to stay. Clean room, clean bed, small bathroom the tub was draining slowly though, mini fridge, small tv, nice heater. Very friendly staff. The place is within walking distance of many shops, restaurants, casino and heavenly gondola ride and ski resort a family fun activity.
Lưu trú 1 đêm vào Tháng 1, 2024
Guest Services Team trả lời vào 29/01/2024
Hi Jamila,Thank you for staying with us! We look forward to welcoming you back. Regards,Resthaven Tahoe

6/10 - Được

Sara

Thích: Sạch sẽ
The property was nice. The bed was comfortable. The room was clean. The only downfall was the bathroom. The door did not close and the shower head was not installed properly. The shower only faced toward the wall and it couldn’t be adjusted. Very uncomfortable shower.
Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 22/01/2024
Dear Sara,Greetings from Resthaven Tahoe!Thank you for staying with us and you for sharing your feedback, and we're glad to hear that you found the property nice, the bed comfortable, and the room clean. However, we apologize for the inconvenience you experienced with the bathroom, particularly the door not closing and the issue with the shower head.Your comments are valuable, and we take them seriously. We will address these concerns promptly to ensure a more comfortable experience for our guests in the future.We have forwarded this and reported to the management. Again, we want you to know that we are committed to providing the best possible service, and we are sorry to learn that we fell short of your expectations. We are looking forward to host you again, soon! Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Khách đã xác thực

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 1, 2024
Riel trả lời vào 22/01/2024
Dear Guest,Greetings from Resthaven Tahoe! Thank you for staying with us and for giving us feedback. We are thrilled to know that you had a good stay with us. We'll be sharing this with the rest of the team. See you again, soon!Regards,Guest Services TeamResthaven Tahoe

6/10 - Được

Gigi

Close to main street
Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 22/01/2024
Dear Gigi,Greetings from Resthaven Tahoe! Thank you for staying with us and taking time to send us feedback. We are thrilled to know that you had a good stay with us. We'll be sharing this with the rest of the team. See you again, soon!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Mona

Đi theo nhóm, Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The location was very convenient and there is lots to do around the area. Clean rooms and great ambience
Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 21/01/2024
Dear Mona,Greetings from Resthaven Tahoe! Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our hotel's location convenient, with lots to do around the area. It's great to know that you enjoyed the clean rooms and the overall ambiance.Your satisfaction is our priority, and we appreciate your feedback. If there's anything specific you loved or if you have any suggestions for improvement, feel free to share.We look forward to welcoming you back for another enjoyable stay in the future!Regards,Guest Services TeamResthaven Tahoe

4/10 - Kém

Chun Cheung

Đi cùng gia đình và trẻ nhỏ
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Maybe a shell of something decent. We got the big room with the kitchen. The room is made up with multiple extensions and the extension doesn’t even get heat. Carpet was filthy, floor was dirty, everything in the kitchen were greasy to the touch. Pots and pans were dirty and worn. Paper towels were down to last few sheets and no replacement. Beds and bathrooms were acceptable.
Lưu trú 1 đêm vào Tháng 12, 2023
Khaz trả lời vào 19/01/2024
Please accept our sincerest apologies Chun Cheung for the inconveniences you experienced during your recent stay with us. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes.We are looking forward to welcoming you back to Resthaven Tahoe.

6/10 - Được

Dillon

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
when we first got there, we didnt have a code sent to our email after the “pre check in” luckily the groundskeeper was there to help assist us, if he hadn’t been there i don’t know if we would’ve gotten in. our heater was extremely loud, i woke up multiple times through the night hearing it, same with creaking and popping of the upstairs floors. other than those two things, overall it was nice and clean
Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 08/01/2024
Dear Dillon,Greetings from Resthaven Tahoe!Thank you for staying with us. We recently received your feedback, and we want to sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is incredibly valuable to us, and we take it seriously.We have forwarded this and reported to the management. Again, we want you to know that we are committed to providing the best possible service, and we are sorry to learn that we fell short of your expectations. Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Kaitlyn

Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 08/01/2024
Hi Kaitlyn,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

6/10 - Được

BASIT

Thích: Sạch sẽ, tiện nghi phòng
Không thích: Nhân viên & dịch vụ
Average rooms and an okay accommodation.
Average stay, light in the shower did not work asked the attending to have it fixed but to no avail even called the front dest number and asked them two times to fix it.
Lưu trú 1 đêm vào Tháng 1, 2024
Riel trả lời vào 04/01/2024
Dear Basit,Greetings from Resthaven Tahoe!Thank you for staying with us. We recently received your feedback, and we want to sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is incredibly valuable to us, and we take it seriously.We have forwarded this and reported to the management. Again, we want you to know that we are committed to providing the best possible service, and we are sorry to learn that we fell short of your expectations. Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Wendelin, GILROY

Đi cùng bạn đồng hành
Thích: Nhân viên & dịch vụ
More of 3.5 stars, close to the stores/food. Anywhere from 5-10 min walk. The place is small cute with the wood rustic look. The cons, if you’re a light sleeper. Theres a lot of noise from people walking or hanging out by the fire. States quiet noise after 10pm but ppl were not respectful about it. I was not able to sleep since people were making a lot noises voices/steps vibrating/echoing after 11:30pm. Did not like the shower curtain bc it was not weighted it kept sticking to my leg which is kind of annoying.
Lưu trú 2 đêm vào Tháng 12, 2023
Riel trả lời vào 04/01/2024
Dear Wendelin,Greetings from Resthaven Tahoe!Thank you for staying with us. We recently received your feedback, and we want to sincerely apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is incredibly valuable to us, and we take it seriously.We have forwarded this and reported to the management. Again, we want you to know that we are committed to providing the best possible service, and we are sorry to learn that we fell short of your expectations. Regards,Guest Services TeamResthaven Tahoe

2/10 - Tồi

Fahimshah

Đi theo nhóm, Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The picture of the hotel is taken in a way to show that there is a specific fire place and barbecue place for each each room which is not. There is only one barbecue place for the whole hotel which contains a fire place. You can not use it freely since you have to share it with other people staying in the hotel. You can’t make too much noise either cause it will likely annoy other people staying at the hotel. Also when you’re staying at a room in this hotel with other people you have very low privacy since the bathrooms don’t have locks. While sleeping at this hotel it was very cold. The blankets doesn’t even keep you warm. It was freezing cold the night that I was staying at this hotel. I really don’t recommend this hotel.
Lưu trú 1 đêm vào Tháng 12, 2023
Riel trả lời vào 01/01/2024
Dear Fahimshah,Greetings from Resthaven Tahoe! Thank you for staying with us and for taking the time to share your feedback. We genuinely appreciate your honesty and value your input as it helps us improve our services. We are sorry to hear about your experience, and we want to assure you that your concerns have not gone unnoticed.We have forwarded this and reported to the management. Again, we want you to know that we are committed to providing the best possible service, and we are sorry to learn that we fell short of your expectations. Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Benjamin

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Great location, great guest room amenities
The guest service room is such a nice touch! We loved the place and recommend it to anyone traveling with some intent to cook their meal in house.
Lưu trú 3 đêm vào Tháng 12, 2023
Riel trả lời vào 26/12/2023
Hi Benjamin,Greetings! Thank you for staying with us. We appreciate your time sending us a review. Your feedback about our service room and our place is heartwarming and we appreciate it very much.We are looking forward to welcoming you back again. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Ashley

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 2 đêm vào Tháng 12, 2023
Riel trả lời vào 20/12/2023
Hi Ashley,Greetings! Thank you for staying with us. We appreciate your time sending us a review. We are looking forward to welcoming you back again. Have a lovely day!Regards,Resthaven Tahoe

4/10 - Kém

Valerie

Thích: Nhân viên & dịch vụ
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The bathroom shower was super small. The toilet ran every time it was flushed and we had to take the top off to fix it every time. Also saw a roach in the bathroom. Other than those issues the place was OK for a quick weekend stay. The bed and pillows were very comfortable. It’s walkable to Heavenly Village. The roach ruined it for me though and would not return because of this.
Lưu trú 2 đêm vào Tháng 11, 2023
Resthaven Tahoe trả lời vào 28/11/2023
Thank you so much for your review, Valerie.We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please be assured that we will be sharing your complete review with the rest of the team to ensure that we learn and grow from your remarks.

Regards,Guest Services Team

10/10 - Xuất sắc

Quang, MIDWAY CITY

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The room is nicely warm for this cold winter!
Lưu trú 1 đêm vào Tháng 11, 2023
Riel trả lời vào 27/11/2023
Dear Quang,Greetings from Resthaven Tahoe! Thank you for staying with us. We appreciate your review. We are looking forward to your next stay with us. Have a lovely day!Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

edgardo

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 1 đêm vào Tháng 11, 2023
Riel trả lời vào 10/11/2023
Hi Edgardo,Greetings! Thank you for giving us a 10 out of 10 review! We are looking forward on your next stay with us!Regards,Guest Services TeamResthaven Tahoe

2/10 - Tồi

James

Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi phòng
Pictures dont add up to the real experience.
Firstly, the only lock you have for your room is a typical turn-key with no deadbolt or chain. Major safety concern? The code was wrong to get into my room. This Covid style no contact style business operations is terrible. The phone number sent via email was incorrect. I had to find an information board posted on the property to get a working customer service number. The cable wasn't working and I had to manually restart the system. Bathrooms don't have an exhaust fan. Theres almost no actual networking/work area. I seriously dont know how this place was an 8.8. It should sit in the low 6s.
Lưu trú 1 đêm vào Tháng 11, 2023
Resthaven Tahoe trả lời vào 06/11/2023
Thank you for taking the time to review Resthaven Tahoe, James.We apologize that we failed to meet your expectations because of the challenges you encountered during your stay. As we take things seriously for improvement, your feedback will surely mark our notes to avoid recurrence for any future guests.Regards,Guest Services Team

8/10 - Tốt

Ahhyun

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 11, 2023
Resthaven Tahoe trả lời vào 06/11/2023
Hi, Ahhyun!We’re so sorry to hear your experience was not on par with your expectations.May we know what specific issues you’ve encountered? We’d love to help where we can and pass along your suggestions to our team. Please help us improve by providing us with more information. We hope to hear from you soon.Regards,Guest Services Team

8/10 - Tốt

Kayoung

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Lưu trú 1 đêm vào Tháng 10, 2023
Riel trả lời vào 31/10/2023
Hi Kayoung,Greetings! Thank you for taking the time to send us a review. We are delighted to know that you had a delightful stay with us. We are looking forward to welcoming you back!Regards,Guest Services TeamResthaven Tahoe

4/10 - Kém

Arjun

Lưu trú 3 đêm vào Tháng 10, 2023
Riel trả lời vào 28/10/2023
Dear Arjun,Greetings from Resthaven Tahoe!Thank you for taking the time to give us a review. We apologize that we failed to meet your expectations during your stay. We’d like to know more about what transpired while you are with us.Looking forward to your response. Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Joseph

Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Randy was very helpful.
Lưu trú 2 đêm vào Tháng 10, 2023
Khaz trả lời vào 26/10/2023
We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!

2/10 - Tồi

sukhpreet

Đi cùng gia đình
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I booked non- smoking room. But this room smell liked cigarettes. I could not breathe in the room. I left the room immediately and did not stayed night.
Lưu trú 1 đêm vào Tháng 10, 2023
Resthaven Tahoe trả lời vào 24/10/2023
Hi, Sukhpreet!We apologize that we failed to meet your expectations because of the challenges you encountered during your stay.Please be assured that your comments have been relayed to the relevant departments concerned.Regards,Guest Services Team

2/10 - Tồi

john

Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
My least favorite stay in Tahoe.
The images online of this location made it look better than it actually was. The windows and walls are thin so you can hear everything outside. The people staying above us were walking around, opening closing squeeky doors and talking, which can be heard cleary between floors. The bed isnt comfortable at all. I do not recommend this place.
Lưu trú 1 đêm vào Tháng 10, 2023
Guest Services Team trả lời vào 22/10/2023
Please accept our sincerest apologies John for the inconveniences you experienced during your recent stay with us. Your feedback is extremely valuable to us as it helps to improve our quality of service and facilities to better meet your needs. Our team is committed to delivering exceptional service and our team is more than delighted to take part in these changes.

10/10 - Xuất sắc

Irene

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
The shower pressure was marginal. While didn’t feel unsafe, someone seemed to be living on their van directly across the street. Overall, good value and communication with us.
Lưu trú 1 đêm vào Tháng 10, 2023
Riel trả lời vào 19/10/2023
Dear Irene,Greetings from Resthaven Tahoe!Thank you for taking the time to share your experience with us. We are thrilled to know that you had a good stay with us. We have taken note of your comment about the shower pressure and the van across the street. Thank you for letting us know.We hope that you can give us another chance and come visit us again with assurance of marked improvement.Regards,Guest Services TeamResthaven Tahoe

2/10 - Tồi

Steve

Dump
When we arrived my wife was not happy with the appearance and location of the property. So we stayed elsewhere.
Lưu trú 1 đêm vào Tháng 10, 2023
Riel trả lời vào 19/10/2023
Dear Steve,Greetings from Resthaven Tahoe!Thank you for taking time to review Resthaven Tahoe. We apologize that we have failed to meet your expectations. We have taken note of your feedback, and this was relayed to the management.Please be assured that we will continue to work on improving our services. We hope that you can give us another chance and come visit us again with assurance of marked improvement.Regards,Guest Services TeamResthaven Tahoe

6/10 - Được

Khách đã xác thực

Thích: Sạch sẽ
Good value for price
Clean and very minimal, but a good value for the price. Fortunately it wasn’t crowded as overhead guests could be heard walking around. No heat when we visited, and we we given a space heater only when we inquired about the heat. On the third day I had to ask for clean towels. No computer for guests to use. In much better condition than many nearby motels and it did come with passes to a private beach about 3 blocks away.
Lưu trú 3 đêm vào Tháng 10, 2023
Riel trả lời vào 17/10/2023
Dear Guest,Greetings from Resthaven Tahoe!Thank you for taking the time to share your experience with us. We are thrilled to know that you had a good stay with us. We have taken note of your comment about the noise which can be heard and the heater. Thank you for letting us know.We hope that you can give us another chance and come visit us again with assurance of marked improvement.Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

SAI

Đi cùng gia đình
Thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú, tiện nghi phòng
Lưu trú 2 đêm vào Tháng 10, 2023
Resthaven Tahoe trả lời vào 15/10/2023
Thank you for visiting, Sai. We’re so happy that we could give you a 10/10 experience. We hope your next stay is just around the corner.Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Regards,Guest Services Team

2/10 - Tồi

Marla

I am not getting any check in information
Lưu trú 1 đêm vào Tháng 10, 2023
Riel trả lời vào 31/10/2023
Hi Marla,Greetings! We sincerely apologize to the inconvenience you have encountered during your stay with us. Rest assured that we are continuing to improve our facilities and services. Thank you!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Terence

Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Overall our stay was good, but it was somewhat confusing checking in and out online. We are in our late seventies and not used to not doing these things in person. The outdoor patio and location were very good.
Lưu trú 1 đêm vào Tháng 10, 2023
Riel trả lời vào 10/10/2023
Dear Terence,Greetings from Resthaven Tahoe!Thank you for taking the time to share your experience with us. We are happy to know that you had a delightful stay with us. Your kind words inspire us to always provide the best service to our guests. We have noted about your feedback in the digital check-in and check-out process.We hope that you will return soon to create a more memorable experience.Regards,Guest Services TeamResthaven Tahoe

10/10 - Xuất sắc

Aleea

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Property was awesome. Room was clean. Came with 2 cute robes. Had a romantic night with my partner and we couldn’t have asked for an easier and nicer stay. Did encounter a bear but he was friendly. Easy contactless checkin and checkout. Cute fireplace for night time. Close to all the restaurants and bars in state line. They do take a 150$ deposit but if you don’t damage anything you’ll get it back. Will come again
Lưu trú 1 đêm vào Tháng 10, 2023
Riel trả lời vào 06/10/2023
Dear Aleea,Greetings from Resthaven Tahoe!Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests! We are elated on knowing how we were able to make your stay a memorable one and you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Regards,Guest Services TeamResthaven Tahoe

8/10 - Tốt

Cheryl

Đi cùng bạn đồng hành
Thích: Sạch sẽ, nhân viên & dịch vụ
Pictures on website are deceiving, the rooms look larger then what they actually are. Our room was really small. Everything else we had no issues.
Lưu trú 2 đêm vào Tháng 9, 2023
Resthaven Tahoe trả lời vào 02/10/2023
Thank you so much for your review, Cheryl!We felt excited that you enjoyed your stay and it will be our thrust to strive more for a quality stay experience.We are sorry we didn’t meet your expectations with the room, We always value our guests who are keen on giving us their feedback, which helps us improve our services. Please be assured that your comments have been relayed to the team.We hope that this will not deter you from further experiencing what our property has to offer, and we look forward to your return.Regards,Guest Services Team

4/10 - Kém

Sage

Đi cùng gia đình
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Spend your money elsewhere!
Lưu trú 1 đêm vào Tháng 9, 2023
Riel trả lời vào 22/09/2023
Dear Sage,Greetings from Resthaven Tahoe!Please accept our sincerest apologies for the inconveniences you have experienced during your recent stay with us. We have forwarded these photos to the management. We appreciate you sharing your experience, and we will surely take appropriate steps so this doesn’t happen again. Regards,Guest Services TeamResthaven Tahoe