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"We understand maintenance issues happen. We had no running water and no AC throughout our stay. It’s been almost a month and I had to chase my credit/refund."

"Great service, friendliness and felt really safe! Thank you."

"This hotel was not what I would.think of as luxury Breakfast is nonexistent. On the menu on the TV they advertise french toast but it isn't an item they have. The elevators take forever. The pool closes at random times. The bed was too soft and worn out. There are no microwaves. In all the rooms were small the pool was small and the luxury was just not there."

"The staff was fabulous, and the food was excellent as well. The only complaint that we would have was the food truck that was up by the pool had awful service. Took an hour and a half to get a simple pepperoni pizza."

"The Hotel is in a great location. That’s all it has going for it. No one at check in told me I had to call to get my room cleaned. I called to Housekeeping Friday morning and was told they would clean it. But they didn’t come until 5pm. I was taking a nap and told them to just leave some towels. Very disappointing for the amount I paid for the room! I would appreciate some amount of money for the inconvenience "

"Llegamos al hotel The Crockett el piso mas la habitación no tenian aire acondicionado y cuando le pedimos el cambio de habitación,el recepcionista nos dijo que lamentablente no tenian habitaciones vacantes,insistimos que ellos nos deberian resolver por ser una situacion que no tenia que ver directamente con nosotros,en fin nos consiguieron una habitation en el Hotel Menger en este el piso y los abanicos de techos (ceiling fans)de la habitación muy sucios,el baño igual.Los elevadores algunos fuera de servicios.No lo recomendamos y aparte de todo el estacionamiento es una estafa, fueron más de $187 por tres noches.Muy mala experiencia,lamentablemente!"

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"The rooms were dirty. Toe nail clippings on the floor. They never changed trash cans or brought more towels. Even after asking. For the money you pay the rooms were in terrible condition and extremely outdated. The cleanliness was the worst part. The breakfast staff was rude to guests as well. "

"After check in, the too Was not clean bed seems uncomfortable, bathroom small n not clear. The furniture needed to dust. Hallway carpet need to vacuum"