Nhà và căn hộ du lịch tại Southam

"We booked this cottage some months ago for a trip to Silverstone. Having received no information about check in by the day before our booking, I sent a message but got no reply. Despite sending further messages via the hotels.com app, we had no idea how to get a key for the property. On arrival, there was no one there. We rang the helpline and were transferred to someone in USA who didn’t seem to understand our situation and offered a full refund. By chance, we discovered a key outside the...

"I stayed in this hotel room and it was ridiculously hot to the point of being unbearable. The air conditioning either didn’t work or was completely ineffective, and the room felt like a sauna all night. I wasn’t able to sleep at all, which completely ruined my stay. For the price I paid, this is unacceptable. I would not recommend staying here until they fix their temperature control issues."